27/07/2026
WE’RE HIRING | L1 First Line Support Engineer
📍 Port Elizabeth / Gqeberha | Full-Time Position
Rayton Managed IT is looking for a proactive and customer-focused L1 First Line Support Engineer to join our service desk team.
The successful candidate will provide professional first-line technical support, manage service requests in line with client SLAs, troubleshoot common IT issues, and ensure every support interaction is accurately documented and efficiently resolved.
Key Responsibilities
🔵 Manage and resolve service desk tickets within SLA requirements
🔵 Provide telephonic and email technical support
🔵 Perform first-line Microsoft 365, Active Directory and Entra ID administration
🔵 Troubleshoot Windows, networking, Wi-Fi, VoIP, hardware and software issues
🔵 Support internal and third-party business applications
🔵 Escalate complex or recurring issues appropriately
🔵 Coordinate with internal teams, suppliers, vendors and developers
🔵 Provide occasional after-hours remote support when required
Minimum Requirements
🔵 1–2 years’ experience in an IT Service Desk, Help Desk or First Line Support role
🔵 Microsoft 365 Certified: Endpoint Administrator Associate — MD-102
🔵 Microsoft 365 Fundamentals: MS-900 and/or Microsoft 365 Administrator, MS-102
🔵 Microsoft Azure Fundamentals: AZ-900
🔵 Strong knowledge of Microsoft 365, Active Directory, Entra ID and Windows
🔵 Understanding of TCP/IP, DNS, DHCP, Wi-Fi and VoIP technologies
🔵 Excellent troubleshooting, communication and customer service skills
🔵 Strong attention to detail and the ability to prioritise in a fast-paced environment
This position is suited to a dependable team player who takes ownership of support requests, enjoys solving technical problems and is committed to continuous learning.
📩 Apply here: https://www.raytoncorp.com/jobs/l1-first-line-support-engineer/
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