Kilted Consultant

Kilted Consultant Setting Zendesk up from scratch, or untangling one that's drifted over the years? Either way, we'll get your support running the way it should.

This is what a Zendesk ticket should look like... 👀Clear tags, the right priority, a form that actually matches the requ...
04/09/2026

This is what a Zendesk ticket should look like... 👀

Clear tags, the right priority, a form that actually matches the request, everything an agent needs in one place without having to go hunting for it.

Most instances start this tidy, then a few years pass, a couple of admins come and go, and somehow it stops looking anything like this 💔

We get it... Nobody meant for it to happen, but it did. That approach may save you time now, but it'll cost you money (and CSAT) down the line.

Us? We're like superheroes, except we save customer support teams across the UK from messy Zendesk setups. It probably wouldn't make the best movie, but it would 100% save the sanity of your team and your customers.

Try out our free Health Check and see if your Zendesk needs some love: https://www.kiltedconsultant.com/health-check

Someone in your business is supposed to own Zendesk.Likelihood is, nobody's told them yet... 😬As much as it keeps Jason ...
03/09/2026

Someone in your business is supposed to own Zendesk.

Likelihood is, nobody's told them yet... 😬

As much as it keeps Jason up at night, that's not unusual.

It's what happens when Zendesk gets set up by whoever had time that week, and ownership never lands anywhere after that.

As Scotland's Zendesk Premier Partner, we're no strangers to taking ownership of those loose instances.

Plus, we'll give proper training so your team actually knows how to use it 💪

It's the Kilted way, after all: https://www.kiltedconsultant.com/ongoing-support

Most of the work we do on your Zendesk happens quietly, in the background, without you needing to think about it. Pretty...
02/09/2026

Most of the work we do on your Zendesk happens quietly, in the background, without you needing to think about it. Pretty neat.

Which means no more emails from a frustrated customer whilst you're trying to enjoy your morning coffee... ☕

There's no clunky project kickoff that takes a whole day out of your working week, meaning no disruption to your customer support team.

Just triggers that make sense again, views that load properly, and an instance that finally does what it's supposed to. Best get that coffee ready 😎

That's the mantra behind Kilted Consultant. Get in touch and we'll get started: https://www.kiltedconsultant.com/

Zendesk is moving to OAuth for authenticating API requests.OAuth has been available for years. What's changing is that i...
28/08/2026

Zendesk is moving to OAuth for authenticating API requests.

OAuth has been available for years. What's changing is that it will become the only way to authenticate external apps and integrations connecting to Zendesk.

A lot of businesses are still using API keys and tokens to link their integrations. Those tokens sit in your setup indefinitely, often longer than the person who configured them stays at the company. Once the switch lands, anything still authenticating that way will stop working.

So it's worth knowing what's connected to your instance and how each one authenticates.

If you've built the integration yourself, you'll need to register your application with Zendesk and add support for the OAuth authorisation code flow and token refresh.

If it's a third-party tool, you can't register it yourself. That sits with whoever built it, so the job is checking they've made the change before your integration breaks.

Either way, if you're not sure what's connected or what happens when the switch comes, get in touch, and we'll take it off your hands: https://www.kiltedconsultant.com/contact

Dave in Finance left the business in 2020.Dave's Zendesk admin access did not get that memo.Every instance we audit has ...
26/08/2026

Dave in Finance left the business in 2020.

Dave's Zendesk admin access did not get that memo.

Every instance we audit has a Dave. Sometimes two. Full access, sitting there, doing nothing except waiting for someone to notice (and costing you money each billing cycle).

Run our free Health Check and find out who your Dave is: https://www.kiltedconsultant.com/health-check

Introducing Zendesk Love Letters ✉️💕Small fixes for people who accidentally became the Zendesk person.Every second Tuesd...
25/08/2026

Introducing Zendesk Love Letters ✉️💕

Small fixes for people who accidentally became the Zendesk person.

Every second Tuesday, we'll send you one useful thing to check, fix or improve in your Zendesk, designed to be actionable in 15 minutes or less.

We'll cover the little jobs that are easy to put off but can make a big difference: permissions, triggers, configuration, everyday admin and more.

The first Love Letter is ready to go.

Join the mailing list and get your first one when you sign up: https://www.kiltedconsultant.com/newsletter

Zendesk Chat gets discontinued in January 2028.That sounds far off. It isn't, not once you factor in how long a proper m...
21/08/2026

Zendesk Chat gets discontinued in January 2028.

That sounds far off. It isn't, not once you factor in how long a proper messaging migration actually takes.

The sooner you get this sorted, the sooner you save the sanity of your support team.

If your setup still runs through Zendesk Chat, get ahead of the deadline instead of finding out about it from a banner in your admin panel. We'll get you sorted well before the day arrives.

Book a call: https://www.kiltedconsultant.com/contact

Four support tiers, each named after a Scottish mountain, each one bigger than the last.Ben Nevis is the top. It's for b...
20/08/2026

Four support tiers, each named after a Scottish mountain, each one bigger than the last.

Ben Nevis is the top. It's for businesses who want a dedicated team, priority cover for your admins, and room for bigger projects to run alongside the routine stuff.

P.S. Our marketing team is still trying to convince Jason to climb it for a photo, but he didn't seem too keen...

https://www.kiltedconsultant.com/ongoing-support

Plenty of Zendesk projects end at go-live. Not very helpful if the first real problem shows up in week three, and there'...
13/08/2026

Plenty of Zendesk projects end at go-live. Not very helpful if the first real problem shows up in week three, and there's nobody to ask 🙃

Which is why we worked with Naturecan through their onboarding and stayed on afterwards. Questions get answered, issues get sorted as they come up, and the setup keeps working as the team grows into it.

"Kilted Consultant has been nothing short of amazing throughout our Zendesk onboarding, and continues to be an incredible support." 💬

If you're setting up Zendesk or you've inherited one that's drifted, book a call, and we'll talk through where it is and where it could go: https://www.kiltedconsultant.com/contact

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4 Earls Gate Business Park
Grangemouth
FK38ZE

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