AVOXI

AVOXI We Orchestrate International Cloud Voice At AVOXI, we believe that voice conversations are essential for businesses to connect with customers across the globe.

Our cloud software platform orchestrates global voice within the contact center and across the enterprise, combining vast coverage with powerful integrations and analytics to create exceptional customer experiences worldwide. Whether you're reaching customers in Boston, Budapest or Bangkok, we ensure every conversation hits the right note.

150+ countries | Unified global voice management | Trusted by 5,000+ industry leaders

Seven phone systems. Twenty countries. 1,300 remote agents navigating all of it. That was ENGIE Impact's reality before ...
05/28/2026

Seven phone systems. Twenty countries. 1,300 remote agents navigating all of it. That was ENGIE Impact's reality before they decided enough was enough.

In our latest Customer Insight Series, Senior IT Architect James Young walks through how his team consolidated their entire global voice infrastructure into a single cloud solution — and cut costs by roughly 80% in the process.

He doesn't just share the outcome. He gets into the compliance complexities across regions, how analytics improved service delivery, and what actually makes a migration like this succeed.

If you're managing international voice and still stitching together carriers and systems, this one's worth your time.

Watch the full interview: https://hubs.la/Q04h_Xhz0

When your phone numbers fail, they often fail silently.For global contact centers, voice isn’t just another channel. It’...
05/27/2026

When your phone numbers fail, they often fail silently.

For global contact centers, voice isn’t just another channel. It’s mission-critical. Too many organizations discover outages only after customer satisfaction drops and revenue is at risk.

Learn how leading enterprises are shifting from reactive troubleshooting to proactive, automated number testing at scale with AVOXI. Eliminate blind spots, validate routing across 120+ countries, and catch issues before your customers do. https://hubs.la/Q04j05Pc0

Europe shares a currency. Open borders. Common data privacy standards.Telecom? Not so much.One of the biggest mistakes e...
05/21/2026

Europe shares a currency. Open borders. Common data privacy standards.

Telecom? Not so much.

One of the biggest mistakes enterprises make is assuming voice regulations work the same way across Europe. They don't. Licensing requirements, number ownership rules, and compliance obligations can vary dramatically from one country to the next.

Before you expand, port numbers, or consolidate providers, it's worth understanding what's actually happening beneath the surface. Learn more: https://hubs.la/Q04hz5750

A final look at International Telecoms Week - ITW 2026.Thank you to our customers, partners, carriers, and industry peer...
05/21/2026

A final look at International Telecoms Week - ITW 2026.

Thank you to our customers, partners, carriers, and industry peers who made time to connect with the AVOXI team over the last few days. We're looking forward to continuing the conversations long after the show floor closes.

International Telecoms Week - ITW always brings together a pretty incredible mix of carriers, partners, platforms and in...
05/20/2026

International Telecoms Week - ITW always brings together a pretty incredible mix of carriers, partners, platforms and infrastructure teams from across the industry.

Good to spend the week meeting face-to-face, catching up with familiar names, and making new connections along the way.

If you’re at the show, the AVOXI team is at table B15. Come say hello.

The AVOXIcarrier team hard at work at International Telecoms Week - ITW.Great conversations around global voice infrastr...
05/19/2026

The AVOXIcarrier team hard at work at International Telecoms Week - ITW.

Great conversations around global voice infrastructure, carrier strategy, and what it takes to support enterprise voice at scale.

Find Ignacio Famulari, Joe Hung, Jon Ross, and Ruben Kroeske at table B15. Let's connect.

Enterprise voice is hard. It doesn't have to be.Global coverage. CX integrations. Software management. Intelligent monit...
05/19/2026

Enterprise voice is hard. It doesn't have to be.

Global coverage. CX integrations. Software management. Intelligent monitoring.

One platform. 150+ countries. Zero compromises. → https://hubs.la/Q04gMYh-0

What happens when 90% of your customer contacts come through voice, and the quality isn't good enough?That's the reality...
05/18/2026

What happens when 90% of your customer contacts come through voice, and the quality isn't good enough?

That's the reality 3Shape faced as they scaled their global support operations across 30+ markets. Siloed tools, inconsistent call quality, and a contact center infrastructure that wasn't keeping pace with their growth.

We sat down with David Walker, Manager of Global Support Platforms at 3Shape, to talk through what their voice consolidation journey actually looked like; the complexity, the surprises, and what changed on the other side.

Watch the full recording --> https://hubs.la/Q04gBh0f0

AI is changing the security conversation inside the contact center.What used to take attackers days or weeks can now hap...
05/15/2026

AI is changing the security conversation inside the contact center.

What used to take attackers days or weeks can now happen in moments, at scale. That shift is forcing organizations to rethink authentication, identity, customer trust, and even operational resilience.

AVOXI CTO Randy Layman joined leaders from Surfshark and IronWall by Incogni in this important discussion from CX Today on how AI is reshaping contact center security. Watch now: https://hubs.la/Q04gM-710

Half of enterprises are running hybrid cloud deployments — one foot in the old world, one in the new.The real question i...
05/13/2026

Half of enterprises are running hybrid cloud deployments — one foot in the old world, one in the new.

The real question isn't when they'll finish migrating. It's whether their voice infrastructure can handle the journey.

https://hubs.la/Q04gpnrd0

Voice AI is everywhere. That’s the problem.With adoption now mainstream, competitive advantage no longer comes from depl...
05/12/2026

Voice AI is everywhere. That’s the problem.

With adoption now mainstream, competitive advantage no longer comes from deploying AI. It comes from how well it performs in real conversations.

New research from 451 Research explores why leading brands are rethinking the infrastructure behind Voice AI, from latency and call quality to intelligent routing and orchestration.

If your voice layer isn’t built for AI, your AI will never reach its potential.
Download the report: https://hubs.la/Q04gcLb80

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