01/23/2023
What, Exactly Is IT Support?
In traditional companies, IT support was most often handled by a dedicated team of professionals. These included folks trained to help with basic technical requests as well as individuals who focused on more advanced IT responsibilities like network and user security.
As today’s business environment has evolved, it’s become common to see a much wider array of team configurations. Remote work is par for the course, and we often see employees using their own devices or being allowed to purchase devices of their choice for use in their work.
As a result of these changes, it’s been necessary for the practice of IT support to adapt as well. In many cases, this has resulted in companies using outside services to provide some or all of their IT support needs. That’s where Big Tree Technical comes in. This is the first in a series of short posts that will help to discuss some of what we mean when we talk about IT support for your company.
Let’s take just one example: online services. More and more companies have come to rely on the real advantages that come from a number of online services. That includes core business applications like Google Workspace, Microsoft 365, and Slack, design apps like Figma and Miro, and technical tools like GitHub, AWS, GCP, and Azure. These are just a few of the services that your employees are likely already using, and typically there are many more that are being used without explicit approval by management.
We can help you to manage and track the online services being used by your teams. We can ensure that security best practices are being followed including multi-factor authentication and proper permission levels assigned to appropriate roles, and we can reduce your costs by making sure that you’re only paying for the licenses you need.
In addition, we can help you evaluate your needs, understand trends in your employee growth, plan strategically for organizational changes that affect licensing and subscription fees, and recommend purchasing decisions based on accurate analytics.
In short, it pays to have someone keeping a close eye on the services you use to keep your business running at its best. This is just one part of a comprehensive solution to your IT Support needs. We’d love to discuss your specific challenges and how we might be able to help. Please get in touch!
