KeenStack

11/02/2026

Congratulations to Afsana Ansar on her promotion to Senior Executive HR! 👏

Since joining KeenStack, Afsana has shown up consistently and delivered. From keeping the onboarding process running smoothly to taking initiative on welfare activities, she has built a reputation for reliability and care across the HR team.

Her proactive approach and commitment to the people side of this organization reflects exactly what KeenStack values. We are glad to have her growing with us.

Congratulations, Afsana!

10/30/2026

KeenStack does Halloween. 🎃

Costumes, spooky bingo, and plenty of treats. Happy Halloween from our team. 👻

10/29/2026

Employee Center. EC Pro. Employee Slate. ServiceNow EmployeeWorks. Most people in the market right now are using at least two of those names to mean the wrong thing. 💡

That confusion is not just a vocabulary problem. It is deciding budget conversations and migration timelines on a false premise.

Elevsis Delgadillo spent time in ServiceNow's Australia release documentation and the practitioner threads behind it to sort it out. Four names, two portals, one licensing bundle, and an AI layer that is none of the above. Here is what you actually need to know before your next renewal conversation.

https://na2.hubs.ly/H08fHDQ0

ServiceNow EmployeeWorks, Employee Center, Slate, and Otto sorted out in one guide. Know what you already bought before your next AI package renewal.

10/28/2026

KeenStack was proud to sponsor the Champions Premier League Season 2 Final Ceremony. 🏏

The CPL brought together players, families, and fans for a night of awards, recognitions, and celebration after an incredible season of cricket right here in Arizona. Our CEO and Founder Thiru Thangarathinam was there to celebrate alongside the community that makes events like this possible.

Congratulations to all the players and teams recognized on the night.

10/27/2026

Last Friday KeenStack was at the 2026 Arizona ORBIE Awards. 🏆

The Arizona ORBIE Awards recognize the CIOs and senior IT leaders driving technology leadership and innovation across the state. This year we had the honor of nominating Troy Philbert, CIO of Amkor Technology, as a Large Enterprise finalist.

Congratulations to Troy and to all of this year’s finalists and winners!

10/26/2026

At KeenStack, growth is not just a core value. It is something we invest in every single quarter. 📋

1,638 total ServiceNow credentials across the team and counting. This quarter we are spotlighting a few key certifications and accreditations that reflect where we are investing and where we are delivering for our clients:

- Now Assist (Generative AI) Pro Plus Suite Certifications
- CIS: Data Foundations (CMDB and CSDM)
- Suite Certification: Workflow Data Fabric
- Certified Implementation Specialist: IT Service Management (CIS-ITSM)
- Certified Application Developer (CAD)
- Certified Implementation Specialist: Risk and Compliance (CIS-RC)
- Suite Certification: Enterprise Architecture
- Now Assist and AI Platform Delivery Accreditations

From core ITSM delivery to Generative AI and enterprise architecture, this is what it looks like when a team stays current with the platform.

We invest in our team because our clients deserve people who are ready to deliver. Keep it up, KeenStack. 👏

10/23/2026

Last night KeenStack hosted the TTEC Western Region Chapter Q4 meeting at our Chandler office. 🙌

Elevsis Delgadillo moderated an AI panel that brought together four technology leaders across healthcare, financial services, and semiconductor manufacturing:

- Troy Philbert, CIO, Amkor
- Ramesh Srinivasan, Head of Contact Center and Martech Engineering, BECU
- Archana Subash, VP of Digital and UX, Banner Health
- Vish Anantraman, CTO, Centauri Health Solutions

The conversation covered everything from where AI is overhyped to the decisions it is already shaping today and where the line sits between an AI agent and a person.

Thank you to everyone who came out and to our team for a great event!

10/22/2026

ServiceNow's MCP Server is now generally available, and most teams are not asking the three questions that matter most before they turn it on. 🔌

Action Fabric is the shift from a system your people log into, to a system other software calls directly, under its own credentials, against live data, with no screen in between. That is a fundamentally different kind of platform.

Before you wire an agent into your instance, three questions need answers:

- What tools are actually exposed, and to which agents?
- What does it cost every time an agent makes a tool call?
- Who decided which tools get exposed, and do they know they made that call?

Elevsis Delgadillo breaks down what shipped, what it consumes, and who needs to own the governance before agents start acting on your instance.

https://na2.hubs.ly/H087Ljg0

ServiceNow’s MCP Server changes how AI agents interact with the platform. Explore Action Fabric, consumption, tool exposure, and AI governance.

10/21/2026

KeenStack is proud to be a sponsor of the 2026 Arizona ORBIE Awards. 🏆

The ORBIE Awards recognize CIOs who are setting the standard for technology leadership across Arizona, driving growth, inspiring their teams, and transforming their organizations. That is exactly the kind of leadership we work alongside every day.

Congratulations to all of this year's finalists!

10/20/2026

KeenStack has earned our 4th ServiceNow Product Line Achievement: Risk, Resilience, and Sustainability. 🏆

This adds to our existing PLAs in:
- Information Technology Service Management (ITSM)
- Customer Service Management (CSM)
- Workflow Data Fabric

Each PLA represents a validated level of expertise that ServiceNow recognizes across strategy, delivery, and customer success. For our clients, it means the team working alongside them has been measured against the highest bar ServiceNow sets in these practice areas.

Adding Risk, Resilience, and Sustainability expands what we can deliver for enterprise organizations looking to unify operational efficiency with governance, risk management, and business continuity on ServiceNow.

Thank you to our delivery team for the work that made this possible.