QueSee AI

Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from QueSee AI, Software Company, Dover, DE.

09/02/2026

Our customers have a name for the screen they open before their inboxes: Retention Queue.

Think of your NOC panel.
It never asks you to guess which link is degrading - it tells you which one, how bad, since when.

Support floors never had that.
Now, QueSee AI lets you see an evergreen Queue for subscribers they need to reach out to (and what to do)

Every interaction is scored the moment it ends, and the accounts that need a person rise to the top of one list with the reason attached:
→ Churn risk read from what the subscriber actually said
→ Repeat contacts stitched across weeks, so a pattern no single agent could see becomes one account
→ Ranked by who to call back first, so a manager works a list instead of a hunch

ISP like Amplex Internet, Cal.net, Inc. and Dobson Fiber use Retention Queue to proactively rank and prioritize customers who need attention, automatically.

Let us show you which of your customers are at the top of the Retention Queue, and what to do about it - links in the top comment.

08/27/2026

What actually makes an AI tool useful for people on the ground?
Most call AI looks impressive in the demo and goes quiet by month three.

Dashboards stop getting opened.
Reports stop getting read.
The team drifts back to spot-checking because that's what they trust.

We built QueSee for the months that come after the demo.

That's why every call is scored against YOUR SOP, not ours.
It's why our team sets it up - your floor doesn't need another configuration project on top of their day job.
It's why the output tells your supervisors what to do, not just what happened.

Andrii had a chat with The BrothersWISP at to talk through what our ISP rollouts have taught us.

08/24/2026

6 weeks ago, Amplex Internet went live with QueSee AI. In that time, their team saved 6 subscribers from leaving.

Amplex Internet competes against National brands on the one ground where an independent can win: how it treats people.

But it is near impossible to keep track of agent performance, recurring Customer Experience issue, and people that need more attention or creative problem solving.

Just 6 weeks later, Amplex saved 6 subscribers from leaving, was able to cut call review from 45 minutes to five, and turned flagged calls into coaching opportunities instead of write-ups.

Amplex Internet's Call Center Manager Jolene Schlaff shared her story: everything from implementation, to new support and coaching approach and even crazy customer save stories.

Read how Amplex saved 6 subscribers in their first 6 weeks:
https://buff.ly/Zlf1AvX 👇

P.S: Thank you for sharing your story, team Amplex Internet and Jolene Schlaff!

08/21/2026

Should you keep tabs on your customer experience?
Yes - here's why.

An older gentleman calling in for help - and the customer service rep tells him "I hope you die."

These are the kinds of stories we hear from the industry every single day.
Most of them never surface because nobody pulls the recording.
No complaint, visibility or accountability.

Stories like this are why we're building QueSee AI
Customer Experience intelligence isn't a nice-to-have, it's a core pillar.

08/18/2026

"When you have a small team and you’re growing, the hard part is staying on top of things." - 💬 Brad Wiertel, COO, VNET Fiber

For nearly 30 years, VNET Fiber has been Erie County's hometown Internet company - the local alternative to cable, where the person who answers the phone lives down the road.

6 months ago, VNET Fiber went live with Sonar Retain, powered by QueSee AI.

We recently sat down with VNET Fiber COO - Brad Wiertel - to hear what changed, and it kept coming back to one line: don’t give them a reason to leave.

At 8,000+ subscribers, the hard part was keeping track of it all - agent performance, recurring issues, and the quietly frustrated customer who mentions a competitor's price and then hangs up.

That comment used to disappear into a recording no one had time to replay.
Now it reaches the team within the hour, and someone calls the customer back.

See how VNET Fiber protects 30 years of hometown trust: https://buff.ly/eHpUARu

P.S. Thank you for sharing your story, Brad Wiertel, Julie Wagner and team VNET Fiber!

08/11/2026

Metronethn Honduras 🇭🇳 Enhances Customer Experience Intelligence with QueSee AI ⚡️

For 17 years, a Honduran company is bringing fiber across the country - even to the places that are hard to reach.

Metronethn Honduras has spent nearly two decades connecting families, students, remote workers, and gamers - from El Progreso to Choluteca to Juticalpa - with 100% fiber, and wireless where fiber can't yet reach.

A network that spans a whole country only earns trust one call at a time.
And every one of those calls happens in the customer's own language.

With QueSee AI, Metronet Honduras now turns every subscriber call into Customer Experience intelligence - the subscriber's side and the agent's side:
✅ Early warning on churn risk and experience complaints, before they reach a cancellation
✅ 100% of calls scored against Metronet's own standards to ensure consistent Quality of Experience
✅ A clear read on how the support floor is performing, so coaching is grounded in what happened on the call

When a country counts on you to stay connected, every call matters.
We're proud to support Metronethn Honduras in what comes next.

08/05/2026

Don't change your phone system.
Don't migrate anything.
QueSee already works with what you already run:
→ 3CX
→ Atheral
→ Aircall
→ RingCentral
→ Intermedia
→ Crexendo
→ VoIP.ms
→ Any custom integration

We plug in.
Within a day, you're measuring 100% of your customer experience interactions to know identify churn risk from conversation patterns, and surface revenue opportunities in subscriber interactions - automatically.

Don't believe us?
Let's chat, so you can see it for yourself.

08/03/2026

Small misunderstandings snowball into revenue leaks. Here's how 👇
Every support call and ticket carries a signal - a retention risk, an upsell opening, a customer quietly deciding to leave.

Most customer-facing teams review 1-5% of those conversations.
The other 95% never gets opened, so the signals get missed.

That's where the money actually leaks: the sampling gap.
Missed upsells.
Predictable churn you could have caught from the conversation itself.

It doesn't have to work that way.
Amplex Internet started scoring 100% of their Customer Experience - and in six weeks caught 6 subscribers on their way out the door, before any of them called to cancel.

The signal is already sitting in your calls.
The question is whether you're set up to see it.

Operators on QueSee - what's the biggest CX blind spot you've caught in the last 12 months?

07/30/2026

The Service Death Spiral: how missed signals become a cancellation 📉
A customer calls about a billing charge.
The agent can't fully fix it.
They call back angrier.
The second call takes longer.

They mention a competitor's offer, and nobody flags it.
Three weeks later they cancel, and you never saw it coming. 🚫

𝗧𝗵𝗲 𝗵𝗶𝗱𝗱𝗲𝗻 𝗱𝗮𝗺𝗮𝗴𝗲:
Manual QA hears 1-5% of interactions.
The 95% you never review is exactly where churn starts.

Every repeat call burns agent time.
Every unheard frustration costs a subscriber.
By the time you offer a retention discount, they've already decided to leave.

𝗛𝗼𝘄 𝘁𝗼 𝗯𝗿𝗲𝗮𝗸 𝘁𝗵𝗲 𝗰𝘆𝗰𝗹𝗲:
✅ See every interaction - calls, tickets, chats - not a 5% sample
✅ Consistently score all of them (preferably automatically)
✅ Flag the at-risk customer while there's still time to act
✅ Tell your team exactly who to call back, and why

That's what Amplex Internet did.
Six weeks in, they'd kept 6 subscribers from walking - and cut call review from 45 minutes to 5.

Your competitors aren't winning on "better" service.
They're winning on experience - and your customers are telling you exactly what needs to be done.
Most operators just can't see it yet.

See what's slipping past your team, on your own calls → Link in Comments 👇

07/28/2026

We talked with 350+ with ISPs last year.
Here are 3 things in that they say 👉 did not expect 👈

None of them were the competitor down the street.
With a large volume of cancellation calls, the upgrade asks the playbook quietly stops working - and relevant experience data just goes unheard.

When we kept asking operators what was in it, the same three patterns surfaced almost every time:

Pattern ⒈→ The subscribers about to leave don't yell. They go quiet.
Pattern ⒉→ Half of "support" is actually a buying signal nobody flagged.
Pattern ⒊→ Same issue, two reps, two completely different outcomes.

We help ISPs capture this data.

QueSee analyzes 100% of Customer Interactions to surface insights and business intelligence from support calls, tickets, network and CRMs to help ISPs save subscribers and provide their best service, every time.

Want to know what's hiding in your Customer Experience data?
Get in touch: Link in comments 👇

Address

Dover, DE

Website

http://quesee.ai/

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