07/27/2026
Every week I hear one of two opinions:
"AI is going to replace everyone."
Or...
"AI is just a fad."
The truth is somewhere in the middle.
I use AI nearly every day. It helps me brainstorm ideas, organize information, overcome writer's block, summarize research, and even challenge my own thinking.
But here's what it doesn't do.
It doesn't understand my client's business like I do.
It doesn't know their customers.
It doesn't know their values.
And it certainly doesn't know whether an idea is actually the right one.
That's still my job.
Too often, I see businesses copy and paste whatever AI generates and hit "Publish." The result is content that sounds polished, but could have been written for almost anyone. It checks the boxes without creating a connection.
The best use of AI isn't replacing expertise. It's amplifying it.
Here's how I think businesses should use tools like ChatGPT:
• Brainstorm ideas when you're staring at a blank page.
• Organize complex information into something easier to understand.
• Generate multiple headline options.
• Improve grammar and readability.
• Research topics more efficiently.
• Help repurpose one piece of content into many formats.
Here's what you should never let AI do on its own:
• Make important business decisions.
• Publish factual information without verifying it.
• Write in a voice that doesn't sound like your company.
• Replace customer relationships.
• Eliminate the human review process.
AI can save hours every week.
What you do with those saved hours is what creates value.
Use that extra time to call a client.
Learn your industry.
Improve your service.
Build relationships.
Create something only you could create.
Technology has always rewarded people who learn to use it well. AI is no different.
The businesses that thrive won't necessarily be the ones with the most AI tools.
They'll be the ones that combine technology with experience, creativity, empathy, and good judgment.
That's a combination no prompt can fully replace.
How are you using AI in your business? What's been the biggest surprise, either positive or negative?