Centricity Customer Experience Surveys

Centricity Customer Experience Surveys Specific focus on customer feedback and Voice of the Customer solutions.

In a fully automated environment, Centricity CSS is integrated with service providers systems such as a CRM System, ERP System or hotel Property Management System which deliver the customers data to the Centricity CSS app on a daily basis via a file upload or continuous basis via our API. Centricity CSS sends all of the customers with a valid email address an email invitation with a link to their

online survey. The customer completes the survey and the information is stored in the system and email notifications are then sent to the company users and administrators. Once the survey is completed all system reports are immediately updated with the additional ratings and the system users can respond to customers via a two-way email messaging system from within the app. All messages between the service provider and the customer are logged in the system and can be viewed in the customer’s profile. Key Benefits:

Real time customer feedback
Identify service failure trends
Gain customer insights
Automated data processing
Cost effective
Subscription based
Web based system
No hardware required

Address

Unit 8 Bokruin Business Park, Bosbok Road
Randburg
2169

Telephone

+27117927488

Website

Alerts

Be the first to know and let us send you an email when Centricity Customer Experience Surveys posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to Centricity Customer Experience Surveys:

Shortcuts

Share

Category