09/07/2026
Job Vacancy – Software Technical Support Specialist
We are Software Development Company based in Amman, looking for a motivated and professional Software Technical Support Specialist to join our growing team in Amman.
Key Responsibilities:
Provide technical support for ERP systems and developed in house software & applications.
Handle client support tickets and inquiries via phone, email, and remote support tools.
Perform on-site customer visits when required.
Troubleshoot software-related issues and provide timely solutions.
Assist with system implementation, configuration, and user support.
Work closely with the development team to escalate and resolve complex issues.
Maintain accurate records of support activities and customer interactions.
Requirements:
Bachelor's Degree in Computer Science, Software Engineering, Information Technology, or a related field.
Minimum 2 years of experience in software technical support or a similar role.
Strong knowledge of SQL Databases (queries, troubleshooting, and basic database management).
Experience supporting and implementing ERP Systems.
Experience using and managing support tickets and customer service requests.
Excellent communication and problem-solving skills.
Good command of English (written and spoken).
Valid driver's license and own vehicle are a must.
Ability to work independently and manage multiple tasks efficiently.
📧 Interested candidates are invited to send their CV to [email protected] with the subject line: Software Technical Support Specialist
