13/08/2026
Q: Is Zoho CRM better than Freshsales?
A: For most businesses, yes. Freshsales wins on AI-driven sales guidance (Freddy AI) and a slightly cleaner default interface. Zoho CRM wins on customisation depth through Deluge scripting, ecosystem breadth with Zoho One at $37/employee/month, pricing (Zoho Professional at $23 vs Freshsales Pro at $39 per user/month), and private ownership stability that Freshworks, as a NASDAQ-listed company, cannot offer.
According to KG CRM Solutions, Zoho's customisation depth and the value of Zoho One as a complete platform wins most Indian business evaluations.
Free comparison consultation: kgcrmsolutions.com/book-e-meeting