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BDQ

Name: BDQ
Address: London, GB
Telephone: +442039110324

BDQ's core focus is on Atlassian services, products and training. Jira, Jira Service Desk, Confluenc

03/08/2026

🎪 Welcome to WorkflowFest 2026!

We've imagined the biggest ITSM and work management headaches as a three-day music festival...
🎤 Ticket Backlog
🚨 Incident Overload
📋 Project Visibility Crisis
☁️ Legacy Migration Anxiety

Along with plenty of supporting acts that many organisations know a little too well!
It's a fun, festival-themed blog post (inspired by Halo Service Solutions’s Halo Festival) with a serious message underneath: many of these challenges can be avoided with the right processes and technology.

Have a read and let us know...

Which act would be headlining at your organisation?

🎟️ Read it here 👇

Explore common ITSM and work management challenges through WorkFlowFest, a fun festival-inspired take on modern operations.

31/07/2026

🌱 GLPI Carbon 1.3.0 has arrived!

The latest version of the Carbon plugin makes it even easier to understand the environmental impact of your IT assets.

New features include:
✔ Combined emissions reporting
✔ Decommission date support
✔ Easier recalculation of environmental data
✔ Dashboard improvements and bug fixes

If you're interested in Green IT or use GLPI to manage your IT estate, we've put together a quick overview of everything that's new.

📖 Read More ⬇️

Discover what's new in GLPI Carbon 1.3.0, including total emissions, decommission tracking, and usability improvements for greener IT.

29/07/2026

Thinking about your next ITSM platform?

Choosing service management software isn't just about features anymore.
It's about finding a platform that can grow with your organisation while remaining straightforward to manage and cost-effective.

In our latest blog we explore:
✔ Why HaloITSM is attracting so much attention
✔ Why implementation matters just as much as software
✔ How BDQ helped CHC Helicopter migrate from ServiceNow to HaloITSM

If your organisation is reviewing its service management platform, we think you'll enjoy this read.

📖 Read the blog here ⬇️

Discover why organisations are choosing HaloITSM for long-term service management, and how BDQ helped CHC Helicopter migrate from ServiceNow.

27/07/2026

📅 Using Zendesk's legacy AI features? Don't wait until December.

Zendesk will retire several legacy AI capabilities on 10 December 2026, but the more important date is 31 August, when active development ends.

Our latest blog explains:
✅ What's changing
✅ Why migration isn't a simple lift-and-shift
✅ How to audit your current setup
✅ How to use the migration as an opportunity to improve customer support

Read more ⬇️

Zendesk is retiring its legacy AI tools in 2026. Learn what changes, why August is the real deadline, and how to prepare your migration.

24/07/2026

📢 Asana has introduced a range of new features - and we've rounded up the ones that matter most.

From AI-powered assistants and smarter automation to better security and new project templates, there are plenty of updates designed to help teams work more efficiently.

Our latest blog explains what these changes mean in plain English and why they're worth paying attention to.

📖 Read more here ⬇️

Discover Asana's latest updates, from AI integrations to smarter automation and admin controls. See what the new features mean for your team.

22/07/2026

Is your organisation really ready for AI?

There's a lot of excitement around AI right now - and rightly so.

But the organisations getting the most value aren't just buying new tools.

They're making sure their information is organised, connected and easy to access.

In our latest blog, we look at why context is becoming the most valuable ingredient for successful AI, and why improving collaboration, documentation and business processes benefits both your people and your AI.

It's a practical, jargon-free look at one of the biggest challenges facing organisations today.

📖 Read the full article ⬇️

Discover why business context is the key to successful AI adoption, and how better knowledge management creates better AI outcomes.

20/07/2026

Thinking about moving to a new incident management platform?

Many organisations delay migrations because they worry about disruption, downtime or losing important configurations like on-call schedules and escalation policies.

The good news is that modern migration tools are making these projects much easier.

The even better news?

A migration is the perfect opportunity to improve reporting, automation and service management - not just move your existing setup to a new platform.

Our latest blog explains how to plan a low-risk incident management migration while getting lasting business value from the project.

Read it here 👇

Planning an incident management migration? Learn how to reduce risk, improve ITSM processes and ensure a successful platform migration.

17/07/2026

Modern software isn't just written anymore - it's assembled.

Open source libraries, third-party packages and AI-generated code are helping developers build applications faster than ever before.

But with that speed comes new security challenges.

Our latest blog explores why software supply chain security is becoming essential for organisations developing modern software, and what Sonatype's recent Gartner recognition tells us about the future of secure software development.

If you're interested in AI, cybersecurity or software development, it's well worth a read.

📖 Read the article here ⬇️

Discover why software supply chain security is critical in the age of AI and open source, and what Sonatype's Gartner recognition means.

15/07/2026

The agenda for monday.com Elevate '26 has officially landed!

With more than 200 sessions covering AI, project management, marketing, IT, operations and leadership, there's something for almost every business team.

We've rounded up some of the highlights and explored why events like Elevate are becoming increasingly important as organisations look at practical ways to adopt AI.

Read the blog here: 🔗 👇

Are you planning to attend - or will you be following the announcements online?

Explore the Monday.com Elevate '26 agenda, key AI trends, featured speakers, and why work management professionals should keep this event on their radar.

13/07/2026

Planning a Freshservice migration?

There's one thing many organisations overlook...
🤖 Freddy AI learns from the data you migrate.

If your historical data contains outdated knowledge articles, inconsistent ticket categories or unresolved issues, your AI assistant can start life with the wrong information.

Our latest guest article from Help Desk Migration explains how to prepare your migration so Freddy AI performs well from day one.

The article covers:
✔ AI-ready migration planning
✔ Knowledge base migration
✔ Data quality
✔ Common migration mistakes
✔ Validation before go-live

If you're considering Freshservice, it's well worth a read.
👉 Read the article 👇

As always, if you'd like independent advice on ITSM platforms or migration projects, we're happy to help.

Planning a Freshservice AI migration? Learn how to structure your data so Freddy performs from day one with the right filters, phasing, and quality gates.

Address

London

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

+442039110324

Website

http://www.bdq.cloud/

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