NPSx

16/07/2024

🎇 We're thrilled to launch the first look at our jointly-endorsed Global Standards for Customer Experience today!

Based on our CX Advance Framework, with valuable contributions from Kantar and Qualtrics, standards are set to transform how organizations approach customer experience around the globe.

📰 Read all about our joint efforts: https://bit.ly/3Y5f0kR

👉 Access the standards and share your feedback today: https://bit.ly/467oRso

Bain & Company

27/05/2024

🌟 It's that time again - our next NPS Loyalty Forum will be hosted by the prestigious Saïd Business School, University of Oxford, on June 3-4! 🏛️✨

We have an extraordinary two-day event in the works, focusing on customer experience at the intersection of academic rigor and business acumen.
Executives will be immersed in:

📚 The "Oxford Experience" and academic perspectives on CX
📚 Debate on "AI in Media and CX"
📚 Exclusive peek into the launch of CX Standards
📚 Client case studies and fresh insights on predictive analytics..And more, to be shared!

It's going to be a memorable few days in Oxford.
Stay tuned for more updates! 👀

24/05/2024

📩 New Email:
"Dear Valued Customer, We'd love your feedba-" **[DELETES EMAIL]**

Sound familiar? Survey fatigue is real, and it's a challenge B2B and B2C organizations all face. But what if there’s a way to capture and act on valuable insights without overwhelming your customers?

That future is already here.

Join our next webinar with Bain & Company’s Rob Markey and Bhavi Mehta as they explore how cutting-edge technologies will revolutionize your customer feedback & CX strategies.

📅 Date: Thursday, May 30
🕒 Time: 1600-1700 CEST / 10:00-11:00am EDT

👉 Register today: https://bit.ly/4bwBn6I

24/05/2024

🌌 What does *Outstanding CX* really look like? 🌌

In our newest white paper, discover how Dell Technologies builds on their customer-centric legacy with NPSx℠ CX Roadmap & Accreditation (CXRA).

We delve into Dell’s CX story and reveal how an evidence-based, outside-in assessment can pinpoint strengths and areas for enhancement, leading to significant impact and world-class customer experiences.

🔭 Key Insights:
✔ Learn how a personalized CX Roadmap helps Dell drive refinements.
✔ Rigorous Evaluation: Uncover the robust, unbiased methods NPSx uses to assess Dell’s CX capabilities year-over-year.
✔Expanding on What Works: See how Dell consistently amplifies effective strategies for superior experiences.
✔Ongoing Innovation: Discover improvements in sustainability and product delivery driven by Dell customer feedback.

👉Download the white paper today: https://bit.ly/3yGGZwq

Discover how Dell Technologies leveraged CX Roadmap and Accreditation (CXRA) from NPSx by Bain & Company to build on a legacy of customer centricity. Download the white paper today.

08/01/2024

⚠ It's time to transform how you understand and anticipate your customer needs. ⚠

Holly Felicetta, head of Kinetics℠ AI at NPSx℠, shares insights on cutting a competitive edge in today's world of customer experience. 🎯 Spoiler alert: it's time to step beyond survey responses alone.

Dive in today: https://bit.ly/3RNvjhp

Go beyond customer survey feedback. Learn how data insights and analytics can predict customer sentiment and improve performance on metrics that matter.

22/12/2023

May your holidays be merry & bright. 🌟

07/11/2023

🧭 Here’s a hard truth: most organizations overestimate how well they perform on customer experience.

Our expert, Diya Sikka, sheds light on how a comprehensive, evidence-based approach to understanding your current CX capabilities is the key to accelerating your efforts and growing your business.

Dive in today: https://bit.ly/45RxfKZ

Assess your CX performance and discover your CX truth. Learn how to improve customer experience beyond surveys to drive value and be best in class.

02/11/2023

📢 Want to improve your customer experience (CX) and boost customer loyalty and retention? Learn what makes an effective CX training program, featuring insights from our Instructional Design team at NPSx. 🚀💼

🔗 Check out our related content on winning in customer experience, the link between CX and employee engagement, and key leadership behaviors for building a customer-centric organization.
👉🔗

Learn why CX training is vital for companies to become customer-centric and how to develop effective training programs. Discover benefits of CX training

11/10/2023

Bring the world of CX into focus.

📥 Subscribe to Week in "X" for the latest news & insights: https://bit.ly/3QccaGe

23/08/2023

👥Generative AI is transforming contact centers. Curious how it might impact your operations? 🚀 Our latest article explores tangible ways to revolutionize your customer service strategies, support your frontline and, ultimately, boost customer loyalty.

From automated responses to personalized recommendations, Generative AI brings a whole new level of efficiency and effectiveness to contact centers, enabling your frontline staff to serve customers more effectively, ensuring their needs are met promptly. 💯📞✨

https://bit.ly/3QHoH5e

Explore 10 no-regrets use cases for generative AI in contact centers and discover how it can revolutionize customer experience, improve performance, and scale service operations. Improve your customer service management with faster, more accurate responses and interact with your customers on their t...

21/08/2023

🔆 CX dashboards don’t have to be sophisticated to be effective.

Catch our latest blog post featuring customer indicator insights from Rob Markey and watch the replay of our Customer Value Management webinar today.

Prioritize customer experience and build stronger relationships with customers with a CX Dashboard at your fingertips. Empower your decisions with insightful customer analytics for improved outcomes to streamline your decision-making.

17/08/2023

Is the Future Here? Digital disruptors are changing attitudes towards app-based banking, as revealed in our State of CX: 2023 UK Consumer Study with InMoment.

Access the report today and understand how key drivers of NPS are influencing change in an industry historically dominated by legacy competitors.

📱 Discover now: https://bit.ly/3E59Jyl