Alva Digital Support

05/26/2026

Wonder what Bluepeak's Fiber install status is looking?
Normally I wouldn't post something...this unprofessional, but word needs to spread.

Dear Optimum,

Day 2 of a, client, Small Business without internet.
Simple solution, replace the dead modem with a new. Done, but support cannot see the modem checking in, insisted on a tech to visit on site (Friday).

Support can't find an available technician when I called Friday, promised a call back in 24 hours. Neither I or the client has a voicemail from Optimum over the holiday weekend.

Followed up this morning, by phone, 2 support reps acted as though no ticket was made. Still can't find a schedule.

Began a FB Chat, to keep the ticket scheduling discussion ongoing, as phone support, obviously, wanted me off the phone.
Mainly for the paper trail, partially because Optimum does not accept My/Your own call recordings of proof.

If Optimum didn't shift their on-site/in-person support to a Third Party Contractor, local hiring of technicians would have resolved this in a short time. As they have done for years before.
Comes with the bonus benefit of keeping the same techs in the same areas, they understand the area far better than someone traveling half a state away.

Merely the simple task of obtaining their preferred modem would have likely had the client up and running far, far, sooner.

05/26/2026

Good morning Alva!
Hope everyone had a good Memorial Weekend?

Support limited today, and likely into Wednesday.
Last two (three?) days I've been nursing an ear ache, which is muffling my right ear significantly. While there's no pain, beyond pressure/discomfort and a headache, I have found myself stumbling (not falling over) on every day tasks.

Priority tasks will be responded and acted upon on a case by case basis.
Non-Priority tickets will be scheduled through the week.

Alva Digital Support will be closed, for the most part pending priority calls, Saturday May 30-Sunday June 7.
I will mostly be in the Alva area. Non-priority tickets will be scheduled the following week.

05/22/2026

Paging Optimum,
Alva, Oklahoma NEEDS a Local Tech in the area, someone who has inventory of modems, preferably Standard Passthrough COAX Modems.

I have a Client Business without internet.
New modem obtained, local, and account updated with the MAC.
Support (presumingly Oklahoma region) is unable to see the modem.
No Schedule could be made. Not today. Not Tuesday.
We are informed it will be 24 hours until we hear back. On a Three Day Holiday Weekend.
This is a Business, paying for Business Internet, now looking at More Than A Day Downtime.

We had a local tech. For years.
They had modems on hand.
Nearest Optimum Office is in Enid, Over and Hour Drive Away, and we cannot directly call them without redirected to a central hub somewhere in the world, who cannot talk to the Enid office directly either.

Want to improve your ISP Reputation? Return to the days of things that worked, reliably, and fast, Human, support.

(Re-Posting due to missing details.)

Send a message to learn more

05/22/2026

Hello All!
I have one Coax Modem remaining in stock.

Optimum continues to not have a local tech in the Alva or Woods County area.
Same day replacement modems cannot be done, by a technician.

Walmart does sell Coax Modem/Router Combos. They may or may not work.
Today as a clear example, bought one for a client who's business modem was dead, as a door nail, and Optimum support could NOT see it on their network after updating the account.
We're looking at 24hours to hear back, to schedule. Could not schedule Today, nor Tuesday; Monday being part of Memorial Weekend.

When calling Optimum, please continue to be professional, but be clear in the needs of having a near by/local technician, as well as someone in town with inventory of Optimum's Preferred Modems and Modem/Router combos. Small businesses need internet, and resolutions quickly, not next week. Same can be, and will be, said for students and those who work from home.

05/22/2026

Good Friday Morning!
If your internet is down, or otherwise worse than prior, the storms last night likely caused some issues.
Restarting your network gear and computer is recommended.

Modems and routers, unplug power for at least three seconds.

Computers, while "Shutdown" *should* be enough every day, Windows 10 and 11 is not that simple, as we grew up with years prior. Please click Restart for a *real* clean restart.
- Shutdown followed by powering on does not guarantee a clean restart. "Fast Boot" is a mechanism Microsoft implemented for faster boot up times, by caching programs from the prior session, in turn causing unnecessary technical issues, easily resolved with a real restart.

If restarting your modem, router (Combo devices if ATT Air/Uverse, T-Mobile Hint, or Optimum's combo), (and some cases your computers), does not resolve the internet issues, please call your ISP.

Due to changes with ATT, T-Mobile, and Optimum. IT Companies cannot, under normal conditions, call on your behalf.
While I can for some clients, I must have my First and Last Name as an Authorized User on your account.
When calling your ISP, please be aware you will be asked for your PIN number/Access Code. With internet outages, you Might Not be required to have your PIN Number available. Otherwise, your Name, Address, and Phone Number *can be* enough to report an outage.

At this time of writing, I and a few others have reported power blips (quick off and on). One client has reported internet outage near Alva Town Square.

While I will continue to focus on today's in-house tickets, I will be available until 5pm for priority calls, including outage help requests.

UPS, Uninterruptible Power Supply, 12v Battery Replacements are available, if your UPS (APC or Eaten) requires a replacement.

05/21/2026

Good morning Alva!
Today's schedule is now booked full. I will be out of town for most of the day, with tentative availability in house or remote after 3:30pm.

05/20/2026

Already a pain dealing with QB Support, on the occasion, as it is.

In a memo to employees, CEO Sasan Goodarzi said the layoffs are meant to reduce complexity, simplify the company's corporate structure, and deliver better AI products.

05/18/2026

Good Monday Alva!
Today, Availability and Scam Reminder.

A few calls this morning, nothing alarming.
Tuesday, May 19th, is now booked. Scheduling into Wed-Friday at this time.

Noticing chatter of another "Legal" scam going around.
Key clues to look for:

1. Formatting of the Website "Domain".
Example Fake: "www.gov.ActualDomainHere.abcd"
Example Real: "www.mail.google.com"
- Gov and Mail are "Sub Domains" of the Actual Domain.
Vast majority of Legal Websites in the US will be ".com", ".net", ".edu" and most importantly ".gov".
- Do not trust random ending domains like .abc or similar.
- Do not immediately trust the fact it says "gov" in the full domain line.
If you see anything else, this is a Red Flag. Slow down, and google search the domain itself, or ask a Tech Friend.

2. If the message is mostly or all an image.
Stop, Slow down and Review. Ask a Tech Friend.

05/14/2026

T-Mobile cell service down, again.
Myself and at least two others report no cell service.
One person received word back from support, stating the issues been resolved.

Please file your report on your T-Mobile app, while on wifi.

Did you know...
The FCC wants to know and be aware of carriers who, and where, have recurring or habitual outages.

Consumer Inquiries and Complaint Center Browser compatibility Download a Complaint Form File a complaint using our ASL Hotline

05/13/2026

Google Chrome and 4GB of AI on your computer?
Don't like it, nor want it?
Proton has the rundown.