23/02/2015
IT Support
# Unlimited IT Support.
# Remote and onsite support team
# Weekly visits for preventive maintenance.
# Support 16hrs a day and seven days a week.
1] Benefits of IT Support Service entail you of several benefits including the
Our IT supporting service is designed to provide customers unlimited IT Support on their IT devices and network infrastructure without hiring an IT professional in their employment.
To support customers with any IT related issues our Remote and onsite support team is available 16hrs a day and seven days a week.
With our IT supporting Service, customers will benefit prompt response and durable Solutions for any problems that they are having right at their work activities
Our IT consulting Services provides a proven IT strategy to save you money and keep employee productivity to its maximum potential.
Maximum uptime of your computers and printers, and network System which we believe is crucial to your day to-Day activities.
Less time would be wasted in co-ordination, seeking internal approvals, paperwork etc.
There by allowing your concerned staff to focus on their core business activities only.
2] Scope of activities
1] Preventive Maintenance on IT Devices
Inspections render breakdown maintenance and weekly preventive maintenance during normal working hours to the equipment.
The Preventive maintenance will be done once a week to the IT devices and network Systems mentioned on the Contract agreement
2] Computer Preventive maintenance includes but not Limit
Update all the machines with relevant windows and antivirus updates available on the net.
Locate and delete malicious spyware.
Deep cleaning of Temp files, Temp internet files, cookies, Startup items, recycle bin.
Fight viruses with alternative means if necessary.
Check event viewer for any errors and fix if any.
Check backup system functionality
Backup Your necessary data
3] Network preventive Maintenance
In order for your network to work properly, every piece of the network must work
properly. Preventative maintenance is concerned with anything that can be done to
Prevent any component of your network from failing.
This includes:
Client computers (also referred to as workstations) PCs, Apples, laptops, PDAs
Servers – the computers controlling specific parts of the network
Peripherals – devices such as printers or scanners that are Connected to client or server computers
Devices such as hubs, switches, bridges, routers and any Cisco devices that are used to control the network
The equipment used to connect the network together, whether cables or Wireless devices or a combination of the two
The software running on all this equipment.
4] Why use Network preventative maintenance?
reduced network downtime
increased life expectancy of network components, eliminating premature replacement of parts
more economical use of technical staff because they are working to a schedule rather than on reacting to repair breakdowns
timely routine repairs mean fewer large-scale repairs
lower repair costs, because there will be fewer secondary failures (when parts fail in service they often damage other parts)
reduced product rejects, rework and scrap, owing to better overall equipment condition
identification of equipment with excessive maintenance costs, indicating the need for corrective maintenance, operator training or replacement of obsolete equipment
Improved safety conditions and quality.
5] Corrective Maintenance for Network Infrastructure and IT Devices
Will make any number of service calls in a month with response time within 1 hour during business hours.
Unlimited free telephone and Remote support related to IT problems.
If our service engineer is unable to repair the system remotely, then he/she will be on-site within Maximum of 1 hour.
If our Support engineer is still unable to repair the system onsite, then the equipment has to be returned to our service centre (Workshop) for repair.
