03/08/2026
Every unpersonalised offer you run is an opportunity cost.
“Spray and pray” promotions might drive some short-term volume, but they treat every shopper the same – and that leaves real value on the table. When you hand out blanket codes or generic deals, you risk two things: overspending on incentives for people who were already going to convert, and missing the chance to nudge those who actually need encouragement.
The real cost isn’t just margin lost – it’s credibility. Shoppers become trained to wait for the next generic deal, eroding brand value and trust.
There’s a better way. Use data to understand who needs what, and when. Personalised, real-time incentives move hesitant customers forward without “spraying” margin needlessly. Fewer giveaways, smarter targeting, and more profitable growth.
Opportunity cost isn’t just a line on a spreadsheet. It’s a strategic choice.