Hailo

25/08/2026

Before Hailo, there was a question: what happens when someone still can’t get on the bus, even when all the ‘right’ infrastructure is in place?

Our co-founder, Santiago Velasquez, explores that question in his TEDxBrisbane talk, and it’s the same question that drives everything we build. 🚌💚

We tend to think accessible public transport means ramps, wheelchair spaces, tactile signage and accessible vehicles.

Those things are essential.

But what happens when someone still can’t get on the bus?

Drawing on his lived experience as a blind traveller and his work as an electrical engineer and inventor, Santiago Velasquez asks us to look beyond individual pieces of infrastructure and consider whether the whole transport system actually works for the people it is meant to serve.

We were honoured to welcome Santiago into the TEDxBrisbane red circle to share this important idea.

The missing link in accessible transport is now live.

🎥 Watch the full TEDx Talk:
https://www.youtube.com/watch?v=iiijsepka8E

25/06/2026

Download Hailo now!

Hailo is a public transport app that lets you hail your bus from your phone, available on all Ventura bus lines in Melbourne 💚🚌

17/06/2026

Chadstone crowds? Trey navigates. Bus bay chaos? Hailo handles it. Together, they get Santi on a Ventura bus with confidence.

16/06/2026

Existing apps didn’t cut it. We needed something truly accessible for everyone.
That’s why Hailo was created.

Whether you have a disability, you’re pushing a pram, have a language barrier, or just new to the route, Hailo helps you get where you’re going with confidence.

Accessibility lifts the whole system.

09/06/2026

Rain shouldn’t make your commute harder.
With Hailo, you can stay under the shelter, stay dry, and still let your driver know you’re waiting. Small changes that make everyday travel more accessible.

06/06/2026

Innovation only happens when people take a chance. If you want Hailo in your area vote at 🔗 request.hailo.co



[Video: Santiago stands at a busy intersection in Melbourne with his guide dog Trey. Trams and cars are seen moving in the background.]

05/06/2026

His dad just wanted to get home after work. 🚌
When Santi’s family immigrated to Australia, his dad fell asleep on the bus and what followed was hours of trying to navigate a city in a language he didn’t speak.
No one should feel lost on public transport. Hailo is here to change that.

04/06/2026

Two sides of the same goal, clearer communication.
Hailo has worked with bus drivers since day one to make every stop easier, safer, and less stressful.

03/06/2026

Bus drivers deal with a lot. Busy traffic, hard-to-see bus stops, keeping to a schedule. We asked a Ventura Bus driver what’s actually changed since using Hailo 👇

02/06/2026

Love seeing people out and about using Hailo!

had a few questions that come up frequently so we thought we’d stitch this with some answers 🚌💚