Daktela

Daktela The best customer experience in one platform. Unify voice, email, chat, SMS & social media, plus AI, CRM and more. Trusted by over 100,000 users worldwide.

Naše mise je vytvoření nejlepší služby multikanálového kontaktního centra pro malé a střední firmy v CEE regionu. Vytváříme službu, která pomůže našim zákazníkům vybudovat co možná nejlepší zákaznickou péči přes všechny dostupné komunikační kanály, jakými jsou hlasové služby, email, SMS, webový chat, Facebook Messenger a další. V současné době má naše kontaktní centrum více než 900 firemních zákaz

níků z různých segmentů trhu a z různých zemí. Najdete mezi nimi i významné společnosti jako Mall Group, Student Agency, Notino, T-Mobile nebo Dial Telecom.

It’s easy to miss a crucial customer comment when you’re busy running a business. Daktela ensures every Facebook interac...
20/02/2026

It’s easy to miss a crucial customer comment when you’re busy running a business. Daktela ensures every Facebook interaction - from private messages to public comments - lands right in front of your team.

With Daktela, your Facebook interactions are treated just like a professional support ticket—alongside every other channel you use.

✅ Facebook & Instagram: Reply to Messenger DMs and post comments.
✅ WhatsApp & Viber: Chat with customers on their favorite apps.
✅ Voice & Email: Manage calls and inboxed queries in the same window.
✅ One Unified History: See the full customer journey, no matter where they message you.

Keep your brand voice consistent and your response times lightning-fast. ⚡

Streamline your support today. Get in touch to find out more...

Spring is in the air and we’re blooming with good news! 🌸We’re excited to share that Daktela continues to be recognised ...
07/04/2025

Spring is in the air and we’re blooming with good news! 🌸

We’re excited to share that Daktela continues to be recognised as a 𝐇𝐢𝐠𝐡 𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐞𝐫 in the latest G2 Spring 2025 Grid®!

Since Summer 2023, we've now been featured in 160 reports and earned 52 badges, including 3 new badges this spring! 🥳

Every achievement highlights the dedication, innovation and exceptional teamwork of our amazing team. But most importantly, it reflects the trust, support, and positive experiences shared by our customers and partners. 🙌

Thank you for continuing to power our growth and success. Here’s to achieving even greater milestones together in 2025! 🚀🌟

💜 Breaking Barriers, Building Opportunities 💜At Daktela, we’re proud to see more women joining our global team, bringing...
10/03/2025

💜 Breaking Barriers, Building Opportunities 💜

At Daktela, we’re proud to see more women joining our global team, bringing fresh perspectives, innovation, and leadership to everything we do. Their contributions drive our success, and we’re committed to fostering a workplace where everyone can thrive.

This International Women’s Day, we celebrate the amazing women in Daktela and beyond who are shaping the future of technology and customer experience.

Together, we continue to Accelerate Action breaking barriers, embracing diversity and building a stronger, more inclusive future.

18/12/2024

What a great way to wrap up 2024! 🎉

We’re thrilled to share that Daktela has been recognised as a 𝐇𝐢𝐠𝐡 𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐞𝐫 in the G2 Winter 2025 Grid®, the trusted platform for unbiased software reviews and insights.

Since Summer 2023, we’ve been featured in 138 reports and proudly earned 49 badges, thanks to the incredible feedback from our customers 🙏

This recognition highlights our team’s dedication, innovation and drive to deliver exceptional customer experiences. Every badge and report reflects the trust our customers place in us 💪

A massive thank you to our customers and partners for trusting us and sharing your experiences. Your support powers our continued success! 🚀

Here’s to an even bigger and better 2025! 🌟

21/11/2024

🦖Don’t Get Left Behind! 🦕

Next week, we’re heading to the Call & Contact Centre Expo to showcase how AI is evolving Customer Experience!

Stop by our stand next to the Training Zone, where you can sign up for a FREE business analysis to uncover how AI can transform your customer journey.
We're proud to be:
🏆 Platinum Event Sponsor
🎓 Training Zone Sponsor with sessions by The Forum
🎉 Host of the After show Party!

🦖 Don’t miss our seminar 'AI for CX: Evolution, Not Extinction' with our UK MD Samantha Haylor: ⏰ 11:40–12:10 | Customer Experience Transformation Theatre

Ready to evolve your CX? Register for FREE at https://www.callandcontactcentreexpo.co.uk/

🚀 WEBINAR RECAP: AI in Action – Transforming CX and EX 🚀In our recent AI in Action webinar, we unpacked the transformati...
29/10/2024

🚀 WEBINAR RECAP: AI in Action – Transforming CX and EX 🚀

In our recent AI in Action webinar, we unpacked the transformative impact of AI on Customer Experience (CX) and Employee Experience (EX) - and the stats speak volumes: 80% 𝐨𝐟 𝐜𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐢𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐢𝐧𝐠 𝐀𝐈 𝐬𝐞𝐞 𝐦𝐚𝐣𝐨𝐫 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭𝐬 𝐢𝐧 𝐬𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧 𝐥𝐞𝐯𝐞𝐥𝐬 𝐟𝐨𝐫 𝐛𝐨𝐭𝐡 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐚𝐧𝐝 𝐞𝐦𝐩𝐥𝐨𝐲𝐞𝐞𝐬.

Highlights included:

✨ AI-driven chatbots creating seamless, 24/7 customer support
✨ Automation tools freeing employees to handle meaningful, complex work
✨ Success stories from brands like Notino, Conectart CZ and Seznam.cz, who are redefining their CX and EX strategies with AI

With insights from CX expert Katie Stabler CCXP and Daktela's Ondřej Pohl this session offered actionable strategies for leveraging AI to drive real results.

📖 Catch the recap in our latest blog! https://daktela.com/post/ai-in-action-real-world-strategies-for-cx-and-ex

Ready to see it in action? Schedule a bespoke demo with us.

15/10/2024

🚀 WEBINAR ANNOUNCEMENT: “AI in Action: Real-World Strategies for CX and EX”

Are you ready to discover how AI can transform both customer and employee experiences? Join us for an exclusive webinar where we’ll explore the latest trends in AI for CX and EX, with expert insights from Katie Stabler of Cultivate EX!

🔍 What you'll learn:
- How AI streamlines communications and enhances employee performance evaluation
- Real-world examples of 24/7 customer self-service powered by AI
- Actionable strategies to leverage AI and drive success in your business

📅 When? Thursday, 24th October 2024
🕒 Time: 3 PM BST (2 PM CET)
📍 Format: Live on Zoom
🎥 Recording: Can’t make it? We’ll send the recording afterward!

🌟 Agenda Highlights:
- Understanding EX and CX with Katie Stabler
- Daktela AI Innovations: Boosting CX and EX
- Case studies featuring Notino, Conectart, and Seznam
🔒 Secure your seat now: https://us06web.zoom.us/webinar/register/4217286432232/WN_-V9w5tJ2Sq2X2fOhU_flvw

Don’t miss this chance to stay ahead of the curve with AI! 🚀

𝐈𝐬 𝐀𝐈 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐢𝐧𝐠 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐜𝐚𝐫𝐞? Absolutely, and our customers are seeing the benefits today.Last week, Daktela joined ...
02/10/2024

𝐈𝐬 𝐀𝐈 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐢𝐧𝐠 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐜𝐚𝐫𝐞? Absolutely, and our customers are seeing the benefits today.

Last week, Daktela joined the in Oslo, alongside an inspiring group of business leaders and tech innovators.

We explored how AI and automation are reshaping Customer Care, with Ondřej Pohl, Jiri Havlicek, and Jan Klimicek sharing some game-changing insights.

AI is no longer just a buzzword—it’s a powerful tool making everyday operations smoother and more efficient. 🌟

𝐖𝐨𝐮𝐥𝐝 𝐲𝐨𝐮 𝐥𝐢𝐤𝐞 𝐭𝐨 𝐬𝐞𝐞 𝐢𝐭 𝐟𝐢𝐫𝐬𝐭𝐡𝐚𝐧𝐝 ⁉️

Coming soon, we have a new AI in Action webinar, where you can tune in and experience it for yourself! Stay tuned for more details on how AI can transform your CX and EX. 🚀

𝐈𝐬 𝐀𝐈 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐢𝐧𝐠 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐜𝐚𝐫𝐞? Absolutely! Our customers are already reaping the benefits.Recently, at the in Oslo,...
02/10/2024

𝐈𝐬 𝐀𝐈 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐢𝐧𝐠 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐜𝐚𝐫𝐞? Absolutely! Our customers are already reaping the benefits.

Recently, at the in Oslo, we showcased game changing insights into AI and how it's transforming Customer Care.

As the leaves fall, our success rises! 🍁The changing seasons can mean only one thing – the G2 Fall Reports are in! We’re...
26/09/2024

As the leaves fall, our success rises! 🍁

The changing seasons can mean only one thing – the G2 Fall Reports are in! We’re excited to share that Daktela has once again been recognised as a High Performer by G2, the leading platform for unbiased software reviews and insights.

Since we started in Summer 2023, Daktela has been featured in 116 reports and proudly earned 44 badges – a testament to the valuable feedback from our customers

At Daktela, we continuously push boundaries, innovate, and focus on delivering outstanding customer experiences. It’s all made possible by the relentless dedication and hard work of our amazing team.

A huge thanks again to our customers for sharing your feedback.

Here’s to another season of growth, teamwork, and success! 🌟

Adresa

Praha

Otevírací doba

Pondělí 09:00 - 17:00
Úterý 09:00 - 17:00
Středa 09:00 - 17:00
Čtvrtek 09:00 - 17:00
Pátek 09:00 - 17:00

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+420 226 211 245

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