Britannic

17/06/2026

Here’s a glimpse of the impact our team delivered for Worlds End Studios. By implementing 8x8's cloud telephony, we modernised their communications, improving efficiency, call routing, and digital services.

16/06/2026

We’re thrilled to share that we have been awarded Mitel’s Innovation Leader of the Year! 🏆

This award recognises the creativity, dedication and innovation of our entire team and highlights the impact of our Innovation Hub, enabling us to deliver solutions in days and weeks, not months and years.

It specifically celebrates Sovaris, our sovereign communications platform built in partnership with Mitel, combining:
- Secure UK private cloud hosting
- Britannic’s NetX SIP platform and orchestration layer
- UK-based managed services and integration expertise
- 99.999% uptime with proactive support

Enhanced with Mitel’s UC, CX, WX and Workflow Studio, and Britannic innovations like:
- Secure Branded Communications
- NetTranslate (live language translation)
- SmartLink (Alexa integration for telephony & workflow)
- Data, analytics and integration capabilities

Sovaris provides secure, sovereign communications while complementing our full portfolio across on-premise, private cloud, public cloud and hybrid deployments.

A huge thank you to our incredible team.

11/06/2026

Over 4 million people in England and Wales don't speak English as their main language. Yet many businesses still rely on a single language to serve customers, employees and communities. Communication shouldn't be a barrier to great customer experiences.

08/06/2026

Our CEO, Jonathan Sharp, recently shared his thoughts with Management Today on one of the biggest challenges businesses face when adopting AI.

While much of the conversation focuses on the technology, the real challenge is often ownership, accountability and decision-making.

Gartner predicts that by 2027, 50% of business decisions will be augmented or automated by AI, yet Deloitte found that only 5% of organisations believe they are leading the way in AI-driven decision-making.

In this article, Jonathan explores why governance, trust and organisational design will have a greater impact on AI success than the technology itself.

Read the full article: https://bit.ly/4x2f7wv

The biggest problem with AI isn’t the technology, but who’s in charge of it The real challenge for businesses lies in establishing clear ownership, redesigning decision-making processes and adapting traditional hierarchies. by Jonathan Sharp Share article on Twitter Share article on Facebook Sha...

05/06/2026

Today is World Environment Day 🌍

Looking after the environment is something that's always been close to our hearts at Britannic. While no single business can solve the challenge alone, we all have a role to play in making more sustainable choices and reducing our impact where we can.

Whether it's cutting unnecessary waste, reducing energy consumption or rethinking day-to-day operations, small changes can add up to a meaningful difference.

We've shared some practical tips in the infographic below that businesses can use to support a more sustainable future.

04/06/2026

Demo NetTranslate for FREE! Test real-time translation in 100+ languages and see how easy global communication can be.

Try it here: https://bit.ly/4xg1sST

NetTranslate by Britannic is an AI live language translation tool for businesses—instantly translate calls and chats in 100+ languages in real time, seamlessly integrated into your systems for fast, secure communication.

26/05/2026

IVR was built to manage call volumes. However, customers today expect something very different.

They want fast answers, natural conversations and no repetition.

The reality? When IVR falls short, it creates more work, more frustration and more cost for businesses.

Our latest blog explores what 2026 data is revealing about the true cost of IVR and why more organisations are starting to rethink their approach to voice.

Read more here: https://bit.ly/4n10zIX

IVR costs, poor customer experience and rising call centre inefficiency in 2026. Why businesses are moving beyond IVR to voice AI to reduce costs, improve resolution rates and modernise CX.

21/05/2026

Which call would YOU answer first, and why?

13/05/2026

Missed our latest Innovation Bytes session on Meeting Insights Assistant (MIA)?

Meetings contain some of the most valuable business intelligence in your organisation, but too often that knowledge is lost, fragmented or captured by unmanaged AI tools.

In this session, we explored how organisations can turn meetings into governed organisational memory using MIA.

We covered:
• The risks of Shadow AI and unmanaged note-takers
• How to securely govern meeting intelligence
• Turning conversations into actionable business insights
• Using tailored prompts to uncover risks, actions, customer insights and operational follow-up
• How MIA integrates across Microsoft Teams, Zoom, Google Meet and Webex

Watch the full webinar here: https://bit.ly/3R5w4pC

Meetings are where organisations make decisions, manage customers, expose risks and coordinate operations, yet most meeting knowledge is lost, fragmented or ...

12/05/2026

Your meetings contain some of your organisation’s most valuable business data, from customer conversations and project decisions to operational updates and strategic planning, but where does that information go once the meeting ends?

Join us tomorrow to discover how organisations are using MIA to create secure, searchable and centrally governed meeting intelligence across Microsoft Teams, Zoom and Google Meet.

We’ll explore how businesses are:
• Reducing Shadow AI risk
• Retaining organisational knowledge
• Improving governance and compliance
• Turning conversations into actionable business insight

Plus, see MIA in action with a live demo and real-world use cases.

Register now before it starts tomorrow. https://bit.ly/4ni6Kc1

A free 30-minute webinar showing how Meeting Insights Assistant (MIA) captures conversations and turns them into actionable insights that improve hiring, sales, coaching and productivity.