InterfaceOutsourcing, 19109 West Catawba Avenue, Lake Norman, Suite 200, Cornelius, NC (2026)

Name: InterfaceOutsourcing
Address: 19109 West Catawba Avenue, Lake Norman, Suite 200, Cornelius, NC, 28301, US
Telephone: +18772060870

Harnessing advanced technology and a deep-rooted passion for excellence, we offer an array of services designed to elevate your business’s operational efficiency and success. Discover our custom solutions, each tailored to escalate your business to new heights.

10/09/2025

🌎 We’re Hiring in Nicaragua! | Join Interface Outsourcing

At Interface Outsourcing, we believe in People-Powered Outsourcing — where talent, passion, and purpose come together to create opportunities that transcend borders.

We’re expanding our operations in Nicaragua and are looking for motivated, reliable, and career-driven individuals to join our growing team!

📍 Open Position:

Back Office Customer Support Specialist

💼 What We Offer:

✅ Competitive salaries (paid in USD)
✅ Growth and training opportunities
✅ Office in a safe, professional environment
✅ Benefits under Nicaraguan labor law (INSS, vacation, aguinaldo, etc.)
✅ A company culture centered around respect, teamwork, and excellence

🧩 Requirements:

Strong English communication skills

Positive attitude and team-oriented mindset

Basic computer proficiency

Availability for full-time schedules (Mon-Fri)

📫 How to Apply:

Send your CV and contact information to:
📧 [email protected]

or visit our office at Managua, Nicaragua.

Let’s build the future of outsourcing — together.
💙💚

08/25/2025

Back Office Customer Service Specialist
We are seeking a dedicated and enthusiastic Customer Support Specialist to join our team. This position offers a mix of customer service responsibilities and specialized back-office work — with a strong focus on phone tasks. You will support customers who use CPAP (Continuous Positive Airway Pressure) therapy and also contribute to various operational functions, including:

• Chats – Responding to customer inquiries via live chat.
• Pre-Authorizations (Pre-Auths) – Assisting in reviewing and submitting requests.
• Verifications – Confirming insurance, prescription, or account information.
• RX Requests – Managing and processing prescription-related needs.
• Claims Processing – Preparing and submitting claim documentation.

Key Duties and Responsibilities
• Manage customer interactions through chat, email, and phone calls.
• Process orders for CPAP equipment and supplies.
• Verify insurance coverage and prescription requirements.
• Assist with pre-authorization and claims submissions.
• Troubleshoot and resolve issues related to orders, deliveries, or equipment.
• Maintain accurate records in the company’s system.
• Ensure HIPAA compliance and report any potential breaches immediately.
• Meet or exceed performance goals in quality, accuracy, and efficiency.

Qualifications and Requirements

Required:
• Minimum of 1 year experience in customer service, preferably in a healthcare or medical equipment environment.
• Strong written communication skills
• Minimum typing speed of 60+ words per minute.
• High attention to detail and accuracy in documentation.
• Professional, empathetic, and team-oriented personality.
• Working knowledge of Microsoft Office Suite and comfort with multiple software systems.
• Ability to multitask between different workflows.

11/10/2022

Our industry specific expertise will take your business to the next level, with firm and well-structured strategies. 📈

We’ve got you covered! 🛡️

Contact Us:
📲+1 (877) 206 -0870

More Information: 👇
📩 [email protected]
🌐 https://www.interfacebpo.com/contact-us/

09/17/2022

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Get in contact with us today!

🌐https://www.interfacebpo.com/

📲+ 1 (877) 206-0870

📧[email protected]

09/08/2022

Nearshore outsourcing allows you to have a dedicated team close to you, enabling better control over your project development flow!

Let’s start working together:

🌐https://www.interfacebpo.com/

📲+ 1 (877) 206-0870

📧[email protected]

Address

19109 West Catawba Avenue, Lake Norman, Suite 200
Cornelius, NC
28301

Telephone

+18772060870

Website

http://www.interfaceoutsourcing.com/

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