31/07/2026
# Customer Service Executive / Administrative Assistant
# # Employment Details
**Position:** Customer Service Executive / Administrative Assistant
**Employment Type:** Full-time (Remote)
# # Working Schedule
**Working Days:** Sunday to Friday (6 days per week)
**Target Market:** United Kingdom (UK)
**Working Hours:** 3:00 PM – 12:00 AM (Bangladesh Time)
# # Key Responsibilities
* Provide professional customer support via **email and live chat** (no phone calls).
* Handle customer enquiries promptly and accurately.
* Manage daily administrative tasks and maintain organised records.
* Coordinate schedules and ensure operational tasks are completed on time.
* Work closely with colleagues to support day-to-day business operations.
* Attend regular team meetings and contribute to continuous process improvements.
# # Performance Expectations
* Deliver timely, professional, and customer-focused support.
* Maintain a high level of accuracy and attention to detail in all administrative tasks.
* Meet response time and service quality standards.
* Demonstrate reliability, accountability, and a proactive approach to work.
* Collaborate effectively with team members to achieve departmental and company objectives.
* Uphold Kassoom's standards of professionalism, communication, and customer service at all times.
