GovWorx

08/05/2026

Day 2 at is wrapping up, and we've loved every conversation about where CommsCoach is headed.

This week we are proud to share three major additions to our ECC Performance Platform: NEAL protects operational capacity by handling appropriate non-emergency calls. DISCOVERY returns administrative hours by automating 9-1-1 records requests. PROMOTE strengthens the leaders who shape center culture.

AI does the repetitive work. Your policies govern the process. Your people keep judgment and accountability. That's the philosophy behind everything we build.

One more day at Booth 2845! Come see it all tomorrow, and grab your GovWorx Scottie before he's gone!

08/03/2026

Our team is on the floor at APCO International!

This week, we're unveiling three of the most significant innovations we've ever brought to the CommsCoach ECC Performance Platform, built to tackle the three biggest pressures every ECC faces: overwhelming call demand, administrative work pulling skilled personnel off the floor, and a lack of objective insight into who's ready to lead.

These aren't three separate tools. They're proof that CommsCoach is a true performance platform, not a collection of point solutions.

AI handles the repetitive work. Your agency sets the standards.

Stop by Booth 2845 to see what's next AND pick up your own GovWorx Scottie Support Animal!

https://www.govworx.ai/resources/press-media/govworx-introduces-neal-bringing-adaptive-non-emergency-call-handling-to-the-commscoach-ecc-performance-platform

07/30/2026

We're unveiling major new innovations at APCO International.
Be among the first to see what's next at Booth 2845

07/29/2026

GovWorx is bringing four sessions to APCO International on Wednesday, August 5! Here's where to find us:

8:30 AM
"From Hallways to Headsets: Inspiring the Next Generation" — Lori Henricksen, VP of 9-1-1 Education

The future of 9-1-1 is sitting in today's classrooms. Learn creative ways to connect with high school students and build your recruitment pipeline, with or without a formal program.

"Turning the Tide on Toxicity" — Halcyon Frank, Director of 9-1-1 Education

Recognize and respond to toxic workplace behaviors, from gossip to bullying, and walk away with strategies for building healthier, more respectful teams.

2:00 PM
"Knowledge to Action: How AI is Transforming ECC Policy" — Scott MacDonald, CEO, with co-presenter Paul Jokerst, Emergency Communications Administrator at O'Fallon Police Department.

See how AI transforms static policies into dynamic, actionable guidance, empowering telecommunicators with real-time data in their workflows.

"AI Meets Adult Learning: Smarter Tools for Training" — Halcyon Frank, Director of 9-1-1 Education

AI isn't here to replace trainers, it's here to help them work smarter. Discover practical ways to integrate AI into your dispatch training program.

See you there!

07/27/2026

Scottie is back!

After making his debut at NENA - National Emergency Number Association, GovWorx's official Support Animal is headed to APCO International in San Antonio, and we can't wait to see him find even more homes in 9-1-1 centers across the country.

Stop by Booth 2845 August 2 through 5 to meet Scottie, pick up your official collectible, and adopt a little extra support for your center.

While you're there, come see what's new with CommsCoach, the Performance System for ECCs.

Spoiler alert...we have big news coming! Visit us to find out more!

07/24/2026

Career growth is built through preparation, continuous learning, mentorship, and a willingness to say yes to new opportunities.

In the latest CommsCoach Podcast episode, host Lori Henricksen speaks with Fire Communications Supervisor Lily Uranga about her journey from a high school Emergency Telecommunications program to a leadership role in 9-1-1.

They discuss taking ownership of your growth, building confidence through networking, volunteering, teaching, and training, and preparing for promotions before opportunities arise. Lily also shares why your professional reputation starts on day one and what she has learned while transitioning into supervision.

Whether you are starting your career or preparing for your next step, this episode offers practical advice to help you grow.

What does it actually take to go from student to supervisor in the 9-1-1 industry? In this episode of the CommsCoach Podcast, host Lori Henricksen sits down with Lily Uranga, a fire communications supervisor whose career she has watched unfold sin...

07/23/2026

GovWorx is headed to Texas for the 50th Annual National Organization of Black Law Enforcement Executives - NOBLE Training Conference!

Kayla Butler and Tipi Brookins will be on the ground connecting with law enforcement executives from across the country to talk about what modern QA, training, and hiring support can look like for public safety agencies.

If you're attending, come find us. We'd love to talk shop about the challenges agencies are facing today and how CommsCoach is helping teams tackle them.

See you in the halls!

07/22/2026

One call evaluation is a data point. It is not a trend.
Across 425+ centers, one of the lessons we learned was that centers that see real quality improvement are the those that understand the big picture, and not focus on a single data point from a single call. Was this a one time miss or a trend? 96% compliance is still a strong performance.

Trend reports turn QA from a scorecard into a diagnostic tool. They show supervisors exactly where to spend coaching time where it is really needed and give telecommunicators a clearer picture of their own growth over time.

https://www.govworx.ai/resources/blog/true-ai-driven-qa-qi-911

Goal for ECC QA is Better Performance - CommsCoach QA 100% QA and QI for calls and radio transmission

07/20/2026

Who supports the telecommunicator after the call ends?
In this episode of Level Up with Tipi, host Tipi Brookins talks with Demeka Owens, Wellness Coordinator for DC 9-1-1, about vicarious trauma, psychological safety, and burnout in ECCs.

Telecommunicators absorb the fear and grief of every caller while staying calm and focused. Demeka breaks down why that takes a toll, and what leaders can do about it: wellness rooms, trauma-informed care, and embedding clinical social workers directly in the center.

Her reminder for public safety leaders: people come first.
Watch the full conversation:

Who supports the 9-1-1 telecommunicator after a difficult call?In...

07/17/2026

Our own Kayla Butler will be representing GovWorx this weekend at the SAT Annual Training Conference in Fort Worth, TX!

It's always energizing to see our team out connecting with the people doing the real work in public safety and emergency communications. Conferences like this are where we get to listen, learn, and share what we're building — and come home with fresh perspective on how GovWorx can better support the folks on the front lines.

If you're in Fort Worth this week, be sure to say hello to Kayla and hear more about what we're working on!