07/05/2026
📌 A look back at my participation in the workshop on the evaluation of the registration and incorporation process for cooperative societies in the DRC, held from May 5 to May 9, 2026.
I had the honor of speaking on the topic:
“What does it mean to digitalize a service or an operation?”
This presentation addressed key issues related to the digital transformation of public services, including:
✅ the difference between digitization and digitalization;
✅ the essential elements required to digitalize a service;
✅ technical skills and human resource needs;
✅ data digitization and management;
✅ the legal and regulatory framework;
✅ the political and administrative challenges of implementing a state digital platform.
In today’s context, digitalization is a strategic lever for strengthening traceability, transparency, administrative efficiency, and the quality of public service.
Many thanks to the organizers for their trust and to all participants for the quality of the exchanges.
