QueSee AI

QueSee AI Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from QueSee AI, Software Company, Dover, DE.

06/11/2026

We analyzed over 100,000 calls a month for our ISPs.
1 habit that saves clients - they try more. here is why:

The gap between the agents who save customers and the ones who don't came down to a single habit - they make more save attempts.

Not better scripts. Not better closers. The top retention agents make more attempts on the same call - they handle the objection, offer a better plan, call back.
The low performers stop after the first "no" and let the customer walk.

Stop after one offer and you're leaving money on the table. That was the finding.

Here's what we do with it:
📞 Real-time churn queue, flagged by call and ticket patterns (4th ticket this month = high risk) - live, not a static report.
🧭 A reason attached to every flag, so the retention manager knows why a customer is at risk before they pick up.
📈 Retention scored per agent, so you can see who's making the attempts and who's stopping at the first objection.

The customers you can save are already calling in.
The only question is whether your team tries more than once.

P.S: Thank you for the clip, Matthew Stooke, Jeremy Austin, Preseem, and Wisper Internet !

06/09/2026

Kalona Cooperative Cooperative Technology (KCTC) Enhances Customer Experience Observability with QueSee AI ⚡️

120 years. Owned by the Iowans it serves.
KCTC has kept rural Southeast Iowa connected since 1905, and today runs fiber-to-the-home, gigabit-ready service from Kalona to Ainsworth.

When your customers are also your owners, every interaction is a conversation with a neighbor. The reason why a member stays - or quietly slips away - rarely shows up in one place. It builds across every interaction a customer has with the company.

QueSee AI analyzes those interactions together and turns them into customer experience and retention intelligence KCTC can act on to ensure the best customer experience:
✅ The full customer experience, analyzed - every member conversation read against KCTC's own SOP, not a sample
✅ Actionable insights, not raw data - why members stay, where service slips, and who's at risk before they churn
✅ Consistent service across the whole team, as personal as the day a member joined

In broadband, service is fast becoming the last real differentiator.
A cooperative is only as strong as the trust its members place in it - and now KCTC can see what builds that trust, and what puts it at risk.

We're proud to support KCTC in what comes next.

06/08/2026

A large ISP told Jeremy Austin from Preseem that they didn't need to cut churn by a lot. They needed TWO-TENTH of one percent.

That was the whole conversation.
0.2% fewer cancellations was enough to move the account from breaking even to profitable. They just needed to stop the few customers they could see leaving.

On a recent webinar, QueSee AI's Andrii Konovalenko ran the numbers with Jeremy:
🎯 Retention ROI isn't about slashing churn - it's about catching the cancellations you can already see coming.
📈 A fraction of a percent in retained subscribers covers the platform and still nets revenue.
🔎 Those at-risk subscribers are already telling you - in calls, tickets, and billing disputes - weeks before they cancel.

That's the logic that our team at QueSee AI operates under: turn every subscriber interaction into a churn signal you can act on, before the cancellation hits the queue.

You don't need a dramatic number - the LTV growth is enough to cover both the platform cost and still provide ROI.

Want to see how it will work for you?
Get in touch.

06/04/2026

When we set out to figure out what makes a great retention agent great, we assumed the answer was in the words they used.

The good ones must be saying something different, right?
A warmer tone, a tighter script, the right thing at the right moment.
So we pulled save rates across more than 100,000 ISP calls a month and went looking for the language that set the top of the floor apart from the bottom.

Turns out it had almost nothing to do with the language, which honestly surprised us.

What actually set the best agents apart was that they kept going.
A subscriber would push back, and instead of wrapping up, they'd make a second offer, or rework the pricing, or just deal with whatever objection was in front of them. If a call went sideways, they'd call back the next day and try again.
The weaker agents heard that first "no" and let it end things right there.

That was the whole gap.
The strong ones were just willing to ask one more time.
The frustrating part is that almost no contact center can actually see this.
To count how many attempts go into each save, then check whether that subscriber was still around 30, 60, 90 days later, you need eyes on every call. When QA only samples 2%, the one habit that quietly predicts retention never shows up.

So every week, ARPU you already earned slips out the door because an agent took the first answer and moved on, and nobody ever knew it happened.
That's the kind of thing QueSee is built to catch.

Video is from our recent conversation with Matthew Stooke at Preseem's Proactive ISP Summit.

⚡️ Last day at Fibersmith Vision Conference in a few pictures! P.S: there is still time to drop by our boothCome by and ...
06/03/2026

⚡️ Last day at Fibersmith Vision Conference in a few pictures!
P.S: there is still time to drop by our booth

Come by and let's talk about Customer Experience, retention and how ISPs can turn this data into their most powerful asset.

⚡️ Happening today: Meet us at Fibersmith User Conference ⚡️QueSee AI unifies calls, CRM, and network data to give lea...
06/02/2026

⚡️ Happening today: Meet us at Fibersmith User Conference ⚡️

QueSee AI unifies calls, CRM, and network data to give leading full Customer Experience observability.

Instead of random sampling, we analyze 100% of your customer interactions (from calls, CRM and network data) to uncover hidden churn risks, automate QA, and identify exactly where you are losing revenue - and where you can make more of it.

Let's turn your Customer Experience data into your most powerful asset.
See you there!

06/01/2026

Heading to Fibersmith Vision User Conference in Columbia? ✈️
Then we'll see you tomorrow.

QueSee AI unifies calls, CRM, and network data to give leading (like 360 Broadband and All West Fiber) full Customer Experience observability.

Instead of random sampling, we analyze 100% of your customer interactions (from calls, CRM and network data) to uncover hidden churn risks, automate QA, and identify exactly where you are losing revenue - and where you can make more of it.

Let's turn your Customer Experience data into your most powerful asset.

See you there:
📅 June 2-3 | , MO

05/28/2026

All West Fiber Enhances Customer Experience Observability with QueSee AI ⚡️

In 1912, a group of farmers, ranchers, and businessmen in rural Utah didn't wait for someone else to bring phone service to their communities - they built it themselves.

More than a century later, All West Fiber is rolling out multi-Gig fiber across two states, writing the playbook for what a modern regional ISP looks like.

As fiber gets faster and the market gets more competitive, the next decade of broadband won't be won on speed or price - it will be won by ISPs who best understand and leverage their Customer Experience intelligence.

All West Fiber is making sure they're leading that fight.
That's why All West Fiber partnered with QueSee AI to put Customer Experience Intelligence at the center of how they grow:
✅ End-to-end observability - 100% of customer interactions across calls, CRM, tickets - scored against All West's own Operating Procedures
✅ Actionable insights to save at-risk customers and help support teams raise the bar as the network scales across two states
✅ Early detection of experience and competitive threats before they impact customer satisfaction or lead to churn

"As a local company where every connection counts, maintaining our legacy of personalized support is non-negotiable. QueSee AI has enabled us to better equip our frontline leaders with meaningful development plans while giving our associates greater clarity into their skills and growth opportunities." - David Ricley, Sr. Director - Customer Experience at All West.

We're proud to support All West Fiber in what comes next.

Heading to Fibersmith User Conference in Columbia? ✈️ Come see what everyone is talking about. QueSee unifies calls, C...
05/27/2026

Heading to Fibersmith User Conference in Columbia? ✈️
Come see what everyone is talking about.

QueSee unifies calls, CRM, and network data to give leading (like Dobson Fiber and SC Broadband) full Customer Experience observability.

Instead of random sampling, we analyze 100% of your customer interactions (from calls, CRM and network data) to uncover hidden churn risks, automate QA, and identify exactly where you are losing revenue - and where you can make more of it.

Let's turn your Customer Experience data into your most powerful asset.

See you there:
📅 June 2-3 | , MO

We talked with 350+ ISPs last year. Here are 3 things in that they say 👉 did not expect 👈None of them were the competito...
05/26/2026

We talked with 350+ ISPs last year.
Here are 3 things in that they say 👉 did not expect 👈

None of them were the competitor down the street.
With a large volume of cancellation calls, the upgrade asks the playbook quietly stops working - and relevant experience data just goes unheard.

When we kept asking operators what was in it, the same three patterns surfaced almost every time:

Pattern 1 → The subscribers about to leave don't yell. They go quiet.
Pattern 2 → Half of "support" is actually a buying signal nobody flagged.
Pattern 3 → Same issue, two reps, two completely different outcomes.

We help ISPs capture this data.

QueSee analyzes 100% of Customer Interactions to surface insights and business intelligence from support calls, tickets, network and CRMs to help ISPs save subscribers and provide their best service, every time.

Know what's hiding in your Customer Experience data.
Get in touch - link in comments.

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Dover, DE

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