Voxologic

29/05/2026

Contacting any organisation in the financial services industry has unimaginable lengthy wait times and you are most likely not able to get your queries answered by an agent based on the specific request. This means more diverting between agents and departments, with shuffling notes to get the right context so the agent understands, even worse when call history isn't shown 🙄

With a financial services client we delivered an AI Agent migration minimised call wait times with AHT metrics recorded as 2.5 minutes per interaction ⏱️

Call wrap-up time was completed in under 90 seconds ⚡

Aside from my time, the AI agent deployment was able to achieve full compliance by eliminating errors with real-time agent assist on calls.

Check out the case study on how we implemented this with AWS Bedrock, Guardrails and Contact Lens: https://ai.voxologic.com/case-study/compliance-guard

Reducing Onboarding Time by 40% and Eliminating Compliance Errors with Real-Time Agent Assist

21/05/2026

We are now offering a risk-free PoC for transforming your AI strategy into production.

This benefits those doing a contact center evaluation:

✅ No risk if the evaluation doesn't meet expectations

✅ Putting our reputation at stake to ensure evaluation of delivery is fulfilled

✅ Saving valuable time in the process from planning to testing

✅ Avoiding cost or any initial outlay due to the risk being on us

✅ Ensuring we put our AWS expertise to the test for any project delivered

We are already running similar 'risk on us' projects with other clients, not only for contact centers but AI integrations as well, so we are happy to use the same approach in any use case situation.

To learn more about our free evaluation for contact center transformation, please go to the following web page:

Transform your Amazon Connect contact center with Voxologic AI Agents. Leverage AWS Bedrock to automate 50% of Tier-1 support and reduce operational overhead.

15/05/2026

Our enterprise AI agent platform is ideal for those looking to fully phase out from human agent interaction in managing every customer interaction.

Some of the key benefits of using our AI agent platform for Amazon Connect:

✅ Reducing 50% of operational overheads through automated tier-1 support

✅ Avoiding agent burnout from repetitive tasks

✅ Restructure voice data by accessing 90% of customer interaction analytics

✅ Create smart routing from different contact flows to avoid long waiting times

✅ Access to omnichannel support that includes; voice, chat and SMS unified

We now provide a guaranteed evaluation to ensure your contact centre operation achieves 20-30% deflection rate within a week, so that customers matters don't remain unsolved. This is a risk we take and this is part of our evaluation service.

More details are on the web page: https://ai.voxologic.com

12/05/2026

It was recently announced about the removal of the Zendesk Amazon Connect Integration.

Zendesk is building its enterprise voice plans around Zendesk Contact Center, which connects Amazon Connect directly with the Zendesk platform. It uses AI to connect agents, systems, and communication channels like voice calls, making operations simpler and more reliable than older systems.

We are already in talks with a number of AWS customers that are looking at optimizing Zendesk for integration and some customization options too.

If this is something you want to combine inside your CX ecosystem, then send an email to [email protected] and in the subject line state 'Zendesk integration' and someone in our team will respond within 2-3 days.

30/04/2026

Want to improve your contact centers answering rate with meaningful conversations?

Here you can through 24/7 Sales Accelerator powered by Voxologic AI.

Harnessing the power and capabilities behind AWS, AI agents will handle lead interactions on your contact center's behalf. This is proven to ensure efficiency, and cost effectiveness in more ways than one!

Need to learn more, why not visit the following link for more details: https://ai.voxologic.com/case-study/sales-accelerator

20/04/2026

The Frictionless Patient Access Center

How a Multi-Specialty Health System Saved 600+ Staff Hours Weekly Using Amazon Connect Health

16/04/2026

How would analysts describe the huge demand today for contact centers needing new technology? 🤔

1. Urgent Demand: Modernization & Cloud (Baseline Level)

Legacy Shift: There is a critical, high-volume demand to move from on-premise infrastructure to Cloud CCaaS (Contact Center as a Service) platforms to enable scalability and flexibility.
The "Why": Legacy systems cannot support the rapid, elastic scaling needed for modern customer traffic, particularly during peak periods.
Growth: The CCaaS market is expected to grow from $6.7 billion in 2024 to over $15.82 billion by 2029.

2. High Demand: Generative AI & Automation (Strategic Level)

Agentic AI Adoption: Contact centers are rapidly adopting AI-powered assistants that go beyond simple chatbots to act as "agents" that can resolve complex queries end-to-end.
Voice AI & Sentiment Analysis: High demand exists for technologies that analyze customer sentiment in real-time, allowing agents to handle increasingly complex interactions, rather than just simple, repetitive ones.
Efficiency Drivers: Over 60% of contact centers plan to use AI to handle routine queries within two years, with a high demand for tools that assist agents, such as automated call summaries and knowledge management.

3. Emerging Demand: Security, Governance & Trust (Risk Management Level)

Cybersecurity Defense: As AI adoption accelerates, contact centers are seeing a surge in demand for voice cloning detection and identity verification to counter "AI-powered offenders".
Governance & Compliance: With new regulations like the EU AI Act, there is urgent demand for tools that ensure AI transparency, auditability, and data privacy.
Responsible AI: Demand is shifting from simply "implementing AI" to "implementing AI safely" without destroying customer trust.

4. Competitive Demand: Omnichannel & Data Integration

Breaking Silos: Demand for systems that provide a "single pane of glass" to agents, uniting voice, text, and digital channels with full customer context, is at an all-time high.
Data Quality: Because AI relies on data, there is a strong demand for tools that clean up, structure, and integrate CRM data, allowing for hyper-personalization.

07/04/2026

We have been an AWS partner for almost 10 years now. Our involvement with Amazon Connect took place once the CCaaS platform got launched.

Throughout that time, we have deployed and delivered some of the most complex, large scale contact center projects, alongside extended technical support for customers.

We are currently supporting contact centers looking to migrate from human-based agents to AI for supporting every day customer queries and more.

To check who we are, go to our partner profile page: https://rb.gy/l2h4e0

26/03/2026

We recently delivered an AI agent migration project to a company in the utilities and energy industry.

T̲h̲e̲ ̲P̲r̲o̲a̲c̲t̲i̲v̲e̲ ̲R̲e̲t̲e̲n̲t̲i̲o̲n̲ ̲E̲n̲g̲i̲n̲e̲.̲

How AI-Driven Outbound Outreach Reduced Subscription Churn by 18% for a High-Growth Utility Provider

The resulted metrics included:

📉 18% Churn Reduction
📈 4x Outreach
💚35% Soft Save Rate
⚡30sec Response Time

The client realized that by the time a customer called to cancel their service, it was usually too late. Their retention team was "fighting fires" instead of preventing them.
Reactive Retention: Agents were only talking to angry customers. The "Save Rate" was a low 20% because the emotional decision to leave had already been made.

The Manual Outreach Gap: It was too expensive to have human agents call every customer whose contract was expiring. 90% of customers simply drifted away without a single touchpoint.

Data Silos: The company had usage data (low engagement) and billing data (late payments), but no way to trigger a phone call based on those "churn signals" in real-time.

💡 The Voxologic Solution: Predictive Outbound AI

23/03/2026

Not everyone will be available to answer a call. We know the importance of scaling up/down at times that suit different contact centers.

This is why we have provided access to omnichannel services, that will play a huge part in maintaining customer service teams, especially to support high priority times of customers getting in contact.

The shift to live chat has increased significantly year-on-year. Contact center management have wanted to find reliable and quality content for agent interaction.

Live chat powered by Amazon Bedrock, is not there to sound boring and completely robotic 🤖, it is designed to be personalised in every customer interaction leading to higher rates of satisfaction and resolution 😊 needed.

Visit https://aicc.voxologic.com/ to learn about the different functionality for your next AI contact center migration.