23/09/2025
🚀 Spot What’s Broken – Fast!
As Business Analysts, process maps help us document and train. But when the goal is to quickly find friction points, the Behavior Lens method is far more effective.
🔎 What it does:
A simple visual tool that highlights:
⚡ Workarounds (quick fixes, not real solutions)
🤝 Communication gaps
🎯 Misaligned priorities
⏳ Bottlenecks from manual effort
🌀 How it works:
Using concentric circles, issues are layered as:
Center → Root causes
Middle → Daily friction
Outer → Occasional annoyances
Run a 30–60 min workshop asking: “Where do you get stuck?” → map responses → prioritize fixes.
💡 Why it matters:
Surfaces problems fast, without heavy documentation
Encourages open, practical conversations
Aligns teams on what to fix first
👉 Add Behavior Lens to your BA toolkit—it’s a fast path to clarity and smarter change.
Enroll to AABA Courses: https://aaba.com.au/courses/
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