10/16/2018
A great eBook by Blackbell on the main challenges services providers (incl. hotels) encounter while selling their services online.
>>> https://www.blackbell.com/e-book
“Without the resources to respond to guests quickly, our staff were under pressure and requests were getting missed. As a result, our customer service was suffering.” Wayne Reynolds, General Manager at Pullman Reef Hotels Casino explains it all in the eBook.