10/30/2026
3:32pm UPDATE: Service has been restored. Thank you all for your patience. If you're still experiencing issues, please reboot your equipment by unplugging it for 30 seconds, then plugging it back in. If you continue to experience issues, please contact our 24-Hour Helpline at 844-725-5963.
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UPDATE: Our crews continue to work on repairing the damaged fiber line. We are hopeful service will be restored by early this evening. Thank you for your continued patience and understanding.
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We have had some vandalism in Rison, AR, where someone cut our fiber between Rison and Kingsland at a bridge crossing at roughly 5 am this morning.. This is affecting Rison, Rowell, Randall, and Rye AR at this time. Kingsland is still up, but if a customer there reboots their equipment, it will not get an ip address again as the DHCP servers are located in Rison on the other side of the cut.
Our technician is on-site and working with the contractors to get a new piece installed as quickly as possible, but expect this outage to be 6 to 8 hours, though hopefully we can bring that in.
Rally Networks takes vandalism of our network seriously. We are offering up to a 5k reward for information leading to prosecution of the vandal(s).
