06/02/2026
5 questions to ask before you buy any "AI-powered" product adoption tool:
• Is the AI native to the platform, or a feature flag bolted on last quarter?
• What data does the AI actually need to work?
• How are AI-generated experiences reviewed before going live?
• What's actually automated—the full workflow, or a chatbot in the help docs?
• Can flows be A/B tested, or is the AI a black box?
If the vendor's answers get vague on any of these, the AI is a marketing layer—not a product capability.
Full breakdown of how AI is actually changing product adoption (and how to spot the real thing):
https://hubs.ly/Q04jKMqs0