ITSM Connect

ITSM Connect šŸ“The worldā€™s premier ITSM event for service management without borders or bias.

29/01/2026

šŸ“First post of #2026ā€¦ and yes, weā€™re still not over Nov 28. šŸ˜Œ
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ITSM Connect ā€˜25 came, disrupted, and left us with more ā€œwaitā€¦ that actually makes senseā€ moments than we planned for. Real conversations. Real opinions.
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Zero tolerance for fluff. From and to management and , the room was loud in ideas and sharp in thinking.
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Huge shout-out to the speakers who refused to sugarcoat, the partners and sponsors who backed the vision, and the attendees who showed up ready to challenge the status quo.
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If you were in the room ā€” you felt it.
ITSM has a disneyland and itā€™s called .

šŸ“A week ago, we gathered in for a simple but serious mission: move the ITSM conversation from ā€œbest practiceā€ to what ...
05/12/2025

šŸ“A week ago, we gathered in for a simple but serious mission: move the ITSM conversation from ā€œbest practiceā€ to what actually worksā€”in our context, under real constraints, with real accountability.Ā 
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Thank you for showing up with candor, curiosity, and the kind of questions that push a room forward.
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šŸŽ–ļø To every attendeeā€”ITSM professionals, enterprise leaders, vendors, and regulatorsā€”thank you for lending your voice to a dialogue that matters.
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šŸ“ To our speakers: thank you for the clarity, the frameworks, and the refusal to hide behind buzzwords. Literally galactic, beyond the stars!
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šŸŽ–ļø To our sponsors and partners: thank you for backing the vision and helping us build a platform that stays open, credible, and impact-driven.Ā 
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šŸ“ Weā€™re already carrying key insights and opportunities forwardā€”and as we look toward 2026, weā€™re excited about what weā€™ll co-create next. šŸ¤
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šŸ“Speaker Spotlight ā€” Stacy Clarke šŸŽ–ļøĀ Stacy Clarke brings more than six years of hands-on expertise in designing, archite...
27/11/2025

šŸ“Speaker Spotlight ā€” Stacy Clarke šŸŽ–ļø
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Stacy Clarke brings more than six years of hands-on expertise in designing, architecting, and delivering complex enterprise solutions across global organizations. As a Pre-Sales Solutions Engineer at , he excels in interpreting deep, multi-layered customer requirements and translating them into clear, scalable solutions that deliver measurable business value.
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Before joining Atlassian, Stacey held impactful roles at Vodafone as a Pre-Sales Solution Architect and Lead Service Architect, where he strengthened his competencies in service design, solution architecture, and enterprise-wide operational alignment.
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At ITSM Connect 2025, Stacey will be presenting Atlassianā€™s System of Work ā€” a step-by-step, future-ready framework for how modern teams should collaborate, deliver, and scale. Expect a session rich with insight, clarity, and practical value from a solutions leader who understands how to move organizations from complexity to coherence.
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Ā ITSMĀ  ,Ā  ,Ā  Ā orĀ  ā€¦Ā this is your moment to plug in. This is the room where the real convo happens!
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šŸ“ Ā VIA: https://www.itsmconnect.com/nextgen-itsm
šŸ“…Ā Nov 28, 2025 | Tang Palace Hotel, Accra šŸ‡¬šŸ‡­ | 9:00 PROMPT
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šŸ“Panelist Spotlight ā€” EMMANUEL APAU SIAW šŸŽ–ļøĀ EMMANUEL APAU SIAW is an accomplished IT service leader with a strong track ...
27/11/2025

šŸ“Panelist Spotlight ā€” EMMANUEL APAU SIAW šŸŽ–ļø
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EMMANUEL APAU SIAW is an accomplished IT service leader with a strong track record of driving operational excellence within one of Ghanaā€™s most robust financial institutions. With years of hands-on experience at Zenith Bank (Ghana) Limited, Emmanuel has consistently demonstrated a rare ability to align people, processes, and technology in high-stakes, customer-centric environments.
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šŸŽ–ļøHis background spans IT service desk management, incident handling, service quality improvement, digital support operations, and team leadership ā€” positioning him as a key voice on how organizations can build resilient service delivery functions that actually work for both the business and the end user.
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At ITSM Connect 2025, Emmanuel joins the panel on IT Leadership, bringing grounded, real-world insights from the banking sector ā€” one of the most operationally demanding IT landscapes in the region.
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Ā ITSMĀ  ,Ā  ,Ā  Ā orĀ  ā€¦Ā this is your moment to plug in. This is the room where the real convo happens!
Ā 
šŸ“ Ā VIA: https://www.itsmconnect.com/nextgen-itsm
šŸ“…Ā Nov 28, 2025 | Tang Palace Hotel, Accra šŸ‡¬šŸ‡­ | 9:00 PROMPT
Ā  Ā 

šŸ“Speaker Spotlight ā€” Philip Twum šŸŽ–ļøĀ Philip Twum, FCCA is a commercial strategist known for transforming how organization...
27/11/2025

šŸ“Speaker Spotlight ā€” Philip Twum šŸŽ–ļø
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Philip Twum, FCCA is a commercial strategist known for transforming how organizations think about growth, governance, and digital value creation. With a background spanning consulting, business development leadership, and operational strategy across regulated industries, Philip brings a rare blend of analytical depth and market intuition to every conversation he steps into.
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šŸŽ–ļøHis work focuses on helping technology-driven businesses scale responsibly ā€” aligning innovation, compliance, customer trust, and long-term sustainability. Whether navigating complex regulatory landscapes or designing partnership frameworks across emerging markets.
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āœ… At ITSM Connect 2025, Philip who is currently Head of Ā  at Fido joins the C-Suite & Regulator Roundtable, where his perspectives on leadership, governance, and trust-anchored digital transformation will help shape one of the eventā€™s most important conversations.
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Ā ITSMĀ  ,Ā  ,Ā  Ā orĀ  ā€¦Ā this is your moment to plug in. This is the room where the real convo happens!
Ā 
šŸ“ Ā VIA:Ā https://www.itsmconnect.com/nextgen-itsm
šŸ“…Ā Nov 28, 2025 | Tang Palace Hotel, Accra šŸ‡¬šŸ‡­ | 9:00 PROMPT
Ā  Ā 

šŸ“Speaker Spotlight:Ā Frank OdurošŸŽ–ļøĀ Frank OduroĀ is a seasoned IT professional with more than a decade of hands-on experien...
26/11/2025

šŸ“Speaker Spotlight:Ā Frank OdurošŸŽ–ļø
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Frank OduroĀ is a seasoned IT professional with more than a decade of hands-on experience in cybersecurity, IT management, infrastructure optimization, and enterprise operations. His background spansĀ Microsoft 365 administration, data privacy, incident response, risk management, and IT policy development, allowing him to bridge both technical depth and operational strategy.
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šŸŽ–ļø Frankā€™s leadership in building efficient teams, strengthening IT controls, and elevating cybersecurity posture has made him a go-to figure for organizations seeking stability and resilience in their digital ecosystems.
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šŸ“AtĀ ITSM Connect 2025, Frank joins theĀ Modern Incident ManagementĀ panel, bringing real-world insights into how teams can respond faster, protect smarter, and build systems that stay ahead of disruption.
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Ā ITSMĀ  ,Ā  ,Ā  Ā orĀ  ā€¦Ā this is your moment to plug in. This is the room where the real convo happens!
Ā 
šŸ“ Ā VIA:Ā https://www.itsmconnect.com/nextgen-itsm
šŸ“…Ā Nov 28, 2025 | Tang Palace Hotel, Accra šŸ‡¬šŸ‡­ | 9:00 PROMPT
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šŸ“Speaker Spotlight:Ā Edem GlyminšŸŽ–ļøĀ As CEO of Global Secure Solutions Ghana Limited, he brings deep expertise inĀ incident ...
26/11/2025

šŸ“Speaker Spotlight:Ā Edem GlyminšŸŽ–ļø
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As CEO of Global Secure Solutions Ghana Limited, he brings deep expertise inĀ incident response, threat management, SOC operations, digital forensics, SIEM, and GRC, helping regulated industries build systems that are not only secure, but resilient and future-ready.
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šŸŽ–ļø With a rare blend of technical mastery and business clarity, Edem has guided organisations through complex risk landscapes ā€” from compliance alignment to OT/ICS protection across critical sectors.Ā 
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AtĀ ITSM Connect 2025, Edem Glymin joins the panel onĀ Modern Incident Management, where his insight will help leaders understand how to turn cyber risk into opportunity.
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Ā ITSMĀ  ,Ā  ,Ā  Ā orĀ  ā€¦Ā this is your moment to plug in. This is the room where the real convo happens!
Ā 
šŸ“ Ā VIA:Ā https://www.itsmconnect.com/nextgen-itsm
šŸ“…Ā Nov 28, 2025 | Tang Palace Hotel, Accra šŸ‡¬šŸ‡­ | 9:00 PROMPT
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šŸ“Speaker Spotlight:Ā Elizabeth Bemah A.šŸŽ–ļøĀ Welcoming one of the most dynamic voices in Africaā€™s cybersecurity and governan...
26/11/2025

šŸ“Speaker Spotlight:Ā Elizabeth Bemah A.šŸŽ–ļø
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Welcoming one of the most dynamic voices in Africaā€™s cybersecurity and governance space. With deep expertise inĀ GRC, Data Privacy, AI Governance, and Management Systems Auditing, she brings a uniquely strategic lens to how organizations build trust, resilience, and compliance in a digital-first world.
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šŸŽ–ļøElizabeth Bemah A. is currently the Management Systems Auditor at , and is committed to actively shaping the future of the cybersecurity profession by mentoring the next generation of women leaders and advocating for a more inclusive, diverse industry. Her voice is not only authoritative ā€” itā€™s transformative.
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āœ… AtĀ ITSM Connect 2025, Elizabeth joins the panel onĀ Modern Incident Management, bringing sharp, real-world perspectives on prevention, response, compliance, and AI-driven governance. Expect a thought-provoking session that connects security, trust, and service excellence in ways that every leader needs to hear.
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Ā ITSMĀ  ,Ā  ,Ā  Ā orĀ  ā€¦Ā this is your moment to plug in. This is the room where the real convo happens!
Ā 
šŸ“ Ā VIA:Ā https://www.itsmconnect.com/nextgen-itsm
šŸ“…Ā Nov 28, 2025 | Tang Palace Hotel, Accra šŸ‡¬šŸ‡­ | 9:00 PROMPT
Ā  Ā 

šŸ“Speaker Spotlight:Ā Abraham OdoišŸŽ–ļøĀ Abraham OdoiĀ is one of the sharpest minds driving cloud, software, and infrastructure...
26/11/2025

šŸ“Speaker Spotlight:Ā Abraham OdoišŸŽ–ļø
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Abraham OdoiĀ is one of the sharpest minds driving cloud, software, and infrastructure innovation across Ghanaā€™s technology landscape. AsĀ CTO of X , he has led multiple digital transformation initiatives, helping organizations modernize operations, secure their environments, and scale with confidence.
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With years of experience as anĀ IT Consultant and Solutions Architect, Abraham has designed and delivered high-impact solutions across cloud infrastructure, enterprise applications, and mission-critical platforms. H
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AtĀ ITSM ConnectĀ  2025, Abraham will join the panel onĀ Modern Incident Management, bringing real-world insights into how teams can prevent, detect, and resolve incidents with speed and precision. Expect grounded expertise, forward-thinking ideas, and a perspective shaped by years of building resilient digital systems.
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Ā ITSMĀ  ,Ā  ,Ā  Ā orĀ  ā€¦Ā this is your moment to plug in. This is the room where the real convo happens!
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šŸ“ Ā VIA:Ā https://lnkd.in/dZzf6YtN
šŸ“…Ā Nov 28, 2025 | Tang Palace Hotel, Accra šŸ‡¬šŸ‡­ | 9:00 PROMPT
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šŸ“Speaker Spotlight:Ā Gideon AckneyšŸŽ–ļøĀ Gideon Ackney, one of the bright and budding forces in West Africaā€™s Atlassian and ...
26/11/2025

šŸ“Speaker Spotlight:Ā Gideon AckneyšŸŽ–ļø
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Gideon Ackney, one of the bright and budding forces in West Africaā€™s Atlassian and landscape. As anĀ Atlassian Consultant at onpoint - Africa, Gideon has gained a reputation for simplifying complex workflows and helping organizations translate tool capability into real operational clarity.
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With hands-on experience supporting enterprise teams across sectors, Gideon has carved his niche inĀ process design, automation, and service delivery optimization. His structured, analytical approach has helped organizations cut through the noise, streamline service processes, and adopt scalable configurations that actually work in real environments ā€” not just on paper.
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AtĀ ITSM Connect 2025, Gideon will deliverĀ ā€œA Practical Guide to Implementationā€Ā ā€” a session designed for professionals ready to move beyond theory into real-world configuration and governance. Expect practical techniques, clear frameworks, and a grounded perspective on how to build a that drives trust, accuracy, and smarter decision-making across the business.
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šŸ“ Ā VIA:Ā https://www.itsmconnect.com/nextgen-itsm
šŸ“…Ā Nov 28, 2025 | Tang Palace Hotel, Accra šŸ‡¬šŸ‡­ | 9:00 PROMPT
Ā  Ā 

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