NGC Networks

NGC Networks We specialise in providing solutions that simplify business communications.

02/10/2023

You may have noticed we've been updating our logo and brand colours over the last week. Having joined the CloudClevr family earlier this year we're making sure our look and feel shows we are part of the family; we hope you like it.

https://www.ngcnetworks.co.uk/

22/09/2023

Our latest Net Promoter Score (NPS) is in, and we are delighted to see that it not only remains well above the industry average of 31 for our sector, but that it’s even higher than our previous quarter’s score of 53.

This result is a continued testament to the hard work and effort the NGC Team put in to provide customers with the best possible service and solutions. Well done team!

NPS is a metric that is used to ask customers to rate the likelihood of recommending a company, product or service.

Discover how the move to a contact centre as a service (CCaaS) solution has enabled Family Fund to have: ➡️ Improved dat...
20/09/2023

Discover how the move to a contact centre as a service (CCaaS) solution has enabled Family Fund to have:

➡️ Improved data insights and reporting
➡️ An omni-channel approach
➡️ Central administration and management

Read the full case study - https://www.ngcnetworks.co.uk/our-customers/family-fund-2/

Discover how Family Fund have experienced a plethora of benefits including improved customer and agent experience to inc...
08/09/2023

Discover how Family Fund have experienced a plethora of benefits including improved customer and agent experience to increased data insights since the introduction of a Contact Centre as a Service (CCaaS) solution.

Read the case study - https://www.ngcnetworks.co.uk/our-customers/family-fund-2/

Helping and supporting customers is what we strive for. Here’s our latest 5-star review. ‘We have worked with NGC for ...
20/07/2023

Helping and supporting customers is what we strive for. Here’s our latest 5-star review.

‘We have worked with NGC for several years. We have always found them to be incredibly helpful and knowledgeable. Their service is outstanding, we would highly recommend.’

If you want to see how we could help you with your business telecoms, get in touch https://lnkd.in/dUsNW7b

Meet Lewis, Lewis is part of the Technical Support Team here at NGC Networks. From managing and handling customer supp...
29/06/2023

Meet Lewis, Lewis is part of the Technical Support Team here at NGC Networks.

From managing and handling customer support tickets and calls, monitoring the status of services, to delivering internal training, Lewis is focused on helping ensure customers get the best level of support.

In his spare time Lewis enjoys reading, watching old TV shows and being on the Board of Trustees for the West Yorkshire ADHD Support Group Charity.

Working as a team is an important part of providing a great customer experience. This recent feedback from a customer sh...
21/06/2023

Working as a team is an important part of providing a great customer experience. This recent feedback from a customer showcases how we do it and the positive impact it has.

“We have been a customer of NGC for around 7 years and have no complaints whatsoever. Shaun Noon is always very helpful, as are Eric and the technical team when we need improvements, changes or additions to services. I would happily recommend NGC to other business owners.”
Adrian Welke, National Appliance Care

Thanks for the review.

Client feedback is crucial to ensuring that we can continue to provide the best possible service. It was great to get su...
23/05/2023

Client feedback is crucial to ensuring that we can continue to provide the best possible service. It was great to get such positive feedback from a customer recently along with another 5-star rating.

“We've been a customer for several years now and the service we have received from NGC has always been excellent. Our account manager is very responsive and whenever we've needed to use the support team any issues have been resolved quickly and professionally.”

Want to discover how our team could help resolve your organisations IT & telecommunication challenges? Get in touch https://www.ngcnetworks.co.uk/contact-us/

Providing our customers with the best possible service is something we pride ourselves on. Here is one of our recent 5-...
12/05/2023

Providing our customers with the best possible service is something we pride ourselves on. Here is one of our recent 5-star reviews.

“NGC have provided our business with telecoms for over 7 years and are a great company to work with. The team is fantastic and are quick and efficient at resolving any issues. Would highly recommend this company.”

If you want to see how we could help you with your business telecoms, get in touch https://lnkd.in/dUsNW7b

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2 Navigation Court
Wakefield
WF27BJ

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