nonono.com

03/21/2024

Feels amazing to see Tesla taking action and doing the right thing! Which other companies should we add to our database? We're currently making improvements to our site. If you have any suggestions, we're all ears. We love candid feedback ❤️

01/04/2023

"After several attempts on my own to resolve the problem with a refund that I did not receive on an item returned to JCP, I was finally able to get my refund and resolve the situation with NoNoNo. This is a great service that shouldn't be necessary if JCP customer service was even close to adequate."

Our latest resolution review.

Here's the case: https://nonono.com/case/jcpenney-didnt-receive-my-refund-after-several-attempts-and-poor-customer-service

06/26/2019

Great article by former VP Customer Experience at HP and author of four books on customer-centric strategy,

Article on the importance of allowing cusotmers to complain. It should even be encouraged. A new startup facilitates complaint handling for US companies.

02/21/2019

Such a great example set by Houzz customer service team in resolving a customer issue in “record time” on No No No!

Brands have greater chances of delighting customers with the way they handle post-purchase problems.

10/31/2018

This Finnish firm’s fair and transparent alternative to online rating services helps customers hold companies accountable.

08/15/2018

Delivery or refund issues with IKEA? Join the Group Complaint

One of our users bought mattresses from Ikea but the delivery got canceled multiple times without any reasons provided. It’s been weeks and the product has not been delivered yet.

Jesse Davis, the user who faced this issue with IKEA, says

“I did a quick search and noticed there are many other IKEA customers who’ve suffered similar problems, specifically with their home-delivery service. People love IKEA and would prefer shopping there but the standard of the customer service is not acceptable. I feel we deserve better treatment as paying customers and we should do something about it. Maybe IKEA will listen to us and respond if we join forces and send a message together.”

Jesse has created a Group complaint on No No No. If you've encountered a similar experience with IKEA and feel a change is needed, please share your experience and support this complaint at the link below..

Resolve complaints faster

08/08/2018

IKEA order missing but no response from support?

This is a recent complaint on No No No. One of our users Jesse Davis says that he bought mattresses from Ikea but the delivery got canceled multiple times without any reasons provided. It’s been weeks and he’s yet to receive the products. However, with our help, he managed to get in touch with the right people at IKEA.

Are you facing a delivery issue with IKEA? Are you finding it difficult to reach their support? Share your problem, we will try and help you out.

You can find the entire complaint at http://bit.ly/2MsrbAJ

06/07/2018

Being positive is a good thing.

It really is.

Except, you know… when it makes absolutely no sense.

Check out these hilarious examples of Customer Service on Social Media and let us know your stories in the comments!

We all know that criticism can sometimes be hard to take, but we also learn very early on that it usually makes us a stronger and better business. But today, the stakes have gotten even higher. Now, c

06/05/2018

Twitter might feel like the obvious channel to go to if you're not able to contact the company directly, but only 29% of tweet complaints are replied to by the companies in question.

Do you have your copy of Youtility: Why Smart Marketing is About Help not Hype? Visit Amazon or Barnes & Noble to get your copy now! Despite increasi