BDQ

14/04/2026

What if your service desk could be managed through AI?

HaloITSM has introduced a new capability called MCP (Model Context Protocol), which allows AI to:
▶️ Answer questions about service desk performance
▶️ Automate tasks across multiple systems
▶️ Trigger workflows from a single prompt

This could make IT support faster, smarter, and far less manual. We’ve explained how it works (in plain English) in our latest blog:

Read more 👇

Learn how HaloITSM MCP connects AI to your service desk, enabling automation, cross-system workflows, and smarter ITSM operations.

07/04/2026

How much time does your team spend looking for answers instead of solving problems?

🔶 For many IT teams, it’s more than you think.

HelpGhost + Halo changes that by putting knowledge directly inside your service desk - so your team can resolve tickets faster, reduce repeat work, and build a smarter knowledge base over time.

🔸No switching between tools.
🔸No digging through old tickets.
🔸Just faster, more efficient support.

Read more: 👇

HelpGhost + Halo integrates knowledge into ITSM workflows, reducing search time and improving ticket resolution efficiency.

26/03/2026

👷‍♂️Are your teams working hard - but still struggling to move quickly? 🐢

One of the biggest challenges we see isn’t effort - it’s how work is structured. In our latest blog, we explore how “developer experience” (DevEx) can be applied across the whole organisation - not just engineering - to improve collaboration, visibility, and productivity.

If your teams are juggling spreadsheets, emails, and multiple tools, this will sound familiar 👇

Learn how developer experience (DevEx) principles can boost enterprise productivity, collaboration, and outcomes across technical and non-technical teams.

19/03/2026

Thinking about using AI in your service desk or support team - but not sure where to begin?

You’re not alone.

Our latest blog breaks down a simple, practical AI roadmap to help you:
➡️ Identify quick wins
➡️ Improve efficiency
➡️ Reduce manual workload
➡️ Get real ROI from AI

No hype - just clear, actionable steps.

Read the blog 👇

Build an AI ROI roadmap for service teams. Learn how to prioritise use cases, improve efficiency, and scale AI for measurable results.

12/03/2026

⏰ Tired of repeating the same tasks every week?

Many teams still manually create:
🔹Weekly meeting agendas
🔹Status updates
🔹Follow-up reminders

Our latest blog explains how Asana Scheduled Triggers can automate these recurring workflows so tasks happen automatically and on schedule.

⬇️ Less admin. ⬆️ More time for meaningful work.

Read the full blog ⏬

Learn how Asana Scheduled Triggers automate recurring tasks, status updates, and reminders to save time and improve workflow efficiency.

10/03/2026

Many organisations start by implementing IT Service Management (ITSM) to improve their IT support processes. But what happens when other departments need the same level of structure and visibility?

That’s where Enterprise Service Management (ESM) comes in.

By extending service management to teams like HR, Facilities, and Operations, organisations can manage requests more efficiently and gain better visibility into the work happening across the business.

Our latest blog explores how organisations can move from ITSM to ESM using HaloITSM.
Read more 👇

Learn how organisations expand from ITSM to enterprise service management (ESM) using HaloITSM to improve visibility, collaboration, and service delivery.

05/03/2026

AI is changing the way teams work together - and work management platforms are evolving fast.

Asana’s latest results show strong growth and continued investment in AI-powered tools that help organisations manage projects, collaborate more effectively, and gain better visibility into their work.

In our latest blog post we explore:

🔸 What Asana’s growth tells us about the future of work management
🔸 How AI is helping teams plan and track work more efficiently
🔸 Why organisations are moving away from spreadsheets and disconnected tools

If your organisation is looking to improve collaboration and productivity, this article is a great place to start.

Discover how Asana’s AI expansion and growth signal the future of work management and how organisations can improve collaboration and productivity.

03/03/2026

🚀 What’s New in HaloITSM? Q4 2025 Updates Explained

HaloITSM’s latest release includes improvements to:

▶️ Portal search and user experience
▶️ SLA visibility
▶️ AI-powered ticket handling
▶️ Reporting and dashboards
▶️ Workflow and configuration flexibility

For growing organisations, these enhancements can mean faster response times, clearer reporting, and better service delivery across IT and other departments.

We’ve broken it all down in our latest blog post.

If you’re using HaloITSM and want to make sure you’re getting the most from it, we’re happy to help.

Discover the latest HaloITSM Q4 2025 updates, including AI enhancements, portal improvements, reporting upgrades and smarter SLA visibility.

27/02/2026

📎 Attachment Manager for Asana is now FREE!

We built Attachment Manager in-house at BDQ to help teams save time and improve visibility across their Asana projects.

And now - it’s completely free. No restrictions.

It gives you:

✔️ A single view of attachments across parent tasks & subtasks
✔️ Searchable navigation
✔️ Image previews & clear file icons
✔️ A refreshed, intuitive interface

Even small efficiency gains can add up to hundreds of hours saved per year for busy teams.

It’s also a great example of what we do at BDQ - when work management tools don’t include the functionality customers need, we develop bespoke apps and integrations to fill the gap.

Attachment Manager for Asana, built in-house by BDQ, is now free. Improve file visibility and explore bespoke work management app development.

24/02/2026

🆕 Did you know GLPI becomes even more powerful with the right plugins?

While GLPI already offers strong IT service management features, its plugin ecosystem allows you to:

✅ Automate repetitive tasks
✅ Improve reporting & dashboards
✅ Strengthen asset tracking
✅ Enhance SLA management
✅ Scale without replacing your system

We’ve written a new blog explaining how GLPI plugins can transform your service desk and why extending your platform can be smarter than switching systems.

If you’re working in IT, operations, or service management - this could be helpful.

Discover how GLPI plugins extend ITSM capabilities, improve automation, and optimise service management with scalable, powerful integrations.

17/02/2026

🎯 Looking to upgrade your customer service platform in 2026?

Our latest blog post breaks down how to evaluate your current setup, compare vendors, and choose the right customer support solution - without wasting time or budget.

📘 What’s inside:
✔️ A platform audit framework
✔️ 9 key comparison criteria
✔️ Future-ready trends & tools
✔️ A visual infographic to share with your team

💡 Perfect for support and CX leaders planning transformation this year.

👉 Read the full post: https://hubs.li/Q043jPLs0



https://hubs.li/Q043jQVc0