02/02/2026
Our site will be temporarily unavailable from 9:30am TUESDAY 3RD FEB while we switch over to a brand-new system.
We are hoping it will only be down for a couple of hours maximum but there might be a few hours of downtime while we finalise everything💻🛠️
📦 If you’ve already got an order in with us, it’ll be processed as normal - You’ll receive dispatch + tracking info etc.
✉️ You can still DM/email us, though replies may be a little slower while we focus on getting orders out. Whilst our domain settings are changing, some emails may land in spam, so please check if you’re missing an email/reply from us!
🔐 ACCOUNTS: If you had an account on our site, unfortunately it has not been copied over.
❌ Your old passwords won’t work
❌Previous order history won’t appear
You’ll be able to create a brand-new account once the new site is live, with:
✅Order tracking
✅Easy re-ordering
✅Saved addresses + VAT details
✅Downloadable PDF invoices
(Orders starting with 1000 = old system, Orders starting with ECR = new system (these will show in your account)
💚 On a personal note, this website has been months in the making. Full of late nights, learning, planning and building - making it exactly the way we think you’d want it.
Thank you so much for your patience while we make this upgrade.
We’re excited to welcome you to the new site very soon, and would love to
hear your feedback once you explore it!
All the best,
Liam, Sammi & the eco-craft team 🌱
