05/27/2026
Here's a GDPR scenario that catches a lot of Salesforce teams off guard:
A customer submits a "right to be forgotten" request. You delete their record from Salesforce. Done, right? β
Not quite. β
Under GDPR, the erasure obligation extends to ALL copies of that personal data β including backups. If your backup files have no expiry policy, no automated deletion, and no flagging mechanism tied to your DSR workflow, that deleted record is still sitting in your backup environment. Indefinitely.
That's not a hypothetical risk. It's one of the most common compliance failures our team sees β and it's one of the main things we cover in our new guide to Salesforce GDPR compliance.
The guide walks through:
ποΈ Why native Salesforce backup tools fall short of GDPR requirements
β³ How to design retention schedules that respect storage limitation
π What a GDPR-aware erasure process for backups actually looks like
π The security controls (encryption, access management, audit logging) that Article 32 expects
π How to vet third-party backup vendors for GDPR readiness
If your team manages personal data in Salesforce, this one's worth a read.
https://getgrax.co/4uyZfzT
Full guide here: