Third Eye Web Strategies

06/09/2023

We are super excited to announce the launch of our most recent client website project!

Daniel Hegerich is an inspiration, and it has been our honor to help him bring his brand and business to the next level!

A special thanks to Laurel Carpenter and Charles Herold at Pearl Consulting NYC for all the amazing work they did on the brand, voice and website copy for this project!!

And a shoutout to Suzanne Taylor for being such an amazing connector and helping us link up with Dan in the first place!

What one can be, one must be. ~ Joseph CampbellBe A Warrior for Your WellnessI'm a holistic heroic life performance coach who empowers people dealing with cancer or chronic illness to find their own path towards healing. Your Journey Starts Here The Question The Way The Work The Offerings Dan is abl...

04/21/2023

Super excited to be launching this "Coming Soon" page for our client Doggittude Lifestyle Inc. up in NYC! If you live in or around the Brooklyn area def keep an eye out for this rising star in the pet care space!

https://www.doggittude.com/

Full website to follow in the next few weeks.

P.S. Shoutout to Pearl Consulting NYC for their work on the branding and copy thus far. We love working with you!

Welcome to Doggittude - a doggie daycare and community space opening in Summer 2023 conveniently serving Atlantic Avenue, Brooklyn Heights, Downtown Brooklyn, Boerum Hill, Cobble Hill, Carroll Gardens, and the surrounding areas.

03/24/2023

When's the last time you looked at your business through your customers' eyes or walked in your customers' shoes?

How does it feel?

Is there room for improvement?

03/21/2023

⏰My family woke up earlier than usual this morning and rushed out the door all to help me get to an 8:15 am doctor appointment I've had scheduled for a month.

My in-laws also woke up earlier than usual to receive my son on our unusual timeline.

🏃🏼‍♀️Despite our best efforts, thanks to a detour, I found myself running late (about 15 mins to be exact).

I saw this happening and began calling the office at 8 am (the Google listing has the opening time at 8 am).

☎️Each of the 10 times I called between 8 am and 8:30 am, I got the same answering machine message.

"Thank you for calling... this office is closed."

😤Well, that's odd cause I have an appointment, and the Google listing clearly says "Open" with hours listed 8 am-5 pm M-F.

(This is the third time in under a month that I've been misled by erroneous business hours on a Google listing!!!)

When I arrived, the door was, in fact, locked.

Shortly after, a woman appeared at the door.

I explained that I had an 8:15 am apt and had tried to call 10 times to let them know I was running late.

She replied, "No. We called you all day yesterday. Dr. Silk isn't here today."

🤔again, that's odd... I don't have a single missed call or VM from your office.

Upon further investigation, it was discovered that my appointment had never been entered into the system. 🤦‍♀️

So, in fact, as I suspected and asserted, no one had called me numerous times the day before.

And yes... I am confident I made the appt! I always make my next one before leaving the office and move the calendar event forward in time and say it back twice to the office staffer to confirm.

While they got me in today at 9 am (apparently, my doctor IS in the office today), I was not offered an apology for the error or inconvenience.

And now my day, which started early is delayed by an hour.

Now, I do have the flexibility and freedom to accommodate this type of disrespect and mismanagement of customers' time, but many people don't.

Especially when dealing with the health of pregnant women who already face subversive discrimination in the workplace, you'd think the people who are supposed to be on our side - our OBGYN teams - could do better!

Plus, this all happened on the coattails of receiving a customer experience survey from the President of AtlantiCare asking me to rate the service I received at this office.

I would've filled out the survey but realized it asked about direct medical care vs. the w/ scheduling via the admin staff and systems.

Truth, I like my Doctor a lot! It's the process of getting to her that is f*ckin' brain-numbing!

Takeaways...

🕦🕚🕕Respect your customers' time!

🙏😳Apologize when you make a mistake!

📍Honor and keep current your business hours on Google; it's the most commonly used online resource for local businesses and services.

🕵️‍♀️Look at ALL the customer touchpoints, not just the moments of literal service!

04/04/2022

[Replay] Consumer Behavior Expert Panel + Upcoming Events -

Hey , Last week we hosted our March expert panel on the topic of consumer behavior, featuring  Chris Gray, Psy.D., Jaime J. Izurieta-Varea, and Charlie Birch who each brought a slightly different perspective to the conversation. If you missed the live convo and want to catch the re...

03/28/2022

Consumer Behavior Expert Panel | March 31st at 2PM EST

This expert panel on consumer behavior features buyer psychology expert Chris Gray, storefront expert Jaime Izurieta-Varea, & our own Charlie Birch.

https://thirdeyewebstrategies.com/events/connectors-corner-exetended-session-dec-zpw68-yc9xz-4tcy8-d7cgj-9pdsd-pzcy8

02/23/2022

“Is this really for me?”

If that’s what you’re thinking when you hear us mention the upcoming FREE 30-Day Website Improvement Challenge, let’s take a look.

This challenge is for you if:

1️⃣ You don’t have a website yet at all! There is no better time to wrap your head around website design best practices and leverage peer support than at the starting gate!

2️⃣ You DIYed your website years ago (or recently) and became frustrated, overwhelmed, or apathetic about the process of launching it.

3️⃣ Hired someone to build you a website, are displeased with the results, and aren’t sure what to do to fix it.

4️⃣ Haven’t updated your website in the last 2-5+ years!

5️⃣ Aren’t getting the results you want from your current website.

If you see yourself reflected here, join our 30-Day Website Improvement Challenge.

Click here to register:
https://thirdeyewebstrategies.com/free-challenge-registration

02/18/2022

Imagine if you could get free access to 30 video tutorials covering topics such as branding, content creation, website layout, and local SEO…
..that also outlined clear action steps you could take right now to DIY your small business website better OR make more informed hiring decisions when looking to outsource website design and development.

Would you take advantage of a resource like that to elevate your business website, connect with a larger audience, attract more qualified foot traffic and generate more in-person sales?

Of course you would!

Good news! This is not a fantasy.

In fact, gaining access to amazing resources like these is entirely possible and free for ALL small business for the month of March 2022.

All you need to do is register (and participate) in our upcoming FREE 30-Day Website Improvement Challenge, hosted in partnership with the one and only Suzanne Taylor'd Coaching inside The Idea LAB for Entrepreneurs.

https://thirdeyewebstrategies.com/free-challenge-registration

02/18/2022

Have you heard that Third Eye is partnering with Suzanne Taylor'd Coaching to bring our signature 30-Day Website Improvement Challenge to her Facebook group community IDEA LAB? Or that we are doing it for FREE!!

It’s true. 👀

We are joining forces to offer free registration to any small businesses interested in participating.

🤔 So what is this 30-Day Website Improvement Challenge thing all about you ask?

Great question!

Inspired by Third Eye’s Signature Website Design Audit the 30-Day Website Improvement Challenge is a district-wide event that guides small business owners through the process of up-leveling their existing websites.

🔜Visit the Registration Page to Learn More

https://thirdeyewebstrategies.com/free-challenge-registration