Illuma Labs

Illuma is a FinTech and R&D company headquartered in Plano, Texas.

The organization’s flagship product, Illuma Shield™, replaces traditional knowledge-based authentication practices with an effortless and secure real-time voice authentication solution to enhance caller experience, improve operational efficiency, and prevent fraud in credit union and bank contact centers. Enhancing Caller Experience, Efficiency, and Security

With Illuma Shield™, authentication ti

me is reduced by over 90%, allowing callers to be verified seamlessly through their unique AudioPrint™, which captures distinct voice and device characteristics.

• Personalized, Frictionless Interactions: Callers enjoy a smooth, branch-like experience without cumbersome security questions.
• Efficiency-Driven Support: By eliminating authentication-related delays, agents can focus on assisting callers quickly and effectively.
• Advanced Fraud Prevention: Voice biometrics provide a more secure and reliable alternative to traditional authentication methods, significantly reducing the risk of impersonation or fraud. Seamless Integration, Proven Results

Our passive voice authentication system works effortlessly in the background, ensuring a seamless user experience from day one.

• Rapid Deployment: Implementation takes days, not months.
• High Adoption Rates: Over 95% of members invited to enroll opt in.
• Agent-Friendly: 100% of agents report ease of use. Empowering Financial Institutions with Cutting-Edge Technology

Illuma partners with credit unions and banks to bring enterprise-grade voice biometrics, AI, and machine learning to financial institutions—without the high costs associated with enterprise technology. At Illuma, we are committed to empowering financial institutions with state-of-the-art authentication solutions that enhance security, streamline operations, and elevate the account holder experience.

09/02/2026

Seamless insights into our performance.

08/26/2026

AI-driven fraud is changing how lenders and fintechs secure the voice channel.

From account takeover attempts and social engineering to AI-generated voice impersonation, fraudsters are becoming more sophisticated—and traditional authentication methods can't keep up.

IllumaSHIELD™ Voice Security helps lenders and fintechs secure every borrower interaction with passive voice authentication, real-time fraud detection, collaborative intelligence, and adaptive multi-factor authentication.

The result:
• Stronger protection against evolving fraud
• Faster borrower verification without repetitive security questions
• Shorter call times and improved operational efficiency
• A more seamless borrower experience

Discover how Voice Security helps lenders and fintechs stay ahead of evolving fraud while delivering the frictionless experience borrowers expect.

https://illuma.cx/lenders-fintech/

Real-time voice authentication and fraud defense for lenders & fintech. Prevent account takeover and deepfakes with IllumaSHIELD™.

08/24/2026

We're looking forward to Genesys Xperience 2026!

As AI transforms the contact center, organizations are rethinking how they authenticate callers, defend against AI-driven fraud, and deliver exceptional account holder experiences. That's exactly what we'll be discussing at Genesys Xperience.

Stop by our kiosk to meet Jeremy Whittington, Amy Travers, Connor Sloan, and Charlie Dederich and learn how IllumaSHIELD™ Voice Security helps organizations secure every voice interaction with passive voice authentication, AI-powered fraud detection, deepfake defense, and adaptive multi-factor authentication.

If you're attending, we'd love to connect and talk about the future of Voice Security.

📍 Las Vegas, NV
📅 August 31 – September 3, 2026

Learn more: https://illuma.cx/conferences-events/genesys-xperience-2026/

Illuma’s attending Genesys Xperience 2026 to showcase IllumaSHIELD™ voice security—reducing fraud, lowering AHT, and often implemented in days.

08/20/2026

Meet Connor Slone, Account Executive at Illuma!

Connor works with financial institutions across the eastern U.S., helping them strengthen security and enhance the account holder experience with Illuma's Voice Security technologies. From building relationships to leading product demos, he's passionate about helping organizations stay ahead of evolving fraud.

Connor's favorite part about working at Illuma is collaborating with a team that's committed to customer success and making a real impact in the fight against fraud.

Fun fact: Connor is a huge sci-fi fan. Whether it's books, movies, TV shows, board games, or video games, if it's sci-fi, he's probably already a fan!

We'd like to acknowledge the hard work, dedication, and achievements of our incredible team. Thank you for consistently inspiring us through your commitment and passion.

08/18/2026

Where Security Meets Simplicity.

08/14/2026

Stronger security shouldn't come at the expense of the member experience.
Sidney Federal Credit Union is proving that credit unions can strengthen fraud protection while making authentication faster and easier for legitimate members.

With IllumaSHIELD™ Voice Security, Sidney FCU has:
• Reduced caller verification time by 89%
• Saved 80+ seconds of average handle time per authenticated call
• Enrolled more than 22% of its membership in less than a year
• Authenticated 85% of callers using passive voice authentication

"We're strongly invested in making sure that we're able to protect the identity of our members, and investments in solutions like IllumaSHIELD™ help reassure our members that we're doing everything we can to protect them." — Anna Banks, Vice President of Member Experience, Sidney Federal Credit Union

Read how Sidney FCU is strengthening security, building member trust, and delivering a faster, more seamless authentication experience: https://bit.ly/4wf4c1Z

08/12/2026

Trusted by Financial Institutions to Secure Every Voice Interaction.

08/10/2026

The future of financial services is being shaped by the conversations leaders are having today.

We're looking forward to attending the Eltropy Leadership Summit 2026, where credit union and community bank leaders will come together to discuss AI, fraud prevention, member experience, digital innovation, and the future of financial services.

As AI-driven fraud and voice-based attacks continue to evolve, securing every voice interaction has never been more important. We're excited to connect with industry leaders and share how IllumaSHIELD™ Voice Security helps financial institutions strengthen security, eliminate friction, and protect every voice conversation across the contact center.

📍 Monterey Bay, CA
📅 August 24–26, 2026

If you're attending, we'd love to connect. https://bit.ly/4fomsyB

Illuma and Dr. Milind Borkar will attend Eltropy Leadership Summit 2026 to discuss Voice Security, fraud prevention, and AI-driven threats.

08/06/2026

Seamless Call Center Integration.

08/04/2026

Meet Shanda Livingston, Business Development Representative at Illuma!

With nearly 20 years of business development experience, Shanda has built a career helping organizations adopt innovative technologies that solve real business challenges. Before joining Illuma, she held roles at EarthLink, Yahoo, Nuance, and Microsoft.

Today, Shanda helps organizations strengthen Voice Security, reduce fraud, and create more seamless experiences for account holders. She enjoys learning about each organization's unique challenges and connecting them with solutions that make every conversation more secure.

One of the things Shanda values most about Illuma is the collaborative culture, supportive team, and the opportunity to represent technology she truly believes in.

Fun fact: Shanda is a devoted Star Wars fan and a fifth-generation Texan whose family history is featured in Texas Brushmen & Vigilantes.

We'd like to acknowledge the hard work, dedication, and achievements of our incredible team. Thank you for consistently inspiring us through your commitment and passion.

Address

Plano, TX

Website

https://illuma.cx/

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