The Service Desk Group Ltd

04/08/2026

Real-time AI workloads, IoT, and rising device density are raising the bar for connectivity in schools, hospitals, and large venues.

Extreme is expanding its Wi-Fi 7 leadership with a portfolio of AI-managed indoor and outdoor access points that deliver high-performance, secure, cost-efficient connectivity, managed through Extreme Platform ONE™.

Check out the news release for a look at what's next in Wi-Fi 7. 📡 -networks

Curious how far Wi-Fi 7 has come? This news release covers Extreme's expanding Wi-Fi 7 portfolio of AI-managed indoor and outdoor access points, built for demanding environments like education, healthcare, manufacturing, hospitality, and large venues. Managed through Extreme Platform ONE™, th...

04/08/2026

There has never been a better time to secure your migration with Amazon Web Services (AWS).

If your organization is looking to migrate to the cloud but is overwhelmed by myriad security and compliance requirements, Service Desk Group LLC is here to help with AWS Security Services. organizations across the U.S. rely on the AWS suite of secure, scalable, low-cost IT solutions to build compliant cloud architectures. This one-pager highlights 7 ways. Download it for insight on how Web Services Security Services can help yours.

There are a variety of dynamic security and compliance requirements that state, local and educational organizations must meet when they build digital environments and services. How can your IT team design secure and scalable cloud architectures that adhere to these mandates? This on-pager highlights...

04/08/2026

Drive impact at work by empowering employees with Copilot+ PCs. 📈 Faster performance, longer battery life, and advanced AI on Windows PCs help teams move faster without added risk. Message us to talk about upgrading your fleet. -windows

04/08/2026

Customer interactions at scale can be hard to track and improve. 🚗 See how Carvana tackled this issue by using Azure AI to reduce inbound calls per sale by 45% and improve service quality. -azure

Improving customer interactions at scale can be complex and time-consuming. This customer story shows how Carvana faced this problem by using Azure AI to unify insights, reduce call volume, and improve service quality. Read the story to see how Azure supports faster, more consistent customer experie...

04/08/2026

Building a sales pipeline takes time when research and outreach are managed manually. 🤖

Watch this video to see how a Sales Development Agent automates lead research, personalizes outreach, and connects across CRM systems. ⚡ -dynamics

Sales teams spend too much time on manual research and outreach. This video shows how the Sales Development Agent automates prospecting, personalizes engagement, and connects with your CRM. Watch the video to see how you can grow your pipeline and scale your team's impact.

03/08/2026

When work is scattered across a dozen apps, focus is the first thing to go.

Microsoft 365 Copilot is your AI platform built for work-using Work IQ, multiple AI models, and custom agents to manage tasks, collaborate, and automate workflows across the apps you already use.

Watch the video to see what AI built for work looks like in practice. 💡 Copilot

What does AI built for work actually look like? This video introduces Microsoft 365 Copilot, the AI platform that works inside the apps your team uses every day. Watch the video to see Copilot in action.

03/08/2026

Is responding to phishing attacks straining your SOC?

When phishing overwhelmed the Toyota Leasing Thailand SOC, the team switched from a manual reporting system to a solution that enabled faster triage, easier collaboration, and Zero Trust alignment.

The solution? Microsoft Security Copilot, integrated with Defender, Entra, and Purview.

In this customer story, Toyota Leasing Thailand explains how the unified Microsoft Security platform with automated reporting maximizes visibility and improves communication between security and IT, reducing response times from hours to minutes. 🔐 Discover Toyota Leasing's experience.

Security

Phishing attacks slowed response and strained Toyota Leasing Thailand's SOC. This customer story shows how Microsoft Security Copilot unified visibility, improved collaboration, and reduced response times from hours to minutes. Read the story to see how stronger coordination and automation can impro...

03/08/2026

When at-risk contacts double and admin tasks pile up, frontline teams lose time with the people who need them most.

Guided by Te Ao Māori values, Whakarongorau Aotearoa uses Microsoft Copilot and Azure Agentic AI to summarize notes and cut back-office work from a week to an hour, while its 'Welcome' agent gives people an instant response until a counselor is free.

Read the story for ideas on how Microsoft Copilot can help your teams focus on care. 🤝 Copilot

See what frontline care looks like when teams get time back. This customer story shows how Whakarongorau Aotearoa, provider of New Zealand's national telehealth services, uses Microsoft Copilot and Azure Agentic AI to summarize interaction notes and cut back-office tasks from a week to an hour. Read...

03/08/2026

When Bridgeport Public Schools faced slow speeds, dropped connections, and frequent classroom complaints, it deployed Extreme Wi-Fi 7 access points with Extreme Platform ONE™ for AI-driven network visibility and control.

Result: The district nearly eliminated wireless tickets and cut troubleshooting from hours to minutes, freeing its small IT team to focus on teaching and operations.

Read the story for ideas on how Extreme Wi-Fi 7 can support reliable connectivity across your schools. 📶 -networks

What does it take to nearly eliminate wireless support tickets across an entire school district? This customer story follows Bridgeport Public Schools as it replaces a legacy wireless network with Extreme Wi-Fi 7 access points and Extreme Platform ONE™ for centralized, AI-driven visibility an...

31/07/2026

Cyber threats are increasing in both scale and complexity, particularly within global hybrid environments.

To maintain control, Ford, an automotive industry leader, utilizes a unified Microsoft Security platform that includes Microsoft Defender, Microsoft Sentinel, and Microsoft Purview. Check out the story for insights on how consolidating security enhances protection at an enterprise level. 🚗 Security

As cyber threats grow, organizations need deeper and broader visibility to respond faster to incidents across complex systems. This customer story shows how Ford does with a unified Microsoft Security platform that integrates Microsoft Defender, Microsoft Sentinel, and Microsoft Purview. Get the sto...