23/06/2023
This exceptional tool has greatly streamlined the management of our badminton club, Chocolate Soldiers, by providing essential information through our website. It's proven to be incredibly beneficial for us!
The AI is designed to answer the most frequently asked questions such as: Where is the club located? What are the operating hours? Could you provide the address? How much does membership cost? And so on. It's truly revolutionising our operations!
I embarked on this adventure a few months ago when the influx of new members to our club led to a barrage of repetitive questions. With over 2000 members, addressing these queries was becoming a daunting task. I decided to implement a plugin called 'AI Engine' on our WordPress site. The installation was straightforward, but the real challenge lay ahead.
The training phase was the most demanding part. We had to choose between two modes for using ChatGPT: Embeddings or Fine-tuning. It took me nearly two months to discern the best option. On paper, Fine-tuning seemed to offer the most accurate responses for customers, but it wasn't the case for us and it was more costly. After hours and hours of testing, I found that the Embeddings option was the perfect solution for our needs.
The results speak for themselves. If you visit chocolatesoldiers.co.uk and interact with the AI, you'll find it provides comprehensive answers about our club. It's a testament to the power of AI in enhancing customer service and operational efficiency.
