OUTCESS NG

OUTCESS NG Outcess is an integrated customer engagement and business process outsourcing company.

We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations.

08/28/2026

The Champions League is back, and the predictions at Outcess are getting out of hand 😂

Football lovers, who wins the champions league this year and why?

08/28/2026

Your contact center isn’t just handling customers.
It’s collecting insights about your business.

Every call, complaint, question, and interaction is telling you something.

Are you listening?

At Outcess, we help businesses turn customer interactions into actionable insights through contact center outsourcing and AI-powered Customer Quality Assurance.

Watch the video to learn more.

We sat down with our Sales Lead, Oluwaseun Afolabi, to talk about his career journey and how his time at Outcess has con...
08/27/2026

We sat down with our Sales Lead, Oluwaseun Afolabi, to talk about his career journey and how his time at Outcess has contributed to his growth.

What makes his story particularly special is where he started.

From Customer Service, where he learned how to understand and shape the customer experience, to Sales, where he now leads conversations and creates opportunities that make those experiences possible — Oluwaseun’s journey is a reflection of what growth can look like when people are given the opportunity to learn, evolve and discover new strengths.

At Outcess, we believe growth isn’t always about starting somewhere new. Sometimes, it’s about being given the space to grow where you are.

Oluwaseun’s journey from Customer Service to Sales Lead is one example of what that looks like in practice.

Swipe through to get to know the person behind the role and hear his story.

Thank you, Afolabi Oluwaseun Hernandson for sharing your journey with us!

Maybe the question isn’t, “Will AI replace customer service agents?”But: “How can AI help agents do better?”Swipe throug...
08/26/2026

Maybe the question isn’t, “Will AI replace customer service agents?”

But: “How can AI help agents do better?”

Swipe through to see.

An AI-powered contact center isn’t about replacing people with machines.It’s about knowing where AI adds speed, scale, i...
08/24/2026

An AI-powered contact center isn’t about replacing people with machines.

It’s about knowing where AI adds speed, scale, insight and where human empathy, judgment and context matter most.

Because the future of customer service isn’t AI or humans.
It’s knowing how to use both well.

Read the full article for more.
Link in bio.

08/21/2026

We all have that one colleague… and you know exactly who that is 😏

Tag them below 👇

Leadership is not about having all the answers. It is staying curious, learning from experience, and becoming better wit...
08/20/2026

Leadership is not about having all the answers.
It is staying curious, learning from experience, and becoming better with every challenge.

The best leaders never stop learning.
~Ikenna Odike.

What if your QA team didn’t have to choose which conversations to review?What if AI could help identify patterns across ...
08/19/2026

What if your QA team didn’t have to choose which conversations to review?

What if AI could help identify patterns across your customer interactions and show your team where improvement is needed?

That’s one of the ways Outcess goes beyond traditional contact center outsourcing.

Swipe for more.

Your contact center handles more than customer complaints.It handles retention, trust, revenue and your brand reputation...
08/17/2026

Your contact center handles more than customer complaints.
It handles retention, trust, revenue and your brand reputation.

So why is it still being treated like just another operating expense?

We explored what happens when contact center outsourcing becomes a strategic growth decision.

Read the full article (link in bio)

08/14/2026

We all have that coworker that says “what are you doing” and suddenly you’re 30 mins deep in gist ☕👀

Tag them below 👇

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Gaithersburg, MD

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