23/10/2026
In recognition of National Paralegal Day, Courtney 'CJ' Williamson, Channel Sales Manager at Map Communications, shares her perspective on a recent ABA Journal article about the administrative burden legal professionals face.
"Administrative work is inevitable in a law firm. Having attorneys and paralegals do all of it isn’t.
When legal professionals are losing billable time to answering calls, scheduling consultations, collecting intake information, and other routine tasks, firms have an opportunity to rethink who handles that work.
The most valuable use of an attorney’s time is practicing law. The same principle should guide how firms build the support systems around them."
To read the full article from ABA, visit: https://bit.ly/4hnJs1M