akia.com

Akia is an artificial intelligence-powered hotel messaging service that enables hotels to streamline

03/26/2026

$89K in post-stay marketing revenue in one month. 👏👏👏

Faria Resorts used targeted campaigns to past guests, seasonal offers, and consistent sending to turn their audience into repeat bookings.

No large team required. Just speed: being able to hop in, build a campaign, and get it out the door fast.

See how they did it → https://na2.hubs.ly/H04qddp0

03/11/2026

Bear Tootin doesn't lose their Southern Hospitality with AI.

They started using AI for guest communications to to cover the window when no one's at their desk. WiFi questions at 9pm. Check-in instructions on a Sunday. Rental agreement questions before anyone clocks in.

The key was starting slow. Supervised mode first: AI drafts the response, their team approves it. Over a few weeks, the system learned their tone, their language, their Southern hospitality. Now it handles the routine stuff automatically.

"We were at the point of, do we need to hire more people for reservations, or do we need to find somebody to help with calls after hours?" said Krissy, Director of Operations at Bear Tootin. "That's when we decided we needed AI."

Access recording: https://na2.hubs.ly/H04cR5Y0

02/26/2026

Weekender Hotels streamlined check-ins, door codes, messaging, and digital guides across their properties.

Connecting Akia, Mews, and Goki, they cut hours of manual check-ins daily, and unified guest communication and data in one place.
- Well-designed Mini Apps that drive engagement compared to PDF-like guidebooks
- Track guest activity across guides, messages, check-ins, and purchases

Learn more here: https://na2.hubs.ly/H03Y6ts0

02/20/2026

Rambla runs 5 contactless properties with a team of just ~10, without sacrificing guest experience.

With AI Agents handling 80% of guest communication and maintaining a 90% Global Review Index, they’ve proven you don’t need a large team to deliver high-guest service.

- Trained the AI Agent to respond the way their team would. Copies Rambla’s brand tone to handle more interactions each day, going from 60% ➡️ 80%.
- Supervised mode lets staff approve messages before sending.
- Instant handoff to a human if a guest requests it.

AI adds to personalization. Get the scope here: https://na2.hubs.ly/H03Q8m20

02/10/2026

Hey Track Meet attendees! Hope you're enjoying the show so far.
Taking a break between sessions? Come chat with John and Zach about what's going on at your property. We’re curious to learn more and see how your team’s handling things this year.

02/03/2026

We're heading to TrackMeet26 in Austin. If you're attending, come say hi!

01/26/2026

Spot hidden data in guest conversations.
AI Agents analyze every message and surface guest experience trends in real-time dashboards.

01/14/2026

If your staff can't read the room, our AI Agent got you.

With Akia's guest sentiment, our AI Agents read between the lines on how guests are feeling, and proactively engage the best way possible.

- Positive Sentiment - Happier guests are less likely to say no to offers
- Negative Sentiment - Picks up on complaints and issues, so you can resolve them before they leave.

01/08/2026

Without a front desk, Redamo Suites still stays closely connected to guests.

Follow-ups during the stay so guests feel supported, early feedback helps resolve issues before checkout, and satisfied guests are directed to leave reviews, helping maintain a five-star presence online. 👏

Read their story: https://na2.hubs.ly/H02Z4ht0

01/07/2026

If you’ve ever compared places to stay, it’s usually because you’re looking for something specific.
When guests can’t find the answer, they assume you don’t have it, and leave your site.

AI Agents and Web Chat handle guest questions and direct them to checkout automatically, so guests can move forward without hesitation.

12/30/2025

Automate upsell offers through text, and go further with AI Agents that proactively recommend upgrades based on guest intent, using past conversations to convert more revenue.

Improvements from properties:
- Non-sales staff struggled to upsell→ Text-based upsells led to purchases
- Upsells only happened at booking→ Added pre-arrival offers and saw more last-minute purchases
- Team manually answered every upsell question→ AI Agents shared the right link automatically

Address

44 2nd Street
San Francisco, CA
94105

Website

https://www.akia.com/

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