ITCE

05/05/2026

Agile teams move fast, but managing customer workflows should never slow them down. 🐌

ServiceNow brings clarity and structure to customer work, helping teams stay aligned, responsive, and focused on delivering value. From improved visibility to smoother collaboration, it is designed to support the pace and priorities of modern environments.

Curious how it fits into your workflow? Explore Mariya’s latest blog article to discover a more structured and effective approach to project ex*****on.
>> https://www.itce.com/short-servicenow-cwm-guide-for-agile-teams/

29/04/2026

We truly value our authenticity and staying close to our partners, clients, and everyone who follows us, that is why we choose to share what genuinely stands behind the work we do. ✨

What often remains unseen is that the foundation of consistent results lies in strong internal processes and the shared awareness within the team that we can rely on each other in every situation.

This is why we choose to spend time together beyond work, supporting each other in unfamiliar and sometimes challenging situations that build real trust. Once you have experienced that kind of support, you carry it with you. 🔥

And when more demanding moments arise at work, this shared confidence turns them into something we know we can handle together as a team.

Being true agilists for us means recognizing the way of working in all its forms, not only through frameworks and rituals, but through the way we build relationships and respond to challenges and changes together.

And because we work with different teams daily, we can confidently say that emotional closeness within a team has a far greater impact on team dynamics than any structured approach to collaboration.

This is what truly keeps a team strong, both in the office and far beyond it. 💪

15/04/2026

🚨 Only one day left until our upcoming training.

Imagine starting your day with an AI assistant that helps you manage tasks, organize your schedule, and save time both at work and at home. That is exactly what you will learn to build.

The best investment you can make is in yourself. Gift yourself two hours of focused learning and walk away with practical AI skills you can start using right away.

For the fifth year in a row, we are opening one of our courses completely free for anyone ready to learn and grow.

No prior experience is needed. Just bring your curiosity.

‼️ Register now:
>> https://www.itce.com/events/create-your-own-ai-assistant-with-microsoft-copilot/

09/04/2026

Spring is finally here, and Easter is the perfect moment to slow down and enjoy it. 🌸

Take a break, soak up the sunshine, and make time for the people and moments that matter most.

And if you are thinking about a meaningful gift this season, consider one for yourself. The best investment is always in your own growth. With our spring holiday discount on selected Microsoft courses, it might be the perfect time to start. 👀

We will be back online on April 14th, and we will be happy to tell you more then.

Until then, enjoy the long weekend and recharge. 🐣

07/04/2026

Last Friday, we hit pause on work… to actually get better at it. 👀

As true Agile practitioners, we stepped away from our everyday work for our spring to align on our company vision, reflect on our progress, and fine-tune our direction for what is ahead. We revisited the we set in January, groomed our key initiatives, and planned the next three months leading up to our Summer PI.

It might seem like a pause in productivity, but it is quite the opposite. In true Agile spirit, strong planning is what enables great delivery. 😎

And honestly, having everyone together makes a real difference. The kind of conversations and shared laughs you just cannot get over calls are what bring the ITCE team even closer. ✨

02/04/2026

is everywhere right now, but most people are still missing its real value.

In our conversations with different teams, we see the same pattern. AI is often used to answer quick questions, but rarely to save real time or support better decisions. That is where its potential gets left behind... 🐢

The real impact comes when AI becomes your assistant. One that understands your context, supports your daily work, and helps you stay structured and efficient. 🤖

That is exactly what we will focus on in our upcoming free online training, “𝐂𝐫𝐞𝐚𝐭𝐞 𝐲𝐨𝐮𝐫 𝐨𝐰𝐧 𝐀𝐈 𝐚𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 𝐰𝐢𝐭𝐡 𝐌𝐢𝐜𝐫𝐨𝐬𝐨𝐟𝐭 𝐂𝐨𝐩𝐢𝐥𝐨𝐭”, on April 16.

Angel will walk you through practical examples and techniques you can start using right away. Whether you are just getting started or ready to take your AI usage further, this session is designed to meet you where you are. No prior experience or paid tools required. 😎

Ready to make AI actually work for you? Register now!

>> https://www.itce.com/events/create-your-own-ai-assistant-with-microsoft-copilot/

30/03/2026

We are already seeing how is reshaping both how we build skills and what we expect from people at work. 👀

If you want to understand what this really means in practice, listen to what Angel Georgiev, Sales & Training Portfolio Product Manager in ITCE, shares in the latest Digitalk episode.

He talks about why junior roles are not disappearing, but evolving, and why learning can no longer be occasional. The real challenge goes beyond adopting AI and focuses on helping people work with it in a meaningful way.

This podcast is a practical perspective on skills, training, and leadership in a time of constant change. Listen to the full episode here 👇
>>https://digitalk.bg/digitalks/2026/03/27/4895771_podkast_ai_revoljuciia_na_umeniiata_v_biznesa/

Разговор с Ангел Георгиев, ръководител на обучителните програми в ITCE

26/03/2026

We are proud to renew our partnership with PECB, a global leader in certification and training for information security, privacy, and emerging technologies.

PECB is known for setting the benchmark in professional education, helping organizations and individuals build trusted, compliant, and future-ready systems. Our collaboration reflects a shared commitment to excellence and meaningful impact.

Through this partnership, ITCE continues to deliver high-quality training and certification opportunities, including:
• ISO/IEC 27001
• ISO/IEC 42001

Whether you are strengthening your information security framework or exploring the future of governance, our programs are designed to support your next step with confidence.

📞 Ready to elevate your expertise? Let’s connect and find the right path for you.

24/03/2026

We are incredibly proud to celebrate Mariela Dragolova on earning the ServiceNow 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐞𝐝 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐀𝐫𝐜𝐡𝐢𝐭𝐞𝐜𝐭 (CTA) certification. 🎉

is widely recognized as the pinnacle of ServiceNow expertise since it goes far beyond technical knowledge. It challenges professionals to think strategically, design enterprise-level solutions, and confidently defend their architectural decisions in front of a panel of top experts. The process is rigorous and demanding, yet Mariela navigated it with a level of confidence and composure that speaks volumes about her expertise. 💪

Mariela’s journey to this milestone is built on a strong and proven foundation, with numerous certifications across ServiceNow and Microsoft. Her dedication and persistence are present in everything she does, shaping both her professional and personal path, and making her a genuine inspiration to those around her.

At ITCE, we value people who grow with purpose and lead with knowledge, and Mariela embodies this fully. Congratulations, Muri! Your achievement sets a powerful example of what excellence truly looks like. ✨

20/03/2026

It is always a pleasure for ITCE to return to the American University in Bulgaria - AUBG , especially when we have proud alumni from our team representing us at the Job Fair. It truly feels like coming back home 💗

Thank you to everyone who stopped by our booth! Being back on campus and meeting so many smart and cheerful students made the day even more meaningful for us. ✨

The community is an important part of who we are. More than 35% of the ITCE team are alumni, which makes this connection very special for us.

A big thank you to the American University in Bulgaria team for the excellent organization and the warm welcome, as always. And a special thank you to the talented Martin Milevski for capturing the spirit of the day so beautifully through his photos.

If you did not get the chance to speak with us, you can still explore our open positions here >> https://www.itce.com/our-aubg-alumni-community/

We would love to connect ☀️

17/03/2026

Big decisions deserve smarter portfolio management. 😎

At ITCE, we often work with organizations that have a clear strategy but face challenges with ex*****on. Turning the high-level plan into measurable results requires the right structure, focus, and way of working.

Our ® 6.0 𝐋𝐞𝐚𝐧 𝐏𝐨𝐫𝐭𝐟𝐨𝐥𝐢𝐨 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 training is designed to support exactly that.

In this training, we'll help you connect business direction with delivery and apply proven SAFe practices to prioritize and execute initiatives with clarity and consistency. The goal is not only alignment, but a portfolio that continuously generates meaningful business outcomes.

The learning experience we provide is practical and grounded in real scenarios. You will work with tools like the Portfolio Canvas, take part in a PI Planning simulation, and build the confidence to apply these concepts in your own environment. We have also included structured exam preparation and a flexible format to support both learning and day to day responsibilities.

📅 15–17 April (English) | 18–22 May (Bulgarian)
💻 Virtual

🚨Register now! >> https://www.itce.com/courses-catalogue/lean-portfolio-management/

12/03/2026

If you’re curious how can become more than just a tool for answering questions, our upcoming free training will show you exactly that.

On April 16, we’re hosting a free online session where you’ll learn how to turn Microsoft Copilot into your daily assistant and create your own AI agent to support everyday tasks.

The training will be led by Angel Georgiev, a senior instructor with over 18 years of experience in training and product presentation. He has delivered courses across Europe, the United States, and the Middle East, and for more than a decade has contributed to advancing education in Bulgaria in the fields of informatics, IT, software engineering, and artificial intelligence.

During the session, you’ll see practical examples and have the opportunity to ask questions and get answers in real time.

If you want to better understand how AI can support both your professional work and everyday activities, this training is a great place to start.
>> https://www.itce.com/events/create-your-own-ai-assistant-with-microsoft-copilot/

📅 April 16 | 10:00–12:00
🌐 Online | Bulgarian language
💻 Free session