10/08/2026
I had a client meeting last week.
We agreed on an action that needed to be carried out, wrapped up the meeting and got on with our day.
When I went to go carry out the action, I realised we'd talked about the task itself, but not what needed to happen after it, or to support it.
So I flagged it, reassessed what needed to be considered, and within a few minutes I'd provided a support process without my client having to stop their day to deal with the gap.
It's something I find myself doing quite often.
I'll be working on one thing and realise there's something we haven't thought about yet, or a way we could make the next part of the project or journey easier.
And truthfully, I think that's one of the parts of my job I enjoy most.
Yes, I want to get the task done. But, I also want to know that what I'm doing actually works for the bigger picture.
Not just getting the thing done.
Noticing what comes next.
The gap.
The question that hasn't been asked yet.
That's not really something you can put neatly into a list of services.
But it is a big part of what people get when working with me, AND probably one of the more rewarding parts of the work I do.
