24/04/2013
FORM
(See regulation 11 of the of Telecom Consumers Protection and Redressal of Grievances Regulations, 2007}
Appeal under regulation 11 of the Telecom Consumers Protection and Redressal of Grievances Regulations, 2007 to the appellate authority appointed by Beam Telecom India Pvt Limited, 8-2-610/A, Road No. 10, Banjara Hills, Hyderabad 500034 AP, India
1. The Name, Address, Telephone Number, Facsimile number and the e-mail address of the Appellant.
2. Telephone Number or Cellular Mobile Telephone Number or Broadband Connection Identity, as the case may be, for which appeal is filed
3. The name of the city /district of the origin of complaint
4. The name of the State or licensed service area, as the case may be, of the origin of complaint.
5. Nature of Complaint (specify, whether complaint relates to Provisioning/Activation/Billing/ Fault-Repair/Service disruption /disconnection of service/ Value Added Service / Closure / Termination or specify if any other).
6. The docket number allotted by the Call Centre at the time of lodging complaint under clause (a) of sub-regulation (1) of regulation 4 and date of lodging the complaint with the Call Centre.
7. The unique complaint number communicated by the Nodal Officer under clause (c) of regulation 8, and date of lodging the complaint with the Nodal Officer.
8. Date of decision of the Nodal Officer and decision intimated by the Nodal Officer
Form for verification
I,_____________________________________________ (name in full and in block letters), the appellant, son/daughter of _____________________________ do hereby declare that to the best of my knowledge and belief, the information given in this appeal and the annexure and statements accompanying the appeal are correct, complete and truly stated.
Signature of appellant
(Name of appellant)…………………
(Specify status of the appellant, whether a company/firm/society/ individual/ others
………………………………..……..)
Note1. The Form of appeal, grounds of appeal and the Form of verification appended shall be signed by the appellant.
Note2. The appellant shall submit in duplicate the appeal in this Form.
SCHEDULE
(See regulation 5)
Service Parameters and Time Limit for Service Request or Redressal of Complaint of Telecom Consumers by Call Centres
Broadband Service:
Serial Service Parameter Time Limit for
Number (2) service request or
(1) redressal of
complaint
(3)
(i) Service Provisioning All cases within fifteen
/Activation Time days (subject to
technical feasibility).
(ii) Fault Repair / Within three days
Restoration Time
(iii) Billing Performance (a) All billing
(a) Percentage of complaints to be
Billing Complaints resolved within four
resolved. weeks.
(b) Time taken for (b) All cases of refund
refund of deposits of deposits to be made
after closure within sixty days after
closure.
