IT10

IT10 We provide effective and reliable IT support, products and services to small businesses. We are committed to the following principles for every customer:

i. ii.

At IT10, we understand that small businesses in the south of England require reliable and efficient IT support to ensure smooth day-to-day operations. Our ongoing monthly IT support packages are designed to keep your IT infrastructure in top shape, resolve issues quickly, and offer proactive monitoring and maintenance. OUR PHILOSOPHY

At IT10, our mission is to empower small businesses in by provi

ding exceptional IT support and services. Serve as the primary point of contact for you and your users, ensuring help is always available and providing peace of mind. Maintain your IT infrastructure in optimal condition to enhance performance, proactively minimize downtime, and ensure robust security. iii. Resolve any issues swiftly and effectively. iv. Proactively monitor IT devices and services to identify and address potential problems before they impact your business. v. Offer predictable IT expenditure, while delivering the best value and minimizing IT expenses. vi. Prioritize security and implement necessary measures to safeguard your IT infrastructure. vii. Assist in maintaining compliance with relevant laws and regulations. viii. Keep you informed about potential upgrades and new technologies, enabling you to make informed decisions and plan for the future. ix. Customer decides when to replace the computers, laptops and servers

02/11/2023

IT Procurement & Budgeting

Buying easy
We understand that managing your IT budget effectively is crucial for your business. That's why we have established partnerships with several of the largest nationwide suppliers, ensuring that we can offer you the best possible prices on hardware, software, services, and licences.

Partnering with top suppliers
We work with a network of trusted wholesale suppliers, some of which exclusively serve companies like ours, to give you access to exclusive discounts and offers.

Finding the best deals
Our team diligently searches for the most cost-effective options among our suppliers, taking into account delivery costs and speed.

Transparent and minimal margins
We add a standard 10% margin to the cost of the hardware and software items we procure for you. This margin covers our efforts in finding the best deals, handling potential issues with orders or deliveries, and ensuring a hassle-free experience for you.

Competitive software licencing
For software licenses such as Office 365, backup software, and password management tools, you pay the same with IT10 as you would pay with the software providers directly, adhering to their recommended retail prices.

Transparency and Trust
We pride ourselves on our transparency and dedication to providing the best value for our customers. If you ever have questions or concerns about the costs of any items, we are more than happy to share our invoices and provide a clear explanation of the charges.

Stop worrying
You can concentrate on doing your job and we will take care of your IT making sure that you get the right "gear". With IT10, you can trust that your IT budget is in good hands. Our commitment to cost-effective procurement and transparent pricing ensures that you always receive the best value and peace of mind when it comes to managing your IT expenses.

We are all the same
IT10 uses exactly the same software, hardware, licences, configurations and setups that are offered to its customers. If it works for us, we trust it and we are happy then it is easier to recommend it all to our customers - they will be happy too.

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Scheduled Updates and Compliance Management

Regular updates ensure compliance with regulations such as PCI DSS and GDPR. We have designed a strategic update schedule that strikes the right balance between maintaining security and minimizing disruptions to your business operations.

Scheduled Update Process:
1. To avoid unexpected slowdowns or issues, we install updates on computers and laptops every Thursday afternoon and evening, rather than daily.
2. Servers are updated on the first Sunday of each month to ensure optimal performance and security.
3. All critical security updates are automatically approved and installed to maintain a high level of protection.
4. Our team carefully reviews optional updates, driver updates, and major updates each week, deciding which ones are safe to install and which ones are not necessary.
5. We block Microsoft's "preview" updates, as they are often used for testing purposes, and we don't want your devices to be affected by any potential issues. We do not have time to be guinea pigs.

Our update management strategy is guided by the principle that every update should enhance device security and performance without causing disruptions to your business operations. By carefully selecting and scheduling updates, we ensure that your devices remain compliant and secure, while minimizing any potential slowdowns or issues.

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IT10 Remote Access Portal
You or users can use our remote access software to connect to your work computers remotely as part of our IT Support Contract. If you have a remote access subscription then you can switch and start using ours. It works on Windows and Mac computers and laptops.

Same software as we are using - if it works for us then it will work for you
Professional Features - you will have access to the same features as we do
Work from home you or your employees - whatever the reason you can connect and "see" your computer
24/7/365 - connect when it suits you
Remote Printing and Audio - you do not have to go to work anymore
Support Provided - just let us know who needs access or when you are experiencing issues

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Keeper Business Passwords Management Portal And Sharing

Key Features of Keeper:

1. Centralized password storage: Keep all your passwords in one place, ensuring easy access and preventing loss or confusion.
2. Have your passwords offered to you in any Internet browser - NEVER RE-USE ANY PASSWORD AGAIN!
3. Synchronization between devices: Access and manage your passwords on any device, synchronising changes automatically.
4. Secure password sharing: Share passwords securely with team members, even those without Keeper accounts, and set time-limited access.
5. Team-based password management: Create shared Keeper accounts for different teams or roles, with access and permissions tailored to their specific needs.
6. Password recovery and protection: Ensure passwords are never lost, even if staff members forget to share them or accidentally delete them.

In addition to the business license, Keeper includes a full personal license, allowing you to manage your personal passwords securely and separately from your business accounts.

Each Keeper licence includes Breach Watch and Password Advisor. With Keeper, you'll gain peace of mind knowing that your passwords are always up-to-date, synchronized, and accessible when needed.

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Managed Local USB backup & Ongoing monthly Cloud Backup as a Service

We understand the importance of securing your valuable data. That's why we offer managed local and cloud backup services to ensure that your information remains protected and easily restorable. Our backup solutions are designed to provide fast recovery, prevent data loss due to ransomware attacks, and maintain compliance with industry regulations.

We work with your Team to ensure that the backups run successfully every time and if they do not, we fix and/or re-run them as soon as possible.

Local Usb 3.2; Tape Or NAS Backup:

Local backup enterprise solution: Acronis, Veritas and Veeam
1. Whole system backup with full or granular recovery
2. Compression and strongest encryption for optimal security
3. Email notifications for backup status monitoring
4. Affordable monthly subscription or perpetual licencing models

Cloud Backup As A Service:
To complement, Cloud backup at competitive rates provides
1. Volume shadow technology for backing up open files
2. Restoration to dissimilar hardware
3. In-transit strongest encryption for enhanced security
4. Compression, saving 20-30% of cloud storage space
5. Restoration into a virtual machine on the Cloud
6. Customizable backup retention to meet compliance requirements
7. No software licence required
8. Compliance with data security and Protection Toolkit, GDPR, and industry-specific regulations
9. Our cloud backup service supports the backup of entire servers and computers, ensuring that all critical files are secured. The initial backup is a full-size backup, followed by incremental backups to transfer only modified files

What's more, we can regularly test and verify your local backups (locally to server) and cloud backups (online without the need to download the data) and provide a testing report for your peace of mind and compliance.

Additional Backup Services: We also offer backup services for Office 365, Google services, most devices, and websites to provide comprehensive data protection for your business.

Choose IT10 for reliable and cost-effective managed local and cloud backup services, ensuring your business's data is protected and accessible when needed. Our ongoing monthly IT support guarantees that your data remains secure and compliant with industry regulations.

02/11/2023

Secure Your Business with Advanced Antivirus Solutions and Next-Generation Endpoint Against Ransomware Protection.

Choose IT10 for advanced, reliable, and cost-effective antivirus and EDR protection tailored to your business's needs. Our ongoing monthly IT services ensure that your business remains secure, efficient, and compliant with industry regulations.

Next-Generation Endpoint Protection:

We've partnered with a leading provider of next-generation antivirus solutions, offering Endpoint Detection and Response (EDR) protection. This advanced security measure provides even stronger protection against ransomware and other emerging threats. EDR may be a requirement for some businesses to maintain compliance.
At IT10, we prioritize the security of your IT infrastructure by offering top-tier antivirus solutions and cutting-edge Endpoint Detection and Response (EDR) protection. Our goal is to ensure that your business stays secure, compliant, and runs smoothly without disruptions caused by malware or other threats.

Our Business-Grade Antivirus Solutions:

We offer two leading business-grade antivirus options: ESET (server-based management) and BitDefender (cloud-based management). The ideal choice for your business will depend on your existing software to guarantee seamless integration, optimal performance, and accurate threat detection.

Our antivirus solutions provide:

1. Weekly scans every Tuesday (computers/laptops) and Weekend (servers) to proactively detect and quarantine potential threats.
2. Real-time scanning of files as you access and open them for continuous protection.
3. Optional website filtering to block specific websites or categories on any of your computers, limiting user access.

A small cost is charged per computer/laptop/server per month, with no initial setup fees (Software-as-a-Service). If we need to switch between antivirus solutions, there will be no extra charges.

We review your business applications and databases and add real-time scanning exclusions to make sure that AV or EDR does not slow down your business-critical processes or block the files you are working on. If necessary, we will contact your software vendors to verify the optimal setup AV and EDR requirements.

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Our IT Support contracts start at £20 per computer or laptop per month (minimum charge applicable). We offer 3-month rolling contracts after an initial 12-month commitment. IT10 is a UK-registered limited company, VAT registered, and insured, including professional indemnity. We are also registered with the Information Commissioner's Office (ICO) and are GDPR compliant.

We don't offer SLAs (guaranteed response times) by default, as we prioritize rapid issue resolution based on our 13 years of experience with small businesses - we estimate that most of the daily faults are sorted out in under an hour remotely, many of them within 15 minutes. However, if you require an SLA, please let us know and we can discuss your needs.

Our team consists of three IT technicians and one administrative staff member, all dedicated to providing you with the best possible service.

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WE ARE MANAGED SERVICE PROVIDER (MSP)
Ongoing Monthly IT Support for Small Businesses
Comprehensive IT Support Solutions Tailored to Your Business Needs

At IT10, we understand that small businesses in the south of England require reliable and efficient IT support to ensure smooth day-to-day operations. Our ongoing monthly IT support packages are designed to keep your IT infrastructure in top shape, resolve issues quickly, and offer proactive monitoring and maintenance.

A. Our "Unlimited IT Support with Monitoring" Contract includes:

1. Unlimited IT Remote Support (Mon-Fri, 8:30-17:30; Saturdays 9:00-13:00 for basic support when needed) for all your IT infrastructure, including servers, computers, printers, network switches, routers, Wi-Fi, scanners, emails, and domain hosting.
2. Hard disk health monitoring through email notifications and/or RMM software.
3. Daily local and cloud backup monitoring with Monthly or Weekly reporting available. Optional regular backup testing as an add-on.
4. Antivirus and EDR monitoring with weekly scans and email notifications.
5. Secure business password management portal account Keeper (extra charges apply).
6. Automated Microsoft Updates and third-party patching on a weekly basis via RMM software.
7. IT Support ticketing system.
8. Unlimited remote access to your computers through our remote access software for users that can be used to work remotely.
9. Assistance with compliance questionnaires.
10. Helping users with "How-To" and "How Do I" daily queries.

B. Additional on-site business-hours support whenever required (extra charges applicable)

C. Additional on-site on-demand maintenance whenever required (extra charges applicable)

D. Additional out-of-hours support - 24/7/365 support whenever required (extra charges applicable)

E. Business-grade antivirus (monthly contract)

F. Business-grade local and cloud backup (average compression rate 70%)

Address

35 Tunis Road
London
W127EZ

Opening Hours

Monday 8:30am - 4pm
Tuesday 8:30am - 4pm
Wednesday 8:30am - 4pm
Thursday 8:30am - 4pm
Friday 8:30am - 4pm

Telephone

+442039002929

Website

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