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Monday 9am - 6pm Tuesday 9am - 6pm Wednesday 9am - 6pm Thursday 9am - 6pm Friday 9am - 5pm Saturday 12pm - 5pm

HD Telecom

Name: HD Telecom
Address: 210-2030 Bristol Cir, Oakville, ON, L6H0H2, CA
Telephone: +19056014343
Price range: $$

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HD Telecom

HD Telecom Inc. is a Telecommunications service provider, providing Internet service, phone service, HD Telecom is a fast-growing technology company.

We specialize in phone system and Telecommunication services. We commit to bring satisfaction to our customers. We are providing unlimited Canada calling and unlimited US calling plans at the most affordable rate in Canada. You are getting more while paying less when you are using our service. Talk more, Pay less, Save smart.

10/08/2025

Dear valued Customers,

Rogers Cable Internet service toward one of our Datacenter provider is experiencing outages, causing Internet service outages in locations across Ontario this morning, affecting thousands of customer.

Our technicians are monitoring the progress and we will provide updates as we receive it.

Best regards,

Vincent Pham
CEO
HD Telecom Inc.

09/15/2025

Dear valued customers,

We are happy to announce that our Internet service running on Bell infrastructure has been fully restored at 7:25 AM this morning. Our technical team have checked and confirmed that all the service components are back to work like normal and Internet services for our customers have been fully restored.

We would like to thank the Bell technical team, who are working along side and around the clock with us. We would like to thank our customers' understanding and cooperation. We are sorry for this inconvenience and we will work to revise and refine our process to prevent any kind of this outage from happening in the future.

We will provide more details in the future posts when we have more information available.

Best regards.

HD Telecom Inc.

09/12/2025

Dear valued customers,

First, we are terribly sorry for the outage with our DSL customers.

Second, starting from the day before yesterday, we are moving our customers to other infrastructure, such as Rogers or Cogeco in Ontario and Videotron in Quebec. We are also distributing 4G LTE router as a temporary solution for customers where other infrastructures is not available.

At this time (9:00 AM, Sept 12), we are at the final steps with Bell to reactivate the disconnected circuit. This is a final administrative push and we expect it to happen at any moment.

If you call our office and do not get a hold of us or a call back, please understand that we are either in meeting or on call with Bell representative or we are working on a solution to resume your service as fast as we can. We will call you to arrange a temporary solution, to move you to another network infrastructure or to inform you that the service is resumed to normal.

Thank you so much for your understanding and cooperation.

Vincent Pham
CEO
HD Telecom Inc.

09/10/2025

Service outage affecting Customers using Bell infrastructure

At 06:35 AM, Sept. 08th, 2025, our DSL Internet service started experiencing an outage, affecting all of our Customers, who are using Bell infrastructure. The cause is in the fiber optic cables connecting our Data Center and Bell Data Center.

Bell technical team and our technical team are working around the clock together in order to identify the issue and to perform the repair.

At 13:35 AM, Sept. 08th, the issue has been identified and the repair started. Early this morning, Sept. 10th, the physical fiber optic cable is in good condition and we are waiting for the technical team from Bell to resume our service.

Our Customers using Rogers and Videotron infrastructure are not affected by this outage.

Our Customers using HD-WAN service for Business are not affected by this outage.

We will provide the updates as long as we get it from Bell and are expecting to resume the service as soon as possible.

We are very sorry and we will work with our Bell partner closely to guarantee that this type of outage will not happen again.

Best regards,

Vincent Pham
CEO
HD Telecom Inc

08/26/2025

At 6:05 AM, Aug. 26, 2025, the outage has been fixed and our service has been resumed. If you are using HD Telecom Internet service on Bell's infrastructure, and your service has not been resumed by itself, please turn off your modem, wait for 15 minutes before turning it back on.

We are sorry for the inconvenience caused.
Thank you so much for your understanding and support.

--------------------------------------------------------------
Starting from around 17:43 today, Aug. 25, 2025, HD Telecom are experiencing a service outage, happening to our Internet customers using Bell infrastructure. All of our customers using DSL internet over Bell copper infrastructure are being affected and have Internet service disruption.

Bell is informed and aware of this issue. We are working and monitoring closely the situation and will provide updates to our customers when it becomes available to us. Due to the complication of the issue, it is expected to take long time for Bell to perform the repair. If you have planned your activities tonight and probably tomorrow morning, which requires Internet service, please arrange a backup measure instead of relying on our Internet service. We are very sorry for this inconvenience.

In the mean time, our customers using Internet service over Rogers infrastructure and Bell's Fiber optic, and customers using our HD WAN service are not affected by this outage.

Thank you so much for your support.

05/21/2025

This morning, May 21st, 2025, at around 9:05 AM, Bell Canada is experiencing an outage in their network, causing interruption to Internet services to both Bell's customers and other providers' customers using Bell infrastructure in Ontario and Quebec.

HD Telecom's customers using Bell Canada's infrastructure will be affected by this outage while our customers using Rogers infrastructure or the HDWAN service (high-availability Business Internet service) will not be affected by this outage.

01/22/2023

Happy Lunar new year!

On the occasion of the lunar new year, HD Telecom would like to wish everyone happiness, good health, and prosperity. Thank you so much, our customers and partners, for your support and cooperation.

12/24/2022

Dear valued customers,

Due to the severe snow storm, there are internet service outages happening in parts of Ontario and Quebec. If you are experiencing issues with your internet connection, please contact us by phone (905-601-4343), email ([email protected]) and Facebook so we will be able to assist you. Currently North York, Cobourg and parts of Mississauga are heavily affected by these outages.

We will keep you posted.

Image by CTV.

11/14/2022

Rogers Outages:

Currently there are light outages with Rogers systems affecting Cell phone and internet services in GTA. We are not sure about other locations outside GTA.

If you are using Fido and Rogers cell phone, you probably cannot make phone calls to numbers in some other networks. Calling between Rogers and Fido customers are fine for the moment.

Some customer also experience internet service interruption or outage.

We are monitoring this outage and will provide updates when we receive it.

07/08/2022

Update:
As of 1:00 AM July 09, 2022, the Rogers cell phone and Internet services are gradually resuming. As a result, we observe that most of (about 95%) HD Telecom's customers using Cable Internet service have their service resumed, while about 5% are still out of service.
We keep monitoring the situation and updates from Rogers and in the morning, we will contact our customers, who still experience cable internet service outage.
Thank you so much Rogers technical team, who works tirelessly around the clock, to fix and resume the service as soon as they can. Thank you so much our customers for your patience. We are very sorry for any inconvenience caused by this incident.
Best regards,
Vincent P.
CEO
HD Telecom Inc.

----------------------------------------------------
Starting from 4 AM this morning July 08, 2022, Rogers is having a nation wide outage with all of their service: Internet, Cell phone, Phone and TV.

HD Telecom's customers using Cable Internet on Rogers network will be affected by this outage.

So, if you are HD Telecom's customers and using Cable Internet in Ontario and is not having Internet service right now, please follow this post and this page for more updates. We will post more updates as we are updated by Rogers.

Our technical team is monitoring the situation closely and will react accordingly to Rogers updates to minimize the down time for our customers.

On behalf of HD Telecom, we are very sorry for this inconveniences.

Regards,

Vincent P.
CEO

HD Telecom Inc.

05/12/2022

-LVET-001
Tuyển nhân viên low-voltage electrician và installation technicians - kỹ thuật viên điện nhẹ và lắp đặt hệ thống:

Do nhu cầu công việc và các dự án mới, công ty HD Telecom cần tuyển kỹ thuật viên điện nhẹ đáp ứng các nhu cầu sau:
- Nắm được các kỹ thuật xây dựng cơ bản: khoan-cắt tường, foundation, sàn, ...., lắp ống dây (conduit), ... để phục vụ việc chạy dây mạng máy tính, camera, alarm, smart home, ...
- Biết chạy dây âm tường (trong tường), ngoài tường, trong ống dây
- Nắm được các kiến thức cơ bản về hệ thống dây mạng máy tính, dây camera, dây alarm, ....
- Có thể giao tiếp tốt Tiếng Anh kỹ thuật
- Có bằng lái xe Ontario
- Có work permit hoặc PR/Citizenship

Kỹ năng mềm:
- Ham học hỏi và học nhanh
- Cẩn thận, chú ý tới chi tiết công việc
- Chăm chỉ, ngăn nắp, gọn gàng
- Có khả năng làm việc nhóm, giao tiếp tốt

Ưu tiên các ƯCV:
- Có kinh nghiệm lắp hệ thống mạng máy tính, camera an ninh, các hệ thống alarm, báo cháy, smart home, home theatre, ...
- Có kinh nghiệm lắp đặt thiết bị trong Data center
- Có kinh nghiệm quản lý công việc, quản lý nhân sự kỹ thuật
- Có bằng cấp ở Canada học các ngành xây dựng và liên quan

Điều kiện và môi trường làm việc:
- Làm việc chủ yếu ở GTA, có thể đi tới các địa điểm khác khi cần
- Cơ hội làm việc và phát triển nghề nghiệp phụ thuộc vào khả năng học hỏi của ƯCV
- Làm việc full time
- Lương thỏa thuận theo kinh nghiệm và khả năng làm việc của UCV
- Được cấp và sử dụng xe của công ty trong công việc
- Được đào tạo thêm trong trường hợp cần thiết

Số lượng cần tuyển: 01 full time; tuy nhiên các bạn đã nộp hồ sơ có thể được chọn để làm part time hoặc contractor khi cần thiết.

Mọi liên hệ và hồ sơ (resume) xin gửi về email [email protected] với tiêu đề HD-LVET-001.

Address

210-2030 Bristol Cir
Oakville, ON
L6H0H2

Opening Hours

Monday	9am - 6pm
Tuesday	9am - 6pm
Wednesday	9am - 6pm
Thursday	9am - 6pm
Friday	9am - 5pm
Saturday	12pm - 5pm

Telephone

+19056014343

Website

https://www.hdtelecom.ca/

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