AVOXI

AVOXI We Orchestrate International Cloud Voice At AVOXI, we believe that voice conversations are essential for businesses to connect with customers across the globe.

Our cloud software platform orchestrates global voice within the contact center and across the enterprise, combining vast coverage with powerful integrations and analytics to create exceptional customer experiences worldwide. Whether you're reaching customers in Boston, Budapest or Bangkok, we ensure every conversation hits the right note.

150+ countries | Unified global voice management | Trusted by 5,000+ industry leaders

40% of your numbers can't port. In this day and age, that's a normal porting project.Regulatory walls, carrier lock-in, ...
08/27/2026

40% of your numbers can't port. In this day and age, that's a normal porting project.

Regulatory walls, carrier lock-in, and technical dead-ends stop plenty of numbers from moving. The fix is choosing the right workaround: Parallel Path, Forward-Only, Strategic Refresh, or Hybrid.

We break down all four. https://hubs.la/Q04vxGH10

Smarter calls. Higher answer rates. Only with AVOXI. It’s time to take your outbound sales and support calls to a higher...
08/21/2026

Smarter calls. Higher answer rates. Only with AVOXI.

It’s time to take your outbound sales and support calls to a higher level. AVOXI’s Intelligent Caller ID uses a tiered AI logic to ensure you’re always putting your best foot forward:

🔹 Recency Match: Prioritizes numbers the customer has successfully answered before.
🔹 Geographic Match: Automatically selects the best in-country number.
🔹 Operational Efficiency: Saves time and reduces errors associated with manual selection.

👉 Explore Intelligent Caller ID and our Trusted Outbound solution: https://hubs.la/Q04tDs-N0

We’re heading to Las Vegas for Genesys Xperience!The AVOXI team will be there September 1–3, connecting with customers, ...
08/20/2026

We’re heading to Las Vegas for Genesys Xperience!

The AVOXI team will be there September 1–3, connecting with customers, partners and the Genesys community as AI continues to reshape the contact center.

As AI voice goes global and human and AI agents increasingly work together, the infrastructure behind those experiences has to evolve too. We’re looking forward to conversations about what that means for enterprise voice at scale.

Heading to Xperience too? We’d love to connect while you’re there.

Voice infrastructure has a strange failure mode: it works perfectly, right up until the moment it doesn't.A toll-free nu...
08/19/2026

Voice infrastructure has a strange failure mode: it works perfectly, right up until the moment it doesn't.

A toll-free number in Germany stops connecting. Calls to your Singapore contact center drop mid-conversation. A customer in Brazil hears silence instead of your IVR.

By the time you find out, the damage is already done; a customer has hung up, a deal has stalled, a ticket has gone unresolved.

Network monitoring wasn't built to catch this. It monitors infrastructure, not whether a specific number, in a specific country, actually connects for a real caller.

We put together a practical playbook on building a voice number testing program — frequency by number type, the metrics that matter, and the mistakes that quietly undermine most testing efforts.

Read it here: https://hubs.la/Q04tdkf40

Customer conversations, team building and a taste of local culture. 🍵While in APAC, members of the AVOXI team have been ...
08/19/2026

Customer conversations, team building and a taste of local culture. 🍵

While in APAC, members of the AVOXI team have been spending time with customers, connecting with colleagues and making the most of being together in person.

That included stepping outside the meeting room for a tea blending workshop, giving the team a chance to try something new together and experience more of the local culture.

One of the best parts of bringing a global team together is getting to share experiences like this.

AI is changing the contact center, but it isn't making voice less important. It's raising expectations for every voice i...
08/17/2026

AI is changing the contact center, but it isn't making voice less important. It's raising expectations for every voice interaction.

As conversational AI becomes more natural, we're seeing a resurgence in what AVOXI CEO Barbara Dondiego calls "spoken service." And whether customers are speaking with a human or AI agent, the experience still depends on what happens underneath the conversation.

In a new Q&A with Blair Pleasant for EM360Tech, Barbara discusses why voice infrastructure is becoming a more strategic part of the CX stack as AI adoption accelerates.

Read more: https://hubs.la/Q04td6NR0

Salesforce’s “No Software” campaign got the direction right.What it missed was the timeline.Twenty-five years later, mos...
08/14/2026

Salesforce’s “No Software” campaign got the direction right.

What it missed was the timeline.

Twenty-five years later, most enterprises aren’t fully in the cloud. They’re operating across on-prem, cloud, and often multiple cloud platforms at the same time.

That creates a different kind of challenge.

Voice doesn’t wait for your migration plan to finish. It has to work across regions, platforms, and environments today.

When voice is locked to a single platform, every change becomes harder than it needs to be.

Flexibility is what actually moves things forward.

Explore a cloud voice approach that works in hybrid environments: https://hubs.la/Q04df_KS0

At AVOXI, connection is at the center of what we do, through voice and in person.Each year, we spend two weeks meeting w...
08/13/2026

At AVOXI, connection is at the center of what we do, through voice and in person.

Each year, we spend two weeks meeting with customers and team members across APAC to strengthen relationships and get a closer look at the priorities shaping their businesses.

From customer conversations to time together as a team, week one has been a chance to listen, learn, and spend meaningful time with the people we work with across the region.

96% of enterprises run more than one voice provider. Almost none chose to.The hidden cost: lost discounts, fragmented re...
08/12/2026

96% of enterprises run more than one voice provider. Almost none chose to.

The hidden cost: lost discounts, fragmented reporting, slower AI rollouts, longer outages.

41% are already consolidating. 49% are close behind. Here's why: https://hubs.la/Q04rHWzp0

Still relying on manual test calls to verify your phone numbers are working? As global voice environments become more co...
08/10/2026

Still relying on manual test calls to verify your phone numbers are working?

As global voice environments become more complex, manual testing creates visibility gaps and slows issue detection. AVOXI Number Testing automates validation across your entire number portfolio, helping enterprises identify issues sooner and protect the customer experience.

Here’s how AVOXI can take you from reactive to proactive:

📍 Number Testing in 120+ Countries: Validate local and toll-free numbers from real, in-country sources.
🔄 Carrier-Agnostic: Test AVOXI numbers, third-party numbers or hybrid environments in one platform.
🤖 Automated Workflows: Schedule recurring tests, run on-demand tests or integrate testing through APIs.
🎟️ Built-in Ticketing: Automatically generate support tickets with diagnostic data when a number connectivity failure is detected.

Read more: https://hubs.la/Q04qzypv0

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