What are the opening hours?

Monday 8am - 5pm Tuesday 8am - 5pm Wednesday 8am - 5pm Thursday 8am - 5pm Friday 8am - 5pm

BoldDesk

Name: BoldDesk
Address: 2501 Aerial Center Parkway, Suite 111, Morrisville, NC, 27560, US
Telephone: +18889368638

Autonomous AI agents for customer support that think, act, and resolve. ✨

https://www.bolddesk.com/

10/27/2026

🔍 Searching. 📜 Scrolling. ⌨️ Typing.

Low productivity isn't your agents' fault.

It's a system problem.

BoldDesk AI breaks the loop by generating answers, suggesting next steps, and supporting customers in multiple languages.

Less searching. More solving.

Read the blog to learn how AI can improve agent productivity: https://www.bolddesk.com/blogs/improve-agent-productivity-with-ai

10/22/2026

Before you automate support, ask this one question: Can your AI be trusted?

AI can help teams move faster, but trust, accuracy, and control still matter.

Join the webinar to learn how modern support teams are using AI responsibly to improve efficiency without sacrificing quality or control.

You'll learn how to:
✅ Apply the right guardrails for AI
✅ Maintain accuracy as automation scales
✅ Balance AI efficiency with human oversight
✅ Build customer trust at every interaction

📅 October 27 | 10:00 AM ET

Register today to learn how to scale support the right way: https://www.bolddesk.com/webinars/safer-ai-support-automation?utm_source=socialmedia&utm_medium=webinarpost

10/21/2026

✨ Easy to learn. Easy to use.

That's the kind of experience we strive to deliver every day.

Here's what customers are saying about their experience with BoldDesk. 💙

10/20/2026

A customer submits a support request in Czech. Another reaches out in German.

Your support agent only speaks English.

Normally, that means copying messages into translation tools, switching between tabs, and slowing down support. ❌

With BoldDesk AI, agents can translate customer messages into English directly within their workflow and translate their replies back into the customer's language when needed.

A customer writes in their preferred language. Your agent responds with confidence.

No extra tools. No manual copy-pasting.

✅ Break language barriers
✅ Reduce context switching
✅ Improve agent productivity
✅ Support customers worldwide

The conversation stays clear. The resolution stays fast.

10/19/2026

❌ Customer support rarely happens in just one tool.

• The ticket is in the help desk.
• The task is in Asana.
• The customer information is in HubSpot.

🔗 And your team is stuck connecting the dots.

For Haydar Abbas at Reelo Technologies, BoldDesk helped bring everything together, making it easier to track progress, stay informed, and keep customers updated throughout the process.

The customer sees one seamless conversation. Your team shouldn't have to manage it across multiple tools.

📖 Read the full story: https://www.bolddesk.com/customers/haydar-abbas-reelo-technologies

10/16/2026

📧 Customer service started with emails.
💬 Today, customers expect conversations.

They want answers instantly. They want support on their preferred channels. And most importantly, they want their problems solved without the back-and-forth.

The way customers seek help has changed. Has your support strategy changed with it?

Join our webinar, Future of Customer Service: From Emails to Conversations, and discover how AI, automation, and conversational support are redefining customer experiences.

🎟️ Save your seat today: https://www.bolddesk.com/webinars/future-of-customer-service

10/15/2026

🏆 Exciting news! BoldDesk is in the Top 5 of G2's first AI CX Agent Evaluations!

G2 put leading AI customer support agents through the same 50 customer support tasks, with the same policy, tools, and scenarios for everyone.

Here's how the BoldDesk AI agent performed:

✅ 96% accuracy, tied for the highest of all agents evaluated
✅ 89% compliance, 11% above the average
✅ Ranked #5 overall

G2 also tested plain AI models (Claude Haiku 4.5 and GPT-4o mini) on the same tasks. BoldDesk beat both on accuracy and policy compliance, which is what you'd expect from an AI agent built right into the help desk, with your tickets, knowledge base, and escalation rules in place.

In support, a confident wrong answer costs more than no answer. That's why accuracy is the number we're proudest of.

Thank you, G2 , for bringing real data to the build vs. buy decision.

👉 See the full leaderboard: https://ai.g2.com/evaluations/categories/customer-experience

10/14/2026

Your AI agent works wherever your customers are. ✔️

Respond to questions on WhatsApp, Instagram, Messenger, Email, Slack, and Live Chat.

Set it up once. Deploy it everywhere. 💫

Give every customer a fast, consistent experience, no matter where they reach out.

🚀 Build your AI Agent with BoldDesk: https://www.bolddesk.com/agent-builder

10/13/2026

A customer asking for a refund? AI can probably handle that.
A customer saying, "I've followed every step, and nothing has worked."

That's a very different conversation.

Getting customers an answer is easy. Knowing when they need something more is the real challenge. 🎯

That's why the most important question isn't: "Can AI answer this?"

It's: "Does AI know when not to?"

The best support experiences happen when AI handles the repetitive work and humans' step in when judgment, empathy, or expertise matter most.

The future of support isn't AI or humans. It's knowing exactly when each should take the lead.

Because great customer support isn't about automating every conversation. It's about ensuring every conversation is handled by the right resource at the right time. ✔️

📖 Read the blog to learn when AI should escalate to a human agent: https://www.bolddesk.com/blogs/ai-to-human-handoff

10/12/2026

🤔 Could your support team be 60% more productive?

For one customer, the answer was yes.

By improving the way, they manage customer conversations and support workflows, they transformed their support operations and achieved measurable results:

✅ Unified customer communications
✅ Improved ticket management
✅ Faster issue resolution
✅ 60% increase in agent productivity
✅ 15 minutes saved per day

It's a reminder that major improvements don't always come from major changes. Sometimes, small operational efficiencies create the biggest impact.

Read their story: https://www.bolddesk.com/customers/ishika-batra-reelo-technologies

Address

2501 Aerial Center Parkway, Suite 111
Morrisville, NC
27560

Opening Hours

Monday	8am - 5pm
Tuesday	8am - 5pm
Wednesday	8am - 5pm
Thursday	8am - 5pm
Friday	8am - 5pm

Telephone

+18889368638

Website

https://www.bolddesk.com/

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