03/09/2026
Most owners have no idea what an hour offline actually costs them.
It gets filed as an IT problem. It isn't. It's a payroll problem. Everyone is still being paid and nothing is moving.
Ten staff, one hour, and you're looking at roughly $1,100 in wages and lost billable time before anyone has even picked up the phone. Then there's the catch-up afterwards, the jobs pushed back, the calls that went unanswered.
None of it arrives as a bill. That's why it never gets budgeted against.
Work out your own number. Staff on shift, times their hourly cost, plus whatever an hour of revenue is worth.
For most Canberra businesses it lands between $800 and $2,000 an hour. Which makes monitoring and backups look very different as a monthly expense.
What's your number? Worth knowing before the next outage rather than after.
📌 Save this for your next budget conversation.
