BugHerd

24/05/2026

Most agencies think they’re performing well - but the data tells a different story.

New benchmark insights reveal a clear gap between average agencies and high performers (across process, profitability, client management, and growth). How does your agency stack up?

Join our upcoming webinar featuring industry leader, Harv Nagra, Head of Brand Communications at Scoro and Lindsey Head, Founder & CEO of Pulse Business Group to see where agencies are falling behind, what top performers do differently, and what you can do to close the gap.

Register now! https://bugherd.webflow.io/webinar/the-maturity-gap-report-why-some-agencies-outperform-others

19/05/2026

“Can you fix this?”
…no link, no context, no clue where “this” is 🙃

If that’s your current workflow, it’s costing you time.

Website commenting flips the script:
💬 Feedback pinned to the exact element
📸 Screenshots + browser/device data captured automatically
📋 Comments turned into trackable tasks

No guesswork. No chaos. Just clear, actionable feedback.

Read more: https://bugherd.com/blog/website-commenting-workflows-a-guide-to-enhancing-customer-experience

15/05/2026

Agency leaders - this one’s worth adding to your calendar 👀

BugHerd will be running a webinar featuring industry leader, Harv Nagra, Head of Brand Communications at Scoro, and Lindsey Head, Founder & CEO of Pulse Business Group.

Together they'll unpack the Maturity Gap Report findings, and explore why some agencies outperform others - even in the same market with similar teams.

The session will cover:
✔️ The 5 pillars of operational maturity
✔️ What high-performing agencies are doing differently
✔️ How to identify gaps across people, process, tech, and data
✔️ Practical ways to improve profitability without adding complexity

🎥 Can’t make it live? Register anyway to get the recording: https://bugherd.com/webinar/the-maturity-gap-report-why-some-agencies-outperform-others

15/05/2026

Most bug reports are missing the details developers actually need.

“It’s broken” in an email thread doesn’t give enough context to fix anything.

BugHerd changes that by turning website feedback into pinned comments on the exact element, with screenshots and key details like browser, OS, and screen size included. 📍

So instead of chasing info, teams can see the issue, replicate it, and fix it faster.

13/05/2026

“Are these two tasks the same thing?” 🤔

Now you don’t have to guess.

Introducing Merge Tasks - combine duplicate or overlapping feedback in seconds and keep your board clean, organised, and stress-free 🙌

Learn more 👇
https://updates.bugherd.com/release/c3rX8-merge-tasks

If you've ever stared at your task board wondering whether two pieces of feedback are really the same thing - this one's for you. You can now merge multiple tasks into a single task using Bulk Actions. It's perfect for tidying up duplicate or overlapping feedback before it turns your board into a me...

07/05/2026

“Quick thoughts” are only scary when website feedback has no context. 😅

05/05/2026

Website feedback on text just got a serious upgrade and is even faster! ✍️✨

Meet Suggest Text Edits - highlight any text on your site and suggest changes instantly. No more
guessing, no more “that bit up there…” 😅

Just fast, clear, in-context copy updates your team can action straight away 🙌

Less back-and-forth. More getting it done.

Check it out 👉 https://updates.bugherd.com/release/AJx8S-suggest-text-edits-for-effortless-copy-changes

30/04/2026

This month, we’re proud to spotlight Luminary as our BugHerder of the Month.

Led by Founder and CEO, Marty Drill, Luminary is an award-winning digital agency known for delivering exceptional digital experiences for some of Australia’s leading brands. With a strong focus on strategy, design, and technology, their team partners with organizations across sectors like government, health, and enterprise to create impactful, user-centric websites and platforms.

Luminary has built a reputation for combining technical excellence with a deep understanding of client needs; helping organizations navigate complex digital projects with confidence.

How they use BugHerd
A BugHerd customer since 2013, Luminary uses BugHerd to simplify the entire website feedback process, giving clients a clear, visual way to leave feedback directly on the page.

By bringing everything into one place, their team can quickly capture, prioritize, and action feedback without the usual back-and-forth.

The Impact
With BugHerd, Luminary has achieved:
✔ 50% faster client feedback response times
✔ 15–25 hours saved per project managing feedback
✔ 80% reduction in time spent reconciling client feedback

The result? Smoother collaboration, faster turnaround times, and happier clients.

“BugHerd provides a consistent, easy-to-implement approach for capturing effective feedback from stakeholders and testers.”

We’re proud to support Luminary and the incredible work they’re doing in the digital space.

👉 Read their full story here: https://bugherd.com/customer-stories/the-luminary-story

30/04/2026

Feedback on text just got a serious upgrade and is even faster! ✍️✨

Meet Suggest Text Edits - highlight any text on your site and suggest changes instantly. No more
guessing, no more “that bit up there…” 😅

Just fast, clear, in-context copy updates your team can action straight away 🙌

Less back-and-forth. More getting it done.

Check it out 👉 https://updates.bugherd.com/release/AJx8S-suggest-text-edits-for-effortless-copy-changes

28/04/2026

Nothing better than hearing this from our customers 💙

Easy to use, and built to work seamlessly with tools like Jira, Asana ClickUp monday.com
Trello Linear, Productive, and Teamwork.com.