QueSee AI

Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from QueSee AI, Software Company, Dover, DE.

06/03/2026

⚡️ Last day at Fibersmith Vision Conference in a few pictures!
P.S: there is still time to drop by our booth

Come by and let's talk about Customer Experience, retention and how ISPs can turn this data into their most powerful asset.

06/02/2026

⚡️ Happening today: Meet us at Fibersmith User Conference ⚡️

QueSee AI unifies calls, CRM, and network data to give leading full Customer Experience observability.

Instead of random sampling, we analyze 100% of your customer interactions (from calls, CRM and network data) to uncover hidden churn risks, automate QA, and identify exactly where you are losing revenue - and where you can make more of it.

Let's turn your Customer Experience data into your most powerful asset.
See you there!

06/01/2026

Heading to Fibersmith Vision User Conference in Columbia? ✈️
Then we'll see you tomorrow.

QueSee AI unifies calls, CRM, and network data to give leading (like 360 Broadband and All West Fiber) full Customer Experience observability.

Instead of random sampling, we analyze 100% of your customer interactions (from calls, CRM and network data) to uncover hidden churn risks, automate QA, and identify exactly where you are losing revenue - and where you can make more of it.

Let's turn your Customer Experience data into your most powerful asset.

See you there:
📅 June 2-3 | , MO

05/28/2026

All West Fiber Enhances Customer Experience Observability with QueSee AI ⚡️

In 1912, a group of farmers, ranchers, and businessmen in rural Utah didn't wait for someone else to bring phone service to their communities - they built it themselves.

More than a century later, All West Fiber is rolling out multi-Gig fiber across two states, writing the playbook for what a modern regional ISP looks like.

As fiber gets faster and the market gets more competitive, the next decade of broadband won't be won on speed or price - it will be won by ISPs who best understand and leverage their Customer Experience intelligence.

All West Fiber is making sure they're leading that fight.
That's why All West Fiber partnered with QueSee AI to put Customer Experience Intelligence at the center of how they grow:
✅ End-to-end observability - 100% of customer interactions across calls, CRM, tickets - scored against All West's own Operating Procedures
✅ Actionable insights to save at-risk customers and help support teams raise the bar as the network scales across two states
✅ Early detection of experience and competitive threats before they impact customer satisfaction or lead to churn

"As a local company where every connection counts, maintaining our legacy of personalized support is non-negotiable. QueSee AI has enabled us to better equip our frontline leaders with meaningful development plans while giving our associates greater clarity into their skills and growth opportunities." - David Ricley, Sr. Director - Customer Experience at All West.

We're proud to support All West Fiber in what comes next.

05/27/2026

Heading to Fibersmith User Conference in Columbia? ✈️
Come see what everyone is talking about.

QueSee unifies calls, CRM, and network data to give leading (like Dobson Fiber and SC Broadband) full Customer Experience observability.

Instead of random sampling, we analyze 100% of your customer interactions (from calls, CRM and network data) to uncover hidden churn risks, automate QA, and identify exactly where you are losing revenue - and where you can make more of it.

Let's turn your Customer Experience data into your most powerful asset.

See you there:
📅 June 2-3 | , MO

05/26/2026

We talked with 350+ ISPs last year.
Here are 3 things in that they say 👉 did not expect 👈

None of them were the competitor down the street.
With a large volume of cancellation calls, the upgrade asks the playbook quietly stops working - and relevant experience data just goes unheard.

When we kept asking operators what was in it, the same three patterns surfaced almost every time:

Pattern 1 → The subscribers about to leave don't yell. They go quiet.
Pattern 2 → Half of "support" is actually a buying signal nobody flagged.
Pattern 3 → Same issue, two reps, two completely different outcomes.

We help ISPs capture this data.

QueSee analyzes 100% of Customer Interactions to surface insights and business intelligence from support calls, tickets, network and CRMs to help ISPs save subscribers and provide their best service, every time.

Know what's hiding in your Customer Experience data.
Get in touch - link in comments.

05/21/2026

We analyze over ONE HUNDRED THOUSAND calls every month.
When we look at ISP subs save rates, the gap between top and bottom retention agents wasn't language at all. It was attempt count.

Most retention coaching focuses on what agents say - tone, empathy, script accuracy.
The data points somewhere different.

→ Strong agents made a second offer when the first was rejected. They repriced, handled the objection, called back the next day.
→ The weaker performers stopped after the first "no."

Thing is, you need experience insights coverage (like QueSee) to count attempts per save, then tie that back to whether the subscriber was still on the network 30, 60, 90 days later.

Most retention floors are flying blind on the one variable that matters most.
You can't see this pattern when QA samples 2% of calls.

For an ISP, that gap is real subscribers walking out the door every week.
ARPU you already earned, lost because an agent took the first answer.

05/14/2026

An ISP can Re-Imagine itself in a year. Here is how.

A year ago, 360 Broadband was in a position a regular regional ISP could find itself in:
Underutilized customer experience data.
Reactive, defensive support.
Siloed data systems.

Today, every single interactions - including 57,000+ calls in year one - are noted and put to work to proactively Retain customers (and generate new revenue).

Here's what changed after just 1 year with QueSee AI:
→ $9,300/mo in protected recurring revenue
→ 103 subscribers retained before they ever called to cancel
→ $960/mo in net new MRR from a single upgrade campaign
→ Incentive pay, hiring, and team design now run on objective, trending data

The same churn-risk signal that saves revenue also generates it.
800 customers maxing their plans were identified and upgraded - fewer support calls, better experience, win-win.

As Kyle Ochoa, Head of Customer Solutions, put it best:
"I can't even think of how anything really got done. I can't think of anything that gave us as much visibility as this."

This isn't a QA tool story.
It's an operating-system story.

Swipe through the full year-one breakdown ↗

05/13/2026

The host made the best introduction of what we're about.

At Proactive ISP Summit, Jeremy from Preseem highlights what QueSee AI was built for: "Operators sit on vast amounts of customer data - call recordings, billing interactions, support tickets - but with no practical way to turn that into insight."

have always sat on the data, they just couldn't turn it in to intelligence at scale.

QA samples of calls and tickets can't tell you why a subscriber churned, why an agent escalated, or which interaction turned a renewal into a cancel.

So we turn customer experience data into retention intelligence.
Calls, tickets, billing - every touchpoint becomes signal, not noise.

Thank you for hosting us, Preseem!

05/12/2026

Amplex Internet Internet Enhances Customer Experience Observability with QueSee AI ⚡️

Serving Northwest Ohio since 1997.
80+ towers and a growing fiber footprint reaching the communities the big providers passed by.

Amplex Internet has spent nearly three decades building broadband for rural Ohio - from grain-bin tower mounts to fiber routes across Wood, Hancock, Ottawa, and Sandusky counties.

That kind of reputation is earned one subscriber at a time.
And as fiber expands to tens of thousands of new homes, every subscriber interaction still has to feel local.

With QueSee AI, Amplex Internet now has complete observability into the customer experience:
✅ End-to-end observability - 100% of interactions scored against Amplex's SOP
✅ Actionable insights that help support teams keep service personal as the network grows
✅ Early detection of experience gaps before they impact customer satisfaction or lead to churn

When your business is built on showing up for the communities others overlooked, what your subscribers say to you matters.

We're proud to support Amplex Internet in what comes next.

Address

Dover, DE

Website

http://quesee.ai/

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