10/23/2026
Derek and Lauren Gisriel at LevelUp Stays never planned to start a property management company.
They bought their first short-term rental in Texas Hill Country, drawn in by the tax benefits of real estate investing. They soon realized they had a knack for it after they turned a property that had earned $64,000 in its best year into one generating $190,000 in their first year of management. Guests noticed, and soon people were asking, "Can you do the same for me?"
That's how LevelUp Stays was born.
Naturally, growth brought more owners, more guests and more messages. In the early days, Derek and Lauren were never really off the clock. A guest question could interrupt dinner, and a property issue could mean a late-night call.
Their first PMS worked for a handful of properties.. but getting more advanced features meant meeting a minimum property threshold and rebuilding their listings, right as their first employee was joining. They wanted a platform they wouldn't outgrow.
Today, Hostaway sits at the center of their operations.
🔄 Unified Inbox keeps guest conversations from multiple booking channels in one place
⚡ 300 to 400 automated messages go out daily, plus an integrated AI assistant for guest questions
📊 Owner Portal and automated owner statements give owners clear visibility into their financials
🔌 Integrations connect cleaning, smart locks, thermostats and dynamic pricing
Here's where that decision led:
🏡 From around 4 properties to approximately 85 across Texas, Florida and South Carolina
📈 Average gross revenue 53% above market performance
📅 80.8% adjusted paid occupancy vs. a 47.2% market average
⭐ Approximately 13,000 guests hosted in 2025 with a 99.5% five-star rating
👥 A lean team of 5 full-time employees plus an operations manager
And they're on track to reach 100 properties by the end of 2026.
Derek's advice for other property managers: "Figure out how you can optimally use tools like Hostaway, its integrations, and AI to deliver a seamless experience. First for your owners, so they give you more properties and more referrals. And second for your guests, so you get the five-star reviews that snowball into more and more reservations."
Read the full success story of how LevelUp Stays scales without losing the personal touch: https://www.hostaway.com/case-studies/levelup-stays/