02/09/2026
No business sets out to become disconnected.
It usually starts with perfectly sensible decisions.
A spreadsheet is created because it's the quickest way to keep track of something.
A workaround appears because the existing system doesn't quite fit.
A new member of staff learns a process from the person sitting next to them.
Another piece of software gets added because there's a new need to deal with.
Individually, none of this seems particularly significant.
But businesses change. People join, roles evolve, customers increase and ways of working adapt.
Eventually, information can end up scattered, processes can become inconsistent and systems that are useful individually don't always work particularly well together.
Often, people simply adapt around it.
That's what we mean by business disconnection.
Over the next couple of weeks, we'll be looking at what this actually looks like in everyday business life.
Not starting with technology.
Starting with the business.
Understand the business. Connect what matters.