10/23/2026
4:17 a.m. A system operator is halfway through a storm shift.
The crew is fully staffed. Everyone is fully trained.
Then a lineworker retires after decades on this particular grid. He takes with him hard won knowledge of how it behaves in bad weather, and which fixes hold.
The records show a trained crew. They don’t show whether that operating knowledge has been passed on.
That’s why competency needs to be visible alongside training completion. iCAN’s Workforce Intelligence Network helps leaders look beyond course records to workforce competency.
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How do you know the knowledge your operation depends on is shared across the crew?